mojira.dev
MCPE-102994

iOS: All content that requires an Internet connection not loading

Workaround

For some cases, completely closing/exiting Minecraft on the device will allow online content to be accessed again.

You may also need to enable (or disable?) local network access in your device settings: see this comment

To help narrow down this issue, please add information if these steps do not work for you.

Starting a couple weeks ago, I have been unable to access any online content in Minecraft. This includes, but is not limited to: achievements, marketplace content, realms, and multiplayer content. I have ensured multiple times that my iPad is fully connected to the Internet and everything else works fine. Help would be appreciated.

note: I have managed to find a temporary fix. By logging out and logging back in again it is fixed, however the problem eventually occurs again.

Related issues

BDS-9751 Unable to play multiplayer, connect to the store and play/start on Realms. BDS-9774 Won't let me play any thing involving multiplayer BDS-10897 Wifi doesn't compute on MCPE Marketplace despite being connected BDS-11822 Won’t connect to servers or marketplace. BDS-11970 IPad cannot connect to world and market BDS-12021 Can't access marketplace on my ipad BDS-12594 Marketplace will not load BDS-13108 Unable to connect to marketplace BDS-13244 " We're unable to connect to the Marketplace. Maybe check your internet connection?" BDS-13493 Can’t connect to marketplace or purchase coins BDS-14468 Unable to make purchases with bought minecoins! BDS-15106 Slow Internet issue BDS-15121 Marketplace won't connect BDS-15191 The market place isn’t working. BDS-15216 Cannot access marketplace BDS-15376 Market MCPE-90470 Crasheo al iniciar / Crash to enter Minecraft MCPE-90835 Minecraft internet connection on iOS 14 MCPE-92736 Minecraft bedrock (maybe only PE/iOS?) marketplace not loading MCPE-96527 Marketplace no internet connection (iPad) MCPE-101915 It being able to add freind or join realms or mak realms MCPE-102607 MCPE Online Connectivity Bug MCPE-103302 Unable to connect to marketplace on IOS phone MCPE-103621 cant connect to realms right now MCPE-103664 Connection problems MCPE-103677 Cannot Connect With Friends on Servers or Worlds MCPE-103808 I can't connect to the marketplace and it keeps asking to see if my internet is bad when it's fine MCPE-103987 We're unable to connect to the marketplace. Maybe check your internet connection? MCPE-103992 Cannot connect to servers after 1.16.50 update on ios MCPE-104149 Marketplace says it can’t connect to the internet MCPE-104263 Minecraft does not recognize my internet MCPE-104299 Marketplace Not Loading MCPE-104318 Unable to log in to Xbox live MCPE-104618 WiFi or Server MCPE-104748 In Minecraft pocket edition there is a bug that will not show the market place nor the items that you bought from the store likes clothing items. MCPE-104930 It will not let me play with friends or on servers MCPE-105351 Failed to login on mcpe 1.16.5 ios MCPE-105688 MCPE Can't access realms, achievements or marketplace MCPE-106538 No connection with realms in IOS MCPE-106836 I Can't Enter Minecraft Store And Can't Access Servers Also MCPE-106963 Realm wont let me on MCPE-107690 Unable to Access All Online Features MCPE-109574 Doesn’t recognize my WiFi MCPE-109781 Saying no internet connection when Im connected to the internet MCPE-110125 marketplace says unable to connect MCPE-110355 Realms and servers doesn’t work MCPE-111000 Marketplace not Loading in MCPE-111458 I have the realms plus subscription, but the marketplace won't load so I cannot use my realm or worlds. MCPE-111539 Internet connection MCPE-111770 Cannot connect to realms and several in app purchases are not showing up MCPE-111999 Marketplace Connection Issuess MCPE-112126 Can’t connect to marketplace MCPE-112289 Market place no connection MCPE-112776 I cannot access Realm or Marketplace. It has been over three months and I have not received any appreciable help. MCPE-112807 Disappearing skins MCPE-112922 Marketplace not working and servers not working MCPE-113022 Unable to use internet services, marketplace, realms, servers MCPE-113115 i cant play with my friends or join their servers and it says all serves are coming soon. MCPE-113397 Market wont connect on ipad MCPE-113761 Periodical issues with connecting to shop, games, realms, achievements,etc. While internet works fine on anything other than Minecraft. MCPE-113941 Marketplace Never Loads MCPE-114213 Minecraft Mojang on iPad not working correctly - no realms , no multiplayer accesses MCPE-114263 Would let me join worlds or servers MCPE-114564 Marketplace and server MCPE-114655 Marketplace Not Able To Connect MCPE-115634 Things that won't load MCPE-115690 It won’t allow me to see my skin packs or Minecraft severs MCPE-115703 free marketplace worlds does not download MCPE-115792 For some reason Minecraft isn't working right and the market place says there is no internet although there is because everything else on my tablet works perfect and the servers are also not working and am in my Microsoft account so please help! MCPE-116049 Will not connect MCPE-116245 Unable to connect to Marketplace MCPE-116379 MS account won’t link sometimes MCPE-117186 Can't connect to servers MCPE-117268 the marketplace says it cant connect to the wifi, i have wifi though MCPE-117455 Marketplace MCPE-117491 On Minecraft pe There is no servers it says coming soon MCPE-117682 Marketplace Will not Load MCPE-117993 Can't excess marketplace or friends list . MCPE-118239 Bug while loading the market store MCPE-118982 Can't join realms and won't let me turn multiplayer on in worlds MCPE-119048 Marketplace won’t load no matter what. MCPE-119281 Will not connect on marketplace MCPE-119363 Marketplace Says there is no Internet but the iPad is connected to Internet. MCPE-119833 Severs say coming soon and my market place won’t load MCPE-119848 I cannot buy money in the game. Also we have purchased worlds and they have disappeared. I tried to delete,redownnload and sign in. MCPE-121096 MCPE Store and other stuff is broken. MCPE-121132 “We cannot connect to marketplace” MCPE-122032 Content gone MCPE-122192 I can't access any Realms; it says " We could not connect to Realms right now. We will try again soon". I have also noticed that I can't access all of the skin creator options. MCPE-122404 Marketplace on iPad MCPE-122524 Claims I don't have wifi. MCPE-123122 Marketplace issue MCPE-123134 Marketplace connectivity issue MCPE-123311 Marketplace won’t work and it says I have no internet when I do MCPE-123364 Not loading online features (marketplace & severs) MCPE-123406 iPad marketplace MCPE-123408 Help me it happened again MCPE-123595 Game won't load MCPE-124032 Market place won't open on data MCPE-124133 Cannot connect to marketplace MCPE-124273 Marketplace internet connection MCPE-127148 Unable to load purchases made MCPE-127162 Can’t access Minecraft store MCPE-127449 Content is not loading. Issue for more than several months now. MCPE-128099 Skin MCPE-128753 Cannot connect to marketplace MCPE-128792 Cant connect Market Place MCPE-130833 Shop and servers doesn’t show MCPE-131905 Market place connection issues MCPE-132186 Unable to load marketplace MCPE-132702 Market place won't load with or without WiFi MCPE-133604 Marketplace not loading on iPhone 12 MCPE-134163 Marketpace MCPE-134324 marketplace issue MCPE-134444 Market place MCPE-134841 Marketplace still screwy MCPE-135739 Unable to connect to marketplace MCPE-135778 marketplace isnt loading MCPE-136239 Marketplace loading MCPE-137051 Marketplace on iPad isn't working MCPE-139190 Marketplace not working at all MCPE-140034 Marketplace disconnects internet MCPE-140811 Marketplace is not available MCPE-140876 Really bad connectivity MCPE-141048 Minecraft not working, eurgh. Upset 5year old. MCPE-141056 Market place internet issue MCPE-141061 Unable to access marketplace MCPE-141160 Unable to connect to Marketplace MCPE-141185 Cannot connect to market place MCPE-141382 Minecraft store is not working MCPE-142429 Marketplace will not work at all MCPE-142477 Marketplace isnt working MCPE-142675 Issues with marketplace on iOS 15 MCPE-142800 Minecraft PE marketplace not loading MCPE-142882 Marketplace won’t open MCPE-142928 Marketplace bugged MCPE-145353 Cannot access marketplace on iPad REALMS-6020 geen verbinding met realms in IOS REALMS-7166 Unable to connect to Marketplace REALMS-7361 Finding realms on MC mobile REALMS-7496 iOS can't access any online content after disconnected from realm due to device sleeping. REALMS-8069 Realms is never available, Doesn't let me play on servers WEB-3600 Minecraft Marketplace issues

Attachments

Comments

migrated
[media][media][media][media][media][media][media][media]
migrated

I'm having the same issue, I restarted the app multiple times, verified that my microsoft account was connected, even un installed and redownloaded the game and I am still unable to access the marketplace, my minecoins, my skins, or any resource packs I've purchased. (I am on android however not ios)

[Mojang] Mega_Spud (Jay)

For those affected by this bug, could you please mention which device you are using (specific device and OS version, if possible please.)

migrated

Mega_Spud I play on Huawei Y5 android, and I have been experiencing this bug.

migrated

my devices that I’m seeing this issue is an Apple iPhone 6XS Max, IOS 14.2. My other device is a Lenovo ThinkPad Windows 10 Pro 64 bit version 1909

 

migrated

My device is an iPhone 7 on iOS 14.0.1 and Minecraft version 1.16.50.

migrated

I use an iPad 6 with IPadOS 14.2 and Minecraft version 1.16.50. I’m not currently affected by the issue as trying to log out and back in to my account didn’t work (my password was not accepted despite it having been the same thing since I’ve made the account and I typed it in several times so there wasn’t a type) and so I’ve created a new temporary one until this gets fixed, but I would like to have all of my old purchases and achievements back, so here I am. But if you don’t care about any of that, creating a new account does fix the issue it seems.

[Mojang] Mega_Spud (Jay)

Could you include any more information about your internet connection? Does this happen on mobile data or WiFi, and does switching internet connection make any difference?

@unknown - your issue sounds like it might be slightly different, you might need to get in touch with Minecraft Customer Support directly to request help with your account and purchases.

migrated

I have the same problem on WiFi (I don’t have a mobile plan for this device). iPad Air 2,  iPadOS 13.6.1, Minecraft v1.16.50

migrated

I am having the same problem on my mobile game. The only resolution is to uninstall the app and reinstall it again, but I only get one chance to pplay per install. Each time I close the app and open it again, I can no longer access online content or features until I uninstall and reinstall. I am playing on android. My internet connection is fine as I am logged into my minecraft/xbox account with my avatar loaded correctly. When I switch from wifi to mobile data it makes no difference. I have tried force stopping the app, restarting my phone and the only thing that works is reinstalling the app from google play store.......and resetting all of my settings all over every time I want to play.

migrated

Is this gonna get fixed anytime soon for smartphones? I can't buy any new worlds and I can't access the ones I have previously purchased. If I un-install it from my phone I lose the worlds I had downloaded before. Its been months now- this is a major bug that's not getting fixed. What do we have to do to escalate this issue?

migrated

Hey everyone, I don’t know if this works for you but I was able to find a temporary fix. If you log out of your account and then log back in it should work. Unfortunately, the issue occurs again after a while.

GoldenHelmet

We think this issue could be related to a new iOS 14 privacy setting for Local Network access. If you go to your settings app and select "Minecraft" from the list of apps, you should see a screen like this:

[media]


Make sure that the toggle for "Local Network" is on.

Please let us know if this resolves the issue.

migrated

om my Ipad, Local network is 'on' but still no connection is made

Ad Seelt

migrated

I’m not seeing that setting on my iPad. I saw the same problem on 13 before I updated to iOS 14. Reinstalling didn’t work. I don’t have access to any of my purchases.

migrated

Did anyone find a solution yet? Mine is doing the exact same thing. I noticed my local network was off and I turned it back on but its still not working. I cant access the market or anything online for minecraft 

migrated

Still having the issue even after the Minecraft update on the iPad from 12/8/20. No solution yet? I can't access Marketplace, can't join servers or realms, etc. It's as if Minecraft doesn't realize we are connected to WiFi. Please help us!

migrated

I have the same problem and having been missing out on the fun

ive been playing on the ipad 5 gen

migrated

I had a similar resolution by logging out and back in. It has not reoccurred for me yet. 

migrated

I have the same problem please can you help as to how to fix this I’m on an I pad 

GoldenHelmet

This report is tracking an issue on iOS only that started with the 1.16.50 hotfix, based on duplicate reports and the majority of earlier comments. For other devices please follow an appropriate ticket that shows your device or "multiple" in the "Platform" field.

Recent comments about new issues on other devices have been removed.

@Austin Gripentrog: for your issue on Switch see MCPE-111640.

migrated

This problem just started happening for me yesterday 1/27/2021, I’m afraid to log out and back in. I’ve had to do that in the past and have ended up losing everything.

migrated

I'm on a iPhone 7 Plus that’s on iOS 14.4

migrated

Ive been having the same problem ever since i got the game, i play on an iphone 11 thats on iOS 14.2

migrated
[media]

I am on iPhone 11 and having the same issue, marketplace will not load and it says that servers are coming soon. 

migrated

I am on an iPhone Xs and facing the same issue.

OS Version: iOS 14.3

Minecraft version: v1.16.201

migrated

Same issue.

 

ipad mini 8th generation

iOS: 14.4.1

Minecraft Version: v1.16.210

migrated

I’m using version 1.16.210 with an iPad iOS version 14.4.1. The workaround doesn’t work at all. Tried to log out several times and also restarting the iPad in between. Nothing works.

migrated

I’m on iPhone 11 and I’m experiencing the same thing. It doesn’t help to log out and back in again.

migrated

I am having this same issue on both 2018 iPad Pro and also 2021 iPad Pro. No luck logging out and logging back in again, and none of the other suggested workarounds fixed the issue, either. iPad (sixth generation) connected to the same wifi has no trouble getting into Marketplace. 

Minecraft Version 1.16.221

iOS Version 14.6

migrated

Hello

I had the same issue for months on both my childrens Ipads. 

I read the comments about enabling Local Network access, I checked, mine was already enabled. I disabled it and now Marketplace works fine on both. 

Not sure why but kids are happy.

migrated

I have the same problem. For almost a year online content is literally unusable. I have coins I want to spend on sales and I can’t. That’s just sad. How come such a big company can’t resolve such an issue on such a big platform.

Hardware: iPhone 11 Pro 256GB 

soft: iOS 14.6 

doesn’t matter if it cellular or mobile data being connected 

migrated

iPad2 Air, 4th generation 256 gb, software recently updated v14.7.1. The Minecraft version: v1.17.11. Wi-fi: Broadband

My daughter got a new iPad Air over the weekend. The good news is that everything transferred over from her old iPad just fine. The bad news is that she is now unable to get into Marketplace to purchase more worlds. She is still able to get into Marketplace on her old iPad though. All that we see on her new iPad is: "We're unable to connect to the Marketplace. Maybe check your internet connection?"

We restarted the new iPad, Minecraft, and the internet multiple time, as well as enabled and disabled LAN. The internet connection is fine, and able to access other games and use other apps like Spotify on her new iPad. She simply cannot get into Marketplace. I've written to Mojang's customer service and both replies I received were unsatisfactory -asking me to restart, etc, and giving me instructions that don't correspond to the iPad interface. Disappointing. Was told to log out and log back into Microsoft, but she has never had to sign into a Microsoft account, and doesn’t even have one through Microsoft. 

For my autistic teen, Minecraft is a big part of her life and this problem is seriously stretching her. Minecraft has been her best friend (in a world where she finds it difficult to make real friends). I truly hope Mojang will find a suitable fix soon.

[media]

 

migrated

I had this problem too on my iPad. iOS 14.7.1, Minecraft 1.17.11.

After reading this thread, I did the following to get it working for me:

  1. Disabled Local Network Access from the permissions menu (it was already enabled)

  2. Loaded the game. It still didn't work.

  3. Went back to permissions and re-enabled Local Network Access

  4. Loaded the game. This time the Marketplace works as expected

So it clearly has something to do with Local Network Access, but unlike others in this thread I needed to toggle it off and on again to get things to work.

migrated

For you guy who still can't connect to Marketplace, I found another way that help me success to connect it.

From above comment to disabled and enable 'Local Network Access' you also have to disable the 'Cellular Data'.

After connect you you can enable it back.

migrated

iPhone 12 iOS 14.7.1

IPad Air 4th gen iOS 14.6

Minecraft PE:iOS v 1.17.11

I tried toggling everything

  1. Deleting and reinstalling app

  2. Signing in and out of Microsoft account

  3. Disabling and enabling LAN

  4. Disabling and enabling Cellular Data

NONE of it has worked. This has clearly been an issue since the update which is really frustrating. Hope there is a fix to this issue soon

migrated

None of the above advice has worked 4 me, its clearly an issue on the minecraft side. Can we please get it fixed? I have a very upset 5 year old. Thank you.

migrated

None of this has worked over here either.   This is on the IPAD OS 14.7.1.  Minecraft version 1.17.11. What other suggestions do you have?

migrated

Same issue here. None of the above workarounds worked. Minecraft version 1.17.11, iPad Mini 5th gen, iOS 14.8. 

I even reset the whole iPad back to factory settings and installed Minecraft from scratch. Same problem. 

Can anything be done for this?

migrated

Same issue here. 

Mincraft 1.17.30, ipad air (4 th generation). IOS 15.

Used everyway I can think about to fix it, nothing worked.

I saw that this problem is been over one year and still not been resolved, no one can fix it???

migrated

I had this happening to my ipad for a month or more. I managed to get it working after doing a couple of things (not sure what order). I changed my ipad wifi to connect to my iphone data hotspot instead. I also went into mc settings/profile and logged out and pressed the clear sign in data button. After restarting the minecraft app, I signed in again and was able to get the store to work. Then without closing mc, I turned off my phone hotspot and the ipad auto connected back to my home wifi and stayed working after that. I did this for my 2 kids as well. I had to try a couple times in whatever order but either one or both changing the wifi connection and signing completely out and in did fix it for our 3 ipads.

migrated

I’ve tried everything. Resetting the app, my phone, signing out and back in. Nothing has worked. This has happened before and it worked after signing out and back in but its not working this time. It loads a little letting me go onto the marketplace but everything is just loading and then if I click something to purchase it says to check my internet.

migrated

iOS 15, iPad and iPhone XS Max

Tried quitting/restarting – did not work

Tried resetting network settings – did not work

Verified local network access in Minecraft settings – still did not work

Deleted and reinstalled Minecraft – still did not work

 

Can access online games/realms, but nothing in Marketplace loads.

GoldenHelmet

migrated

(Unassigned)

429287, 608905

Community Consensus

iOS

iPad Version 13.7

1.17.11 Hotfix, 1.17.10, 1.16.220, 1.16.0, 1.16.1, ..., 1.16.210, 1.16.221 Hotfix, 1.17.0, 1.17.2 Hotfix, 1.17.30

1.17.32

Retrieved