My realm accounts keep timing out and won't log in.

I've sent multiple help tickets but I'm told they can't help me. We've been playing on our 2 Realms for a couple of years and we've had no problem until this past version a few weeks ago. That version broke both our creative and survival Realms we pay for.

Both realms either timeout or login after a long long time but then won't let us actually do anything in the game. We have 4 computers for our children and we all use them to play on the realms, the problems exist across all of our computers, and also on the XBox when we log in and try to play there are even on the mobile. So it's almost impossible that 6 systems would have problems.

This leads me to believe that the servers have some sort of errors.

The help desk reset out creative realm and supposedly migrated it to a new region, which erased it. When I restored the old version back to the realm that I'd had backed up the same problems started again. Unfortunately since they migrated our region and erased it I don't have any older backups.

I need some help please. Anybody please help, my kids are freaking out over years of work lost.

Even when I try to play the copied realm on a local computer from a backup it still lags out badly and doesn't work. It sounds like the realm itself has some sort of bug and that only started like 2 patches ago.