I bought the star wars skin packs, the one that includes the original movies skins, the prequels and the rebels one. The problem is that all the other skin packs load except for the prequels one. It never loads and it's the only skin pack I cannot use in my ps4. Sometimes it works, rarely but it does, but when I come back to play the skin becomes a Steve or Alex one and I cannot select any skin from the prequels. I hope this problem solve as soon as possible.
This is how I usually get this error:
1. I open my game in the PS4
2. When the game logins into my account, I go to "profile"
3. When I'm in there, I can see all my skins, and I click create a new skin or edit an existing one.
4. I go to "My owned skins" and I browse until I found the Star Wars Prequel pack.
5. All the other packs load correctly, except for this one. It never loads anywhere.
What i expected to happen was that the skins load correctly and I could use them when I play alone, with friend or with family. What really happen was that the skin pack never loaded, so I can't use the skin pack in my ps4
P.S. When I play in my android device, I can perfectly use the skin pack without problem, so I thought maybe if I save a skin in my phone and play, maybe I the skin will be loaded on the ps4. Turns out the skin is replaced by an Alex or Steve.
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Thanks for updating! If you feel like you deserve a refund due to the issue you can file for one here.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Is this still an issue in the latest version? If so, can you please add it to the affected versions (or mention it if you are not the reporter).
Also, just a reminder, to make your bug report as effective as possible, please try and include the following steps to reproduce the problem:
If your ticket does not look like the example given here, then it's likely to be closed as incomplete.
This ticket will automatically reopen when you reply.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki