Unable to Play Split-Screen with 3rd Player

Hello,

Me and two other family members having been playing split-screen for many years now. Before playing yesterday, we were prompted to update the game and so we did. However, now when we try to sign in a 3rd player, we keep getting the error message “Cannot Join World. The account you are signed into is currently playing.” and then kick us completely out of the game back to the main menu. The Xbox is the only system and place we play Minecraft, so we found that message odd.

So we began trying to troubleshoot the issue. Below I list the troubleshooting we have already tried:

• Logging out and restarting the console

• Clearing the Cache

• Toggling off/on multiplayer for the world

• Updating the software for the controllers

• Change the order of who signs in as first, second and third player

• Copying the world we were playing on

• Creating a new world from the normal account we play together on

• Creating a new world via someone’s else account

After trying each troubleshooting method, we still got the same error message whenever a 3rd player would login. Other things to note that I am not sure helps, my sister who normally plays as second player, was missing all the items from her inventory and for the brief moment when I could get all the way in as 3rd player before the error message pops up, I saw my inventory had been cleared out as well.

We are really hoping to play split again soon with 3 players to finish out our current world.

Please let me know if you need any additional information and Thank you for any help you can provide.

Kind Regards,

T. Kelly