I downloaded Minecraft on my new phone (Samsung A20) and when trying to log in with my account, the game freezes when the Minecraft logo in a gray background appears at 28% and the app stops running.
If I don't log in the game works fine, but when I try to log in it freezes and after closing and restarting it just asks me to log in and the whole thing happens again.
Attachments
Comments 2
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Could you please provide more details? As such we have no repro of this issue.
Also, just a reminder, to make your bug report as effective as possible, please try and include the following steps to reproduce the problem:
If your ticket does not look like the example given here, then it's likely to be closed as incomplete.
This ticket will automatically reopen when you reply.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki