Connecting to my Realm is always slow the first time, but today it's not successfully connecting however long I wait, on Windows 10 or iOS.
It is stuck on the purple loading screen for a few minutes before timing out and showing a dialog box saying it couldn't connect.
Happy to provide additional details to help debug.
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[Mod] Umija5895M
What is the exact message that is shown when it can't connect?
This ticket has been temporarily closed as Awaiting Response. It will automatically reopen when you add information.
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I've attached a screenshot of the screen I'm returned to after the purple loading screen. This is from my iPhone, but the message was the same on Windows. I'm using the Swedish translation, but I trust you can look it up in translation files. You can also see my username in the screenshot, and if you need authorization to access my account and realm for debugging purposes, you have my permission.
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Same issue, nobody can access our realm on Xbox, PS4 or Windows 10
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Same, Switch and XBox1 not connecting
Arisa Bot
Thank you for your report!
We're tracking this issue in REALMS-5845, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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Why does it get tagged as resolved, if NONE of the reports that it's duplicating, have EVER been properly resolved? It's so frustrating! Looking through the history, this problem looks like it's been going on a long time, and no answers!!