I purchased the Minecraft 2nd Birthday Skin Pack-2015 for free a while back and just noticed that it was not in my owned skin packs tab in create a character. It was also missing from the marketplace but the purchase proof is only shown in my playstation network library in add-ons.
Comments 6
Is this still an issue in the latest version (1.17.10)? If so, can you please add it to the affected versions (or mention it if you are not the reporter).
This ticket will automatically reopen when you reply.
Yes this problem still exists on latest version on ps4. I still do not have access to the skin pack that is listed as purchased.
I am also experiencing problems with skins. I play on Nintendo Switch v1.17.11 and I have purchased multiple skin packs that will not load, and I can not equip yet some free skin packs do work.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
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Can someone get working on this please, I really want to use my skins.