So I recently bought Minecraft from the Microsoft Store and every time I open the game it immediately crashes on the Mojang load screen. So far the fixes I have tried are as follows:
Resetting the app data
Reinstalling the Microsoft store
Updating graphical and processor drivers
Change video settings to high performance
Using command line to reset certain options in Windows
I have tried quite a few different options now and still nothing works. My computer can easily handle the game as I can run the Java version with no issues what so ever( Hardware summary: AMD Ryzen 2600x, Nvidia GTX 1070 Ti, 16GB RAM). I can't even get a refund for it which is annoying when I spent £20 on something I can't even play. Any help would be helpful. Thanks
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Thank you for your report!
We're tracking this issue in MCPE-102530, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
-- I am a bot. This action was performed automatically! Please report any issues on Discord or Reddit