Dear Mojang Studios Support Team,
I hope this message finds you well. I am writing to report an issue I have been experiencing with Minecraft Pocket Edition. Whenever I attempt to connect to servers within the game while using my Internet Service Provider's (Jio, in India) 5G network, the connection fails, and I receive a "Disconnected from the server" message.
Interestingly, this issue does not occur when I switch to Jio's 4G network; the game connects to the servers without any problems on 4G. The problem seems to be specific to the 5G network.
Here are some details that might be helpful:
Device: Motorola G54 5g
Operating System: Android 14
Internet Service Provider: Jio (India)
Network Type with Issue: 5G
Network Type without Issue: 4G
I have tried restarting my device, reinstalling the game, and even resetting network settings, but the issue persists. I would appreciate any assistance you can provide in resolving this connectivity problem.
Thank you for your attention to this matter.
Best Regards,
Die Hard Minecraft fanboy
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We're tracking this issue in MCPE-183765, so this ticket is being resolved and linked as a duplicate.
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