[MCPE-91418] Android: Unable to access any online content

Marketplace / Character Creator / Servers says "We're unable to connect... Maybe check your internet connection?"

always saying We're unable to connect to the marketplace...... i have 25mbps+ internet connection
i try to reinstall the app but still saying the same issue

Linked issues

blocks 1

MCPE-102994 iOS: All content that requires an Internet connection not loading Resolved

is duplicated by 125

BDS-11503 Can't connect at marketplace Resolved

BDS-11581 Unable to connect to marketplace Resolved

BDS-11994 Marketplace won't load anymore on android Resolved

BDS-12760 Body and Style, and Emote options won't load in Character Creator screen. Resolved

BDS-14459 I've just updated again market place just connecting or unable to connect and skins are not showing Resolved

120 more links

relates to 2

MCPE-102994 iOS: All content that requires an Internet connection not loading Resolved

MCPE-52311 We're unable to connect to the Marketplace. Maybe check your internet connection? Resolved

Attachments

Screenshot_2020-07-13-09-13-07-207_com.android.chrome.jpg

Screenshot_2020-07-13-09-25-57-249_com.mojang.minecraftpe.jpg

Comments 18

Creeper Magnet 2021-02-04T16:26:01Z

its happens to me too. restart minecraft.

Spectrum 2021-02-22T22:01:15Z

This could be a common issue for Nintendo Switch

Martina Cristofalo 2021-02-28T11:23:44Z

I restarted it but nothing changed

[Mojang] Mega_Spud (Jay) 2021-03-02T14:44:08Z

Issues such as these are often due to a temporary service outage, and should be back up and working again soon. Could you please mention if this is an ongoing issue?

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wikip

Rune de Wilde 2021-03-09T15:55:31Z

We are experiencing the very same difficulties ever since mid February. My 10yo son is unable to connect to Realms and some of the servers which seem to connect very much at random. It is very frustrating. Restarting the game does not work. Restarting the iPad does not work. He also can’t connect to CubeCraft, which says he is not connected to the internet and should check his VPN. Which obviously is not the case. We do hope it is fixed soon...

8 more comments

Al Bundy 2021-03-13T00:55:46Z

Same here. It is an ongoing issue. My ticket got closed as "resolved" and I was referred to this ticket.

Nate 2021-03-26T19:27:21Z

Same problem on iPhone. I think reinstalling fixed it once but it just breaks again for no reason.

Alexander R. Jaruk 2021-03-27T03:07:49Z

A uninstall/reinstall fixed this for my Android phone, but it got WORSE a few days later coming up with THIS screen and some of the content that I PAID FOR, and was still able to get access to, in a backhanded way, is now ALSO missing!

When the game loads now I get the following error screen.

[media]

Then if I click Past that it goes to the screen in the next post.

After that, I can still access my offline private worlds, but none of the ones which use marketplace content.

April Tallon 2021-06-20T15:13:57Z

I’m experiencing the same issue on Amazon fire. I might as well not pay for Minecraft monthly if I cannot access the marketplace. It’s very upsetting to just remain on one realm and cannot change to anything else.

Wendy L Hirte 2021-09-10T11:44:54Z

Just adding my info from the ticket I opened which has been closed out as duplicate: For the past 2 months or so, I can't access the marketplace on my Samsung Galaxy Tab S7. My wifi works fine. For about 20 seconds, the marketplace will start to load, but then it appears to timeout and I get the "unable to connect, check your internet" message. I have tried uninstalling/reinstalling the app multiple times. It connects to the marketplace for maybe 30 secs and then back to "unable to connect," etc. I have also tried logging out of my Microsoft account and then logging back in, which doesn't solve the problem either.

It used to work just fine until maybe 2-3 months ago (same wifi network, same tablet). I've paid for coins I can't use!!

Kyle Capistrano 2021-09-21T04:26:29Z

21/09/2021 - I can confirm this is an issue, it works fine yesterday (20/09/2021) everything is blanked and is unable to connect to marketplace, speeds up to 70mbps download and 40mbps upload.

Issues relating to this issue (or at least happening to me):

can't connect to marketplace
it affects the skin too (the custom skin is from marketplace), it doesn't load so I am using vanilla skins for now.
(in case you clear data in attempt to fix this) in my case, the avatar doesn't also load when you connect to your friend.
unfortunately, clearing data doesn't fix my problem.

however, I can still connect to multiplayer game hosted by my friend.

Noah Mobley 2021-09-22T20:06:44Z

Skins and marketplace content do not load. Error code L - 500 sometimes in the marketplace. Data and wifi same errors. Completely uninstalled and downloaded, signed in and profile failed to load error messages. Nothing iv purchased shows up. Marketplace still won't load

[Mojang] Mega_Spud (Jay) 2021-09-23T15:50:42Z

For those experiencing these error codes, please refer to this updated help article with some troubleshooting steps: https://help.minecraft.net/hc/en-us/articles/4404016313741-Error-Codes

Caidi Karpus 2021-09-26T22:47:01Z

Why are these saying resolved if I'm still having the same error messages and problems? I'm still yet to be able to claim my $9.99 purchase of coins.

vedelago valentino 2021-09-29T06:07:53Z

Is it possible to get a refund of coin and mesh up I be bought? Because after than more than 4 weeks I'm still having the issue and I'm getting a little annoyed..

[Mod] Umija5895M 2021-09-29T11:46:31Z

This bug tracker is not the place to ask about refunds. For anything related to accounts or purchases you must contact the Minecraft Help Center.

Saidul Hasan 2022-09-06T04:27:53Z

This problem happens to me occasionally. But accessing the game using VPN solves the problem for a few days.

Mr.Masterpro Gamer 2023-07-04T22:28:40Z

also say invalid session (try restarting your game) and I cant access it on 1.20.1 at all