After purchasing and installing Minecraft, Chromebook edition - the application repeatedly removes itself and record of purchase after period of time when connected to internet.
Application can be download and installed correctly. Game launches, and player can access user account (via Microsoft) without issue.
However, after a short period of time, Application will disappear/delete/uninstall itself. If open, Minecraft suddenly closes and deletes without warnings or errors. If not open, but pinned to bottom bar, application icon is removed.
Entering the Google Play store shows no record of purchase, and application asks for purchase again.
Entering the Android Storage settings, and deleting the Play Store cache, and data (as well as the play store service) will cause the store to reload, and show app as purchased, and installable. However, after install, problem repeats after a short time interval (app removes itself).
Observed that app will stay installed if there is not an internet connection. For instance, it was still installed in the morning, after it was installed and the Chromebook was closed the night before. However, as soon as machine established internet connection the next morning, application removes itself, and store asks for purchase.
Linked issues
is duplicated by 1
Comments 8
Have you used the same account to sign into the Play Store on a different device or is the Chromebook the only device using this account? No, I am fairly certain this is the only device where this account has logged into the Play Store.
Device Model: Lenovo IP Flex 3 Chrome 11M836
ChromeOS Version: 111.0.5563.118 (Official Build) (32-bit)
Thanks!
Thanks for mentioning this issue. To help find a solution, could you please also send a feedback report from your device?
Open the page or location where you experience the error.
On your keyboard, press Alt + Shift + i
In the "Tell us what's happening" field, add any important details, including the steps to follow to reproduce the issue you're experiencing.
Please include #Minecraft to help us find your report more easily
To submit the report, select Send.
More information about sending a report can be found on the Chromebook help pages here: https://support.google.com/chromebook/answer/2982029
Matthew, if you hit this issue again, can you please submit a report directly on your Chromebook following the steps commented below?
I was able to run the game about 15 minutes before it stopped and uninstalled. I followed the directions that were listed and submitted the report
Resolving temporarily as Awaiting Response. Have you used the same account to sign into the Play Store on a different device or is the Chromebook the only device using this account? Additionally, could you add your device's model and OS version to your report?
This ticket will reopen automatically when you reply.