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MCPE-96635

Says "looks like this account is already connected" and Unlinking Microsoft Account does not work on PlayStation

Mojang Studios Note

Thank you for your patience while we continue to work on addressing the issue raised here. Please be assured we are actively looking into a solution and apologize for any inconvenience caused.

There is a potential workaround for users that are having trouble linking their accounts, which has worked for some:

  1. Close Minecraft for PlayStation

  2. Change your PSN email address to anything else. This is temporary.

    1. Make a note of the email addresses used for reference

  3. Wait 10-15 minutes.

  4. After the above waiting period, change the PSN email back to what it was originally

  5. Wait 10-15 minutes

  6. After the above waiting period, attempt to log in again

Please refer to the section "Why can't I connect accounts?" in the Minecraft For PlayStation® FAQ for more information.

Please do not add any comments to this report unless they clearly contain new and helpful information directly related to reproducing the problem.

Other comments may be removed.

Please do vote for this issue to show that you are also affected.

See the Minecraft for Playstation FAQ and this comment from Mojang for additional information.

Problem

Account remains connected to previous Microsoft Account after selecting "Unlink Microsoft Account"  option in Profile settings. Attempting to connect a different Microsoft account results in the following error message: 

"Failed to login

Oops! Looks like this account is already connected

Please sign in with your previously connected Microsoft Account  <xxx> "

Steps to Recreate

  1. Link PS4 MC account to Microsoft account (via https://aka.mc/remoteconnect) 

  2. Goto Settings > Profile > Unlink Micorsoft Account 

  3. Unlink Account - Account unlinked successfully

  4. Create 2nd MS account

  5. Link PS4 account to 2nd Microsoft account  (via https://aka.mc/remoteconnect) 

  6. Code accepted on link but above error message displayed on PS4. 

NOTE: Reinstalling minecraft on PS4 also resulted in same error message after attmepting to link to the 2nd MS account. 

Linked issues

BDS-11442 CANT LOG INTO MICROSOFT ACCOUNT Resolved BDS-13803 PS4 Bedrock Resolved BDS-14978 Doesn't let me log into Microsoft account Resolved BDS-15391 Microsoft login error Resolved BDS-15884 "Oops it seems that this account is already connected" message when logging in ps5 Resolved

Attachments

Comments 61

Gianluca Fedele

Same problem here.

I created a MS account for my daughter, even if I unlink my MS account, game doesn't allow to link with my daughter MS account. System informs I have to use previous MS account. Tried 4 times. Tried even to clean data saved in PS4, not solved.

[Mojang] Mega_Spud (Jay)

Is this an ongoing issue for players using the latest version 1.16.200?

Curtis J Baker

I have a friend that is experiencing the same problem for version 1.16.201. We tried different emails in hopes that one of them associates with the username that it was providing, but none of them worked. We also tried re-installing Minecraft, and we didn't have any options to unlink an account. We ran out of ideas here and don't know what more we can do. I'm trying to get my friend to be able to join servers with me. 

This is an ongoing issue. Im still unable to link my Primary(Xbox live/Microsoft account) with my Primary(PlayStation account) via the in-game options. I've contacted PlayStation Support and received this response, "Unfortunately It seems that the account has to be unlinked from the account it is currently connected to, at this time we do not have any further troubleshooting steps to provide. If you need further assistance I recommend contacting Mojang support one more time." I contacted Mojang support and received this response, "I see that you are having trouble with the Bedrock Edition of Minecraft. Our support tools are limited and cannot provide technical or account assistance for Microsoft accounts.

To note, Sony has a policy where once you've created a link for the first time between a Playstation and a Microsoft account, it is irreversible. Even though settings says you may have unlinked it, it is still linked to the first Microsoft account. 

As this version of Minecraft is handled through the Microsoft Store with your Xbox Live Account, please go to the Xbox Support team at the following link here: https://support.xbox.com/browse/my-account. Another alternative is to visit Microsoft Support at the following link here: https://support.microsoft.com/." And, Xbox Support gave me this response just minutes before posting, "technically we still need to bring this back to the Ps4 support as the only way that we can access an account if that was supported by our resources and those are for Xbox platforms so I hope you will understand our limit on access other in game information as we do have different platforms" As well as, "when it comes to access it on different platform you must need to engage that to the developer as we can troubleshoot the here a game if there is issues with the device but when it comes to in game items like this the only way you were able to associated it to different platforms is by contacting the Mojang."

... same here. I tried to get help, but I was passed around with "we are not responsible for this, X has to do it.".
Nobody seems to feel responsible for this and I'm stuck since bedrock release with no chance to connect correctly to my accounts. Does mean also im not able to join realms, dedicated servers and playing cross platform. I don't understand why this issue isn't fixed, the button to unlink is there, so someone must have thought about implementing it.
But this passing around feels like noone does really care. And that is what makes me feel sad about it. I like to support if I find a bug, but if nobody cares-- for what? Sorry for emotional excursion...

51 more comments

Still happening can’t disconnect on PS5

It's been four years..... Do you want people to play your game or not?/

 

Try not using the QR code and instead manually typing in the microsoft.com/link

somehow this worked for me

The same thing has been happening to me for over a year. I want to go back to playing like before. I want to download the Minecraft movie map. Please help me.

[media]

[media]

When will you solve this problem?
I need to download the Minecraft Movie maps and addons
I requested the event, but I couldn't get the skins :(

Jonathan Morris

(Unassigned)

287645, 337307, 976366, 1423314

Community Consensus

PlayStation

1.18.32, 1.17.11 Hotfix, 1.17.10, 1.16.220, 1.14.60 Hotfix, ..., 1.21.21 Hotfix, 1.21.22 Hotfix, 1.21.23 Hotfix, 1.21.31 Hotfix, 1.21.50.28 Preview

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