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MCPE-137572

Unable to open Minecraft on the Nintendo Switch

It is impossible to open Minecraft on the Nintendo Switch, as stated in the title. When the app is opened, a black screen appears for five to ten minutes, and after an amount of time that may vary, the software crashes without ever getting to the main menu or even the red Mojang loading screen. When it crashes, no error code is given (image attached). This has been ongoing for over a month now, and I have not been able to play the game since it started occurring. Even after trying every possible troubleshooting step, from restarting, to redownloading, all the way to cleaning my cartridge, nothing seems to work. Minecraft AND the Nintendo Switch software are both updated to their latest version.

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[Mod] OcelotOnesie

Thank you for your report!
We're tracking this issue in MCPE-62708, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

[Mod] OcelotOnesie

Thank you for your report!
We're tracking this issue in MCPE-62708, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

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(Unassigned)

Unconfirmed

Nintendo Switch

12.1.0

1.17.10

Retrieved