Realms texture packs still do not work

Since November last year in realms hasn’t been able to apply custom texture packs over other texture packs. I have talked to Minecraft support in December and showed them many screenshot of my problem and nothing worked that they suggested and a lot of what they said was stuff I already tried. I will go on the game, there are no errors with any texture packs all new updated. They work off of realms together, but on realms they do not. No matter what world how old or new, no matter the texture pack old or new they don’t work. I’ve tried getting a new realm, and that didn’t fix anything. Two custom packs will work on realms but they can’t be the ones I payed for or they will not work. They’ll work off realms but not on realms. Screen shots below is what I showed support.