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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
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Thank you for your report!
However, this issue is Incomplete.
Your report does not contain enough information. As such, we're unable to understand or reproduce the problem.
You are welcome to create a new ticket about your issue with more detailed information.
However, please review the Bug Tracker Guidelines and be sure to search for existing issues before writing a new bug report.
Quick Links:
📓 Bug Tracker Guidelines – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki