mojira.dev
MCPE-158292

Custom Skin Will Not Load; Can't access Marketplace

Custom skin will not load since 1,18 and still will not load with the 1.19 release. Cannot access the skin creator to even use a Marketplace skin. None of the buttons on the side or the "create skin" button are clickable for me. I can't access Marketplace at all from the home screen or while in game. When you hover over the "marketplace" button while in game I get "invalid session" and try restarting the game.

Steps I have tried to fix the issue:

 - Logged out of account and back in - can't access Marketplace or Skin creator

 - Terminate the game from the app settings screen - sometimes it will work

 - Cleared all MC data - still can't access Marketplace or Skin creator

 - Uninstalled/Reinstalled - still can't access Marketplace or Skin creator

 - Same issue whether hardwired or on WIFI

 - Reset modem/router - still can't access either Marketplace or Skin creator

 

Included Screenshots:
 - "Invalid session"

 - Creator Skin not loading

 - System specs 

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Arisa Bot

Thank you for your report!
We're tracking this issue in MCPE-155025, so this ticket is being resolved and linked as a duplicate.

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Unconfirmed

Windows

Windows 10

1.19.2 Hotfix

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