mojira.dev
MCPE-139840

no idea what previous account was

Hi I am using regular minecraft on playstation 4, just regular minecraft.  When I try to log into my microsoft account so my son can play with his friends it says: OOPS!  LOOKS LIKE THIS ACCOUNT IS ALREADY CONNECTED.  PLEASE SIGN IN WITH YOUR PREVIOUSLY CONNECTED MICROSOFT ACCOUNT.  HTTPS://AKA.MS/MCPSNHELP

 

There is no reference to WHAT the previously connected account was.  What prior account did I use or where does it tell me what microsoft account I am supposed to be using?  I am not aware of any other microsoft accounts, so I can't fix this.  on playstation 4 it says our profile is 'drdavis9'.  when i go under micosoft i see LindD45 as an xbox profile, but that is under the same microsoft account I am trying to connect with right now.

 

WHAT IS THE 'PREVIOUSLY CONNECTED MICROSOFT ACCOUNT'?  WHERE DO I FIND THAT?

 

This is just regular plain old minecraft on ps4

Related issues

Comments

[Mod] Umija5895M

This bug tracker is not a customer support site and we are not able to access your account from here.
For account issues please visit the Minecraft Help Center.
For technical issues you might visit Community Support for help.

[Mod] Umija5895M

This bug tracker is not a customer support site and we are not able to access your account from here.
For account issues please visit the Minecraft Help Center.
For technical issues you might visit Community Support for help.

[Mod] Umija5895M

This bug tracker is not a customer support site and we are not able to access your account from here.
For account issues please visit the Minecraft Help Center.
For technical issues you might visit Community Support for help.

Arisa Bot

Thank you for your report!
We're tracking this issue in MCPE-96635, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
-- I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.

Arisa Bot

Thank you for your report!
We're tracking this issue in MCPE-96635, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
-- I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.

Arisa Bot

Thank you for your report!
We're tracking this issue in MCPE-96635, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
-- I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.

migrated

How can you mark this resolved when you didn't solve anything?  The game doesn't work.  That is a bug.  The tracking issue that is 'linked' to a 'duplicate issue' is FULL of people with the same issue and no solution is provided.  Great technical support guys!  You close bugs and issues after offering no resolution?  What is the SOLUTION TO THE PROBLEM WITH YOUR GAME?????????

migrated

How can you mark this resolved when you didn't solve anything?  The game doesn't work.  That is a bug.  The tracking issue that is 'linked' to a 'duplicate issue' is FULL of people with the same issue and no solution is provided.  Great technical support guys!  You close bugs and issues after offering no resolution?  What is the SOLUTION TO THE PROBLEM WITH YOUR GAME?????????

migrated

How can you mark this resolved when you didn't solve anything?  The game doesn't work.  That is a bug.  The tracking issue that is 'linked' to a 'duplicate issue' is FULL of people with the same issue and no solution is provided.  Great technical support guys!  You close bugs and issues after offering no resolution?  What is the SOLUTION TO THE PROBLEM WITH YOUR GAME?????????

migrated

Minecraft support center is just other gamers who say try this try that and none of it works.  Your workflow is broken.  Your suggestion for 'resolution' leads to a dead end.  Fail.

migrated

Minecraft support center is just other gamers who say try this try that and none of it works.  Your workflow is broken.  Your suggestion for 'resolution' leads to a dead end.  Fail.

migrated

Minecraft support center is just other gamers who say try this try that and none of it works.  Your workflow is broken.  Your suggestion for 'resolution' leads to a dead end.  Fail.

migrated

(Unassigned)

Unconfirmed

PlayStation

1.17.11 Hotfix

Retrieved