Whenever I try to download marketplace content, it freezes in place and never downloads. This is not the problem for everyone because me and my sister both use Windows 11 and her's can download things. The only way for me to get the item is if someone else buys it and e-mails the template or pack to me. I even lost tons of Minecoins trying to download things.
Also, if I push the "cancel" button, the button that would say "download", "free", etc. would be unavailable and it would show a downloading bar there instead. When I go through things I bought, by this point almost all of them have a downloading sign instead of "owned", or "update".
Comments 5
We think this issue may be fixed in 1.21.0.24 Preview, but I see you added this version to the affected versions list. Could you please confirm if you actually tested this issue in that version?
Hi!
Can you please record a video of this issue?
Also, did you try to reinstall the game? (Please remember to backup your worlds [How to Transfer Your World to Another Device in Minecraft: Bedrock Edition | Minecraft Help|https://help.minecraft.net/hc/en-us/articles/4409165790605-How-to-Transfer-Your-World-to-Another-Device-in-Minecraft-Bedrock-Edition] )
Also, do you use any VPN? Or maybe antivirus that might affect your game?
This ticket will automatically reopen when you reply.
Hi!
Can you please record a video of this issue?
Also, did you try to reinstall the game? (Please remember to backup your worlds [How to Transfer Your World to Another Device in Minecraft: Bedrock Edition | Minecraft Help|https://help.minecraft.net/hc/en-us/articles/4409165790605-How-to-Transfer-Your-World-to-Another-Device-in-Minecraft-Bedrock-Edition] )
Also, do you use any VPN? Or maybe antivirus that might affect your game?
This ticket will automatically reopen when you reply.
We think this issue may be fixed in 1.21.0.24 Preview, but I see you added this version to the affected versions list. Could you please confirm if you actually tested this issue in that version?