We purchased and downloaded a marketplace pack called craftable dragons.
https://marketplace.minecraft.net/en-us/pdp?id=ed97e145-448a-4acc-a96a-25d8ed15340f
After installing the pack, my son is unable to create new worlds using any of his marketplace packs.
I tried restoring the marketplace pack but the issue is still occurring.
Hoping you can assist with some advice. Do we need to uninstall the new pack organise a refund or restore minecraft on his iPad?
Unsure what to do. Hoping you can assist. Really appreciated.
Comments 2
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Is this still an issue in the latest version? If yes, can you please add it to the affected versions (or mention it if you are not the reporter)?
This ticket will automatically reopen when you reply.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki