[MCPE-156843] Minecraft for Windows crashes on startup.

When I click on the "PLAY" button on Launcher or double-click on shortcut, the game stays in the "Mojang Studios" screen for a few seconds and then crashes.

Linked issues

is duplicated by 2

MCPE-156844 I click play and after a while the game turns off Resolved

MCPE-156903 Crash on Startup Resolved

Comments 15

[MCQA] Justyna Oleś 2022-06-08T09:43:42Z

Hi!

Was it a one-time event or the game crashes every time you press play and wait?

I'd suggest to restart your PC, delete and redownload the game or check your storage space.

Please let me know it this issue is still happening!

Quick Links:
📓 Bug Tracker Guidelines-- 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

EndermanGlitch 2022-06-08T11:55:21Z

I've tried everything and nothing works

Metehan Deniz Özkan 2022-06-08T14:28:04Z

It wasn't a one-time event, it happens every time I click "Play!" on launcher or double-click on my Minecraft shortcut. I only reinstalled once, but I think i rebooted a billion times.

Edit: I have reinstalled a billion times too, I'll try a reboot.

Edit2: Still, the issue occurs.

Edit3: I checked my storage, I currently have ~700GB storage avaliable.

Metehan Deniz Özkan 2022-06-08T14:40:16Z

And yes, I tried everything too.

Nothing worked.

Metehan Deniz Özkan 2022-06-09T21:00:11Z

I realized/realised it was a dxgi.dll issue.

5 more comments

EndermanGlitch 2022-06-10T18:29:14Z

So what should I do to fix it?

Metehan Deniz Özkan 2022-06-10T18:41:43Z

Try finding a "dxgi.dll" file from another computer (WARNING: THE BUILD NUMBER MUST MATCH!)

After launching the game, go in to event viewer, go into app events (or something) and click on that error one. Find the file path for dxgi.dll (it might be the system32 one)

If it's in System32:
Copy a "dxgi.dll" file from another computer's System32 folder, then replace yours with the new one.

If it's in SysWOW64:
Copy a "dxgi.dll" file from another computer's SysWOW64 folder, then replace yours with the new one.

How to see build number:
Type "winver" into search bar.
Find the build number.
It must match the computer you are taking the file from.

Copy the file out of the folder, do not move it when you are taking the file.
Rename the old dxgi.dll file to dxgi1.dll
Then copy the replacement file.

EveryCabbage884 2022-07-28T10:09:19Z

Resolving temporarily as Awaiting Response. Would you be able to provide information about your PC and graphics (RAM, CPU, GPU spec)?

If you like, you can run dxdiag and copy the relevant information from there. (Win+R → dxdiag) - be sure to remove any personal information, just the PC specs would be useful.

This ticket will reopen automatically when you reply.

Metehan Deniz Özkan 2022-07-28T12:55:00Z

PC Specifications:
CPU: Intel Core i5-10300H Quad-core processor
RAM: 8GB DDR4
GPU 0: Intel UHD Graphics
GPU 1: NVIDIA Geforce 1650ti (used for HDMI port and also used by 3D rendering and videogames)
PC Model: ASUS TUF Gaming FX506li-HN085T Gaming Laptop
OS: Windows 10 x64 Build 10.0.19044.1766
DirectX Version: DirectX 12
SSD: Micron_2210_MTFDHBA1T0QFD 1TB SSD

[MCQA] v-magwar 2022-07-28T14:37:46Z

Would you be able to attach the file you had to replace? The one that crashed your game?

Metehan Deniz Özkan 2022-07-28T14:51:37Z

Sorry, but I cannot find the clean copy of the file. If you accept, I can attach the possibly corrupt or damaged file.

UPDATE: I found the file, tutorial for replacing is explained above. The attached file is taken from a 64 bit device. This file is the System32 variant of the file, and this is for Windows 10 Version 10.0.19044.1766 (look after "version" in cmd)

The file will be attached to the report

Metehan Deniz Özkan 2022-11-27T12:11:06Z

The problem still continues, after a lot of time had passed.

EDIT: The file taken from my PC and the clean copy are the exact same files.

[Mod] Umija5895M 2023-07-08T19:02:51Z

Is this still an issue for you with 1.20 or later?

Metehan Deniz Özkan 2023-07-10T08:06:38Z

No issue has occured.

[MCQA] Justyna Oleś 2023-07-10T12:09:46Z

Per comment closing as Cannot Reproduce.