They already told me that the problem was resolved, but the same thing remains. I can't play with friends, use the store or change characters
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Please do not duplicate your reports (MCPE-182171)
In this instance, your report was resolved as a duplicate of another report. This means that you've reported an issue that has already been reported before and/or is currently being tracked by Mojang.
The bug you're describing has NOT been fixed, but Mojang is already aware of the issue.