I'm trying to see what is new in the Minecraft marketplace and and I cannot get any access to it. Mind you I have stable internet connection. I also tried to update my custom character and it was suddenly deleted. I made a new one but, I'm m not done with its features. And I'm trying to fix it up and I don't see any other options for my character such as their eyes, hair, base etc.
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
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Moved to the MCPE project. Please update the Platform field to the device you are experiencing this issue on.