Xbox One X. It is not a hardware issue, unless have bought a faulty Xbox, which MS will be replacing soon? Console is kept up-to-date, and has ample memory.
20mbps download/0.9mbps upload (on last speed test). I have ongoing ISP investigations. Both BT (ISP) and Openreach (infrastructure network) claim there are no faults. A new router is en route (due to Openreach deflecting responsibility) to definitely rule out hardware fault.
The problem is a Minecraft/Xbox network issue:
On opening Minecraft, game hangs for 10minutes. The background image is still (does not auto pan).
Eventually, the 'Failed to sync user data. Loading user data' message pops up. This loading process never completes.
I was previously able to click 'cancel', see the 'loading resources' message briefly, and then play my world, but now, my skin/achievements/etc will not load.
I loaded my world despite the skin not loading, but character was invisible, and was able to pass through some solid blocks (and all controls were reversed: Down=forward, Up=backwards, Right=strafe left, Left=strafe right, and my inverted 'Y/camera/look' was no longer inverted).
Since first attempts to fix/get help, the problems are getting worse!
I have tried reloading game, hard resetting console, and uninstalling/reinstalling Minecraft.
It takes a very long time just to load to menu screen. My Xbox Live subscription is running purely for Minecraft access, but unable to play the game.
The last 1hr 48min of my life was spent trying to load a game, and typing this attempt at getting some assistance (excluding the weeks prior, that I have been enduring these issues).
Comments 5
Thanks for the suggestion.
I have failed to find a support route, so do appreciate the link provided, however, I do not use Discord, and do not feel I should be required to in order to play a game purchased (I do not socialise with the kids, other than relatives/friend's kids).
Tutorials/wikis are all stitched-up too...
In any case, I reported the fault here, and hopefully a fix will result (I won't hold my breath).
What I am experiencing, to my mind, is a bug/error. Hopefully this has been reported to the correct forum.
Thank you for the reply. Do you know if this issue is known to Mojang? I have seen similar threads dating back years. Do you have any information as to why I am now affected?
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Is this still an issue in the latest version? If yes, can you please add it to the affected versions (or mention it if you are not the reporter)?
This ticket will automatically reopen when you reply.
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📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
This is happening to me on my world. It's updated to the latest version, but all my world's are grayed out and when I select them, it tries to sync but then fails to sync world data. I have gone through the troubleshooting of hard restart, unintalling the game and my account, checked my NAT, all of it but nothing is working. My world will load however in minecraft preview, but half of my recent changes have disappeared.
Since you are asking for help, you might also want to visit Community Support, as this bug tracker is not a technical assistance site.