Hi,
I've tried everything and marketplace will not load. I keep getting, "We're having trouble connecting to the Marketplace right now. Please try again later!".
The device is a Fire HD 10 Tablet (11th generation). App version is 1.17.30.04.
I've rebooted it. Uninstalled and reinstalled the app. Logged out and logged back in and not luck.
Same thing seemed to be happening on the other tablet we have. Similar specs, but that one has version 1.17.2.01. It took a long time for marketplace to load and had to try several times to make a purchase.
Tablet belongs to my son. Both tablets have a child account associated with it. Yes, I've updated settings to allow for storage. It is not my internet connection. Other apps work perfectly fine.
Could you please assist?
Thanks!
Rosa
Comments 4
Having the same issue on Switch. Have checked for bad code, Uninstalled, reinstalled, checked internet connection, restarted device. All repeatedly. Sometimes get to access My Content, but only rarely.
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Is this still an issue in the latest version? If yes, can you please add it to the affected versions (or mention it if you are not the reporter)?
This ticket will automatically reopen when you reply.
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
yeah ps4 and switch seem to have this problem to