I'm having serious issues on Xbox logging in to the marketplace with my profile in the Minecraft Beta
Error: "We're unable to connect to the Marketplace, Maybe check your Internet connection." Internet is fine. NAT is open.
My son can login to the marketplace fine on our shared Xbox One X (the same console)
When I try on my other Xbox, which is a Series X. I get the same issue.
Internet and NAT are also fine on that console.
I can still load my saved worlds and download them from the cloud save.
I've tried uninstalling Minecraft and my save on the Series X and then reinstalling but still no luck.
I'm at a loss as to what could be causing this.
I can open the marketplace on bedrock on Windows 10 PC without an issue, so it's just happening on Xbox!
I tried asking about this in various Minecraft community support forums and discord and I contacted Minecraft official support who said they can't do any remote troubleshooting?
I'm a third level Windows engineer I'm happy to help facilitate any required remote access that may be needed to help me fix this issue.
I've been trying to find a solution for this issue for over a week now and I'm getting a bit frustrated.
Related issues
Attachments
Comments



Thanks for the reply. AM7113363.
I'm not sure that is an option, as I don't know what that will do to our maps that are already created with beta, so I would like the solution to come from staff not community.

Thanks for the reply. AM7113363.
I'm not sure that is an option, as I don't know what that will do to our maps that are already created with beta, so I would like the solution to come from staff not community.

Thank you for your report!
We're actually already tracking this issue at MCPE-102891, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

Thank you for your report!
We're actually already tracking this issue at MCPE-102891, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki