Currently unable to purchase anything in the Minecraft Marketplace. It states to check internet connection and try again. Internet connection is fine so that can't be the issue.
Comments 8
Yes I am logged into my microsoft account. I am able to access other online content.
The error states to check internet connection and try again.
I know. I tried to contact them directly and after a little dance around they sent me back here. This isn't only happening on one console and its happening for a lot of people, even from a business stand point, making people angry that they can't access stuff they have already purchased isn't good.
I’m having the same issue right now. I keep reopening the game and it’s saying that my internet is having issues but when I go on other apps and games my internet is working perfectly.
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Is this still an issue in the latest version? If yes, can you please add it to the affected versions (or mention it if you are not the reporter)?
This ticket will automatically reopen when you reply.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Are you able to access other online content (Featured Servers, Realms, etc)?
Are you getting any errors, and if so, what exact messages are shown?
Are you correctly logged in to your Microsoft account?
This ticket has been temporarily closed as Awaiting Response. It will automatically reopen when you comment with new information. Please be sure to answer all questions in a comment (not by editing the Description) so that the responses can be followed. Tickets that do not contain enough information may be closed as Incomplete.