mojira.dev
MCPE-156192

Unable to download new purchases from marketplace. "Downloading..." but never proceeds or completes.

I'm unable to download new purchases from the marketplace in Minecraft 1.18.31 on a 6th generation iPad running iPadOS 15.4.1.

I had previously been able to download purchases.

The issue started when I purchased a new world ("Skyblock Space Wars"):

  • I saw the "Purchase in progress. This shouldn't take long." dialog.

  • I clicked on the "Download" button next to the world.

  • I clicked on the "Download" button in the confirmation modal.

  • I saw the download progress modal - "Step 1 of 2 - Downloading Content" - but the progress bar never moved and the modal never updated.

  • I clicked the 'X' to close the modal.

Now:

  • In Marketplace > My Content > Owned, I see the world with the status "Downloading..." but the download never proceeds or completes.

  • I'm unable to download other purchases, including worlds and texture packs. I get the same behavior for the other purchases as I do for the first world above.

Things I've tried unsuccessfully:

  • Waiting. (It's been several days. This isn't a temporary marketplace outage.)

  • Connecting to different wifi networks and ensuring we have Internet access.

  • Restarting Minecraft.

  • Logging out and logging back in.

  • Restarting the iPad.

  • Clicking the "Restore" button on the world. (It showed the "Restoring your purchases!" dialog, but it didn't change anything.)

  • Changing my avatar. (Someone suggested this could fix marketplace problems.)

Things I haven't tried:

  • Reinstalling Minecraft. (I'm worried we'll lose our worlds. My son will lose his mind if that happens.)

Other observations:

  • When I first start Minecraft, the marketplace button is disabled for several seconds and has a red exclamation mark next to it. After several seconds the red exclamation mark disappears and the marketplace button is enabled. I don't see this happen on our other devices.

Related issues

Comments

Arisa Bot

Thank you for your report!
We're tracking this issue in MCPE-153599, so this ticket is being resolved and linked as a duplicate.

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migrated

(Unassigned)

Unconfirmed

iOS

iPadOS 15.4.1

1.18.31

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