When I click on Minecraft for my profile it shows the Nintendo screen and then goes on to a black screen and stays as a black/gray screen and then proceeds to say there's a software error but I made a new profile to try it and it right away goes to the mojang screen and opens up.
Related issues
Attachments
Comments
migrated
[Mod] OcelotOnesie
Thank you for your report!
We're tracking this issue in MCPE-62708, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
migrated
Hello there, i have this problem, i have cleared the cache, backup up the data to cloud, deleted the game and reinstalled it, turned power on and off, checked for corrupt data, swithc software up to date...ive done everything from the forums i can possibly find on the issue and its still not on, my daughter has bought so many mods, created so many worlds and cannot log on to minecraft with her main account, yet the other basic accounts log in so quickly, hers just hangs and then comes up with software error - like the screenshot someone has loaded... is there any fix for this yet.