mojira.dev
MCPE-114922

We're unable to connect to the Marketplace, Maybe check your Internet connection

I'm having serious issues on Xbox logging in to the marketplace with my profile in the Minecraft Beta

Error: "We're unable to connect to the Marketplace, Maybe check your Internet connection." Internet is fine. NAT is open.

My son can login to the marketplace fine on our shared Xbox One X (the same console)

When I try on my other Xbox, which is a Series X. I get the same issue.
Internet and NAT are also fine on that console.

I can still load my saved worlds and download them from the cloud save.

I've tried uninstalling Minecraft and my save on the Series X and then reinstalling but still no luck.

I'm at a loss as to what could be causing this.

I can open the marketplace on bedrock on Windows 10 PC without an issue, so it's just happening on Xbox!

I tried asking about this in various Minecraft community support forums and discord and I contacted Minecraft official support who said they can't do any remote troubleshooting?
I'm a third level Windows engineer I'm happy to help facilitate any required remote access that may be needed to help me fix this issue. 

I've been trying to find a solution for this issue for over a week now and I'm getting a bit frustrated.

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Thanks for the reply. AM7113363.
I'm not sure that is an option, as I don't know what that will do to our maps that are already created with beta, so I would like the solution to come from staff not community.  

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Thanks for the reply. AM7113363.
I'm not sure that is an option, as I don't know what that will do to our maps that are already created with beta, so I would like the solution to come from staff not community.  

[Mod] OcelotOnesie

Thank you for your report!
We're actually already tracking this issue at MCPE-102891, so I will resolve and link this ticket as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

[Mod] OcelotOnesie

Thank you for your report!
We're actually already tracking this issue at MCPE-102891, so I will resolve and link this ticket as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

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(Unassigned)

Unconfirmed

Xbox

Xbox One X

1.16.210.55 Beta

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