[MCPE-21853] Realm will not open for any participants

The realm all of a sudden will not open. It says "building" but gets stuck on the purple background.
Please fix as SOON as possible - I am paying for this realm by the month.
I can't attach ANYTHING to this Issue: "JIRA could not attach the file as there was a missing token. Please try attaching the file again."
I'm really trying to be helpful here, but this is the second time this has happened to me. I wasn't able to get back into realm the first time until you released an Update for the game.

Linked issues

duplicates 1

MCPE-21845 Stuck on realms loading screen Resolved

Comments 3

[Mod] Celesian 2017-05-08T18:58:30Z

The minecraft team is aware of the issue

Some folks (including me!) have reported having trouble connecting to W10/PE realms. We are aware and working on a fix! Hang tight.

https://twitter.com/Chupacaubrey/status/861646421665001472

[Mod] Celesian 2017-05-08T19:34:35Z

From Shoghi Cervantes (one of the MCPE devs)

We just fixed some issues on the Minecraft Pocket/Win10 authentication servers today, making you unable to enter Realms. All fixed now!

https://twitter.com/shoghicp/status/861659316977364994

Sheri Anderson 2017-05-14T01:54:06Z

I have not been able to log into my realm for months. It is getting stuck on the purple background. Started happening when I entered a nether portal and the game crashed. Since then I cannot log into my own realm, even though the people who I invited can. I keep hoping one of the "fixes" actually fixes it, but not so far.