Hi. My son bought the plastic texture pack and he played it for 4 mins and then he had to leave the house. When he got home he got on Minecraft and the texture pack was gone. I checked the settings and it said he never bought it, but the money is gone from his account. I have to authorise any purchases he makes and so I know that the process was followed and he did make the purchase. How does this get rectified? I look forward to your response. Kind regards Justin
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Cleaning up old tickets: This ticket has not been updated recently (1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines.
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According to this ticket, after making sure you are signed in with the correct account, Have you tried going to the store, scrolling down to the bottom & pressing the Restore Purchases button?