I cannot play cross world with my son consistently. It has been an ongoing issue and it infuriates me that you make a small child cry due to complete lack of oversight and communication with your company. I bought the game (java and bedrock) and have the ability to sign in and operate on my own in any realm or skin.
I really don't want to know about your game. I don't care about how it works or do anything other than bond with my son and play a game he can play. Because I like actual challenges to games. Not this. So fix your programming and stop being hacks.
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This not resolved. There are no instances where this occurs consistently. Almost like I used the word with intention. It is not connecting with any discernable way to analyze why it does not connect consistently. Therefore I cannot present any relevant information.
It most certainly is not anything to do with LAN nor game connective. I can log in to my account and he his. Seeing "each other" does not happen every single time. There is a bug.
Unfortunately, you have not provided any information about the circumstances for when it quits working. Nor is this bug tracker a "complaint forum".
In most cases, multiplayer connection issues are due to local network settings. You might look at some of the suggestions in MCPE-36190.
If you would like to ask for help, you might want to visit Community Support.