End city bug

I was playing in my world in the normal bedrock and my friend in the end. He went back through another portal in the city of the end city and when he entered he was born in the void and lost the items that took us to get. I want you to solve it soon or a reward in my account. I don't admit this, you should take action, please contact me later. And as a suggestion you should add a end city update por 1.22