Joining a world in splitscreen causes the secondary player to use a guest account

Same on playstation splitscreen

Same for us. Using XBox Series S. I know this is thing to sound harsh, and I don't mean it as harsh as it sounds, but how does something like this happen? Don't they load up the game and test it out before releasing in? I'm so confused. Also, if you turn vibrent visuals off, when the second player joins it automatically turns it back on when they load in. Hopefully that helps track down the issue. A fix as quick as possible would be appreciated. My family was excited to jump on together and play the update this morning.

We just noticed that too on PS5 when vv disabled it clicks back on when second user joins or leaves

I also noticed the re-enabling of vibrant visuals, but didn't put two and two together until reading this.

Additionally, here is my link to a second video showing a re-enacting of what happened when I first noticed this bug. This demonstrates that the secondary player is not exclusively starting a fresh profile, but rather pulling from something in the level.dat or wherever. https://youtu.be/Z7l9nCkHIsg?si=Jc_Ggi6Rzulff5gL

Will test shortly and move the secondary as currently it appears at spawn

I have the same problem.

Having the same problem, needs a hot fix asap

This needs to be fixed ASAP!

Happened to me as well. My fiance’s account shows as a guest even though she logged into her account, has empty inventory no XP etc. However, her skin still shows up on the guest for some reason. Hoping this gets fixed and can get her inventory resynced.

Is an issue on xbox series x

I just tried playing playing with my kids and the 3rd account makes the game crash and sends you back to the home screen.

I have the same problem.

The second account doesn’t log in as their account. It appears it may be doing it as a guest account.

The third account completely crashes the game and enters a very odd state where their login becomes main screen and attempts to ‘load’ another. It just fails.

I have 3 kids and we play together. We tried to do it today and my eldest freaked out they lost their armor and all their inventory (using Xbox account as sign in).

Please provide remedies for this.

Having the same issue, as the second player logging on and not being able to access any of my stuff is super upsetting! Was really excited to play the new update. Has anyone found a fix?

Hopefully there is a fix soon, we are sad to lose half of our progress on a year old world

It's been a full day, can we please get an update?

For those still reading this, you can still sorta experience split-screen multi-player if you sign into a world via online connection from a separate device. You will join as a friend or via LAN, and you will have all of your stuff, which you can then put in a chest for the split-screen player to use. HOWEVER, do NOT EVER log off of a world when a guest account has items in its inventory, and don't try to collect or interact with pets. Guest accounts tend to change their “Player IDs” all the time, and when they do, everything you had on the previous iteration of the guest account will be locked in the save file forever. The only way to avoid this eventuality is to leave your items in a chest every time you are about to log off.

A bit of a bodgy work around and one crash away from losing stuff so not really worth the risk I reckon

Same issue here.

Can confirm this issue also exists on Xbox One. Did they not playtest this update at all?

Still having this same issue. Cannot log in split-screen on my own account. It keeps logging me in as (Main User)2 and spawning me at the Main User's world spawn with no inventory.

Same split screen issue here on Xbox Series X. ‘MainUser’ logs in and opens world. Second player presses start and is prompted to select account. Selecting ‘SecondUser’ just loads into the world as MainUser(2).

Confirming it does this on ps5 too

Same here on Series X.

Same series x

Bug REALMS-13024 was incorrectly marked as a duplicate of this bug. It is a different issue. It is unclear if they are related on the backend, but the behavior is different on our Xbox. The issue in REALMS-13024 prevents a second account from joining split screen on a realm at all. It throws the error and causes first player to leave the realm and being completely unable to play together. The bug here (222048) appears to be related to assigning the second player as guest (it seems on a local world) but they can still play.

Noticed then even when connected on guest account splitscreen if either player brings up the player list it hangs Thier session and have to restsrt

I am also having this bug/issues; Joining with a second account (my child’s) it just joins as my username (2) instead of their account.

I am also having this issue. It creates a 2nd profile of my fiances and its already on a other device so we get kicked.

I am also having this issue, unable to continue playing with my partner on splitscreen for a while now.

I'm also having this issue. Bedrock edition on xbox series x. Also game reverts to previous version graphics.

Due to this issue, I can’t play with my sibling. Please get this fixed ASAP.

I also play with family members split screen and was devastated to log in today and find that they were connected with a guest account instead with none of their items. We didn't even want to play anymore which is sad because we had talked all day about what we wanted to accomplish. Hoping for a fix soon..

I was excited for the update, tried it out, and was disappointed :(.

It's fixed for me!!!

We noticed on 6/17 after the update this issue occurred on both PS4 and PS5 as well. Just tested again and still seeing the issue.

New, maybe related, issue - one of my kids was playing solo in the realm when we experienced a power outage today. Now when she logs in the realm, it’s not her microsoft account character, but a new character with no items. It seems like her playstation account is overriding the microsoft account. Every other account on the playstation can log in fine when playing solo in the realm.

Tested further, second player has access to their microsoft account end chest, but they do not have their equipment or pockets inventory the exit the game with when playing solo.

Original reporter here: the hotfix 1.21.91 seems to have mostly fixed this problem!

Original/correct character data (including position, inventory, levels, and ender chest) is restored to split-screen functionality! I am on Xbox Series X. This fixed behavior is also true of preview 1.21.100.21

Adding guests intentionally still produces weird behavior. It has incorrect mapping between local guest accounts and usernames appearing in the top right corners as ‘MainUser (1)’ regardless of which guest account or in-game name. Additionally, actual names in-game seem to be “Player” and “Player(2)”, but also sometimes the correct guest account names: ‘MainUser(1)’ and ‘MainUser(2)’. Additionally, “Player” seems to still be the same PlayerID that all signed-in secondary users would get assigned during 1.21.90, which could have been used by accident by an unknowing secondary user who thought they were signed in.

Additional observation:

Sometimes, joining the world in guest accounts in certain orders causes a split-screen player to be added which is not controlled by or assigned to either active controller, forcing the user to join game again and have a useless player remaining onscreen, who can only be removed by kicking from the world players list menu. This is not entirely new to the 1.21.90 cycle.

Skins/Dressing Room are still mildly broken (all secondary users still get the middle skin as selected from maybe the first secondary user to join the world, but are often random default skins), but that is not new to the 1.21.90 cycle.

Some of this strange behavior differs between the 1.21.91 release version and the 1.21.100.21 preview.

Having the same issues since the update

Still waiting playstation hot fix for this issue thanking OP for his update

Hit fix didn't work for ps5

Still waiting on hot fix for ps5

Tested this evening, still the same problem.

I have version 1.21.92 Bedrock on Playstation PS5 and it is still having the second player join as first player (1) even though the second players Playstation username is in the top right corner. It's also interesting that Mojang keeps resolving the Playstation platform version of these bugs and links them back to this one that's for XBOX.

Issue still persists on PS5 after update

Confirmed. (Xbox X btw)

Still having issue with that, on version 1.21.92 PS5

I have the same issue on my ps5 joining a realm on split screen

My kids are having this issue as well

I can’t play splitscreen with my wife on my ps5. I usually am on my account and she is on her’s. Now she just gets logged as a guest.

Still having this issue, the game is also unplayable, lagging all the way, blocks are put down and moved back, impossible to play, split screen doesn't log in, can play as a guest only, plus while i play solo i have new graphics and shaders, when we log on split screen, we are getting old graphics and no shaders

Almost a week and fixed for Xbox but not PlayStation still an issue

I thought we had tested on an offline world last week, but this guest account issue seems to only be affecting us on Realms.

We can login to our offline worlds splitscreen and to our proper accounts.

Only when trying to join our Realm in splitscreen does the second player get dumped intoa guest account.

Split screen local works just fine but split screen in a Realm is busted on PS5 and you can only join as a guest

Our Nintendo Switch 1 recieved the 1.21.92 update today, but the problem persists. The first player connects to our Bedrock Dedicated Server (also updated to 1.21.92) and is correctly logged into their microsoft account, but when a second player is added via split screen, they’re connected as some sort of guest with a name lke first_players_name (1).

Also intersting, the second player’s “pause” screen shows 3 connections all with the first player’s name. The first player’s “pause” screen shows only 2.

I tried resetting the switch from it’s power options menu, which is a workaround for MCPE-190628, but that did not seem to help here.

This is still broken on ps5 Realms on the latest update. I play on a Realms plus world with my family and this is making it impossible to play with my family in a way that properly saves my progress. If it doesn't get resolved soon I will be downloading my Realms world and then canceling the subscription.

Patiently waiting on a fix for PS5! I am headed for surgery on the 7th and part of my healing plan is to stay busy in Minecraft. I play split screen with my partner. Please fix this!

+1 for splitscreen with own accounts in Realms not working on PS5, defaults second player to hostname(1).

Still not working, was working a few weeks ago but new update stopped it

Annoying issue preventing couch coop on realms for ps5. Please fix since it’s pretty crucial feature. Was literally working a week ago

Attempted again today (June 28) on PS4 after installing 1.21.92. Second player still signing in as a guest of first player.

Can we please get a fix, I’m paying for realms just to play with my daughter and can’t play with her at all. This is really frustrating.

This is taking way too long to resolve, I suppose a refund for the realms cost is too much to expect?

Also paying for realms to play as a family with friends and unable to. Seems annoying since while not getting a fix they are teasing the next update

How long does it take to fix it, its getting so crazy, bought realms subscription, cant even play one single minute on my world with friends, its lagging, split screen doesnt work, nothing changed…

Still not working

To clarify fixed in local saves. Still broken in realms

Still not fixed in realms, still logging in as guest. How can this not have been tested before marking as resolved?

Not resolved at all, does this means that they are going to release the fix/patch with the next update? Damn

I can’t tell what may have been fixed in 1.21.93. The original problem still persists on my Nintendo Switch conneting to my bedrock dedicated server. A player who joins via split screen is added to the game as a guest instead of their normal account/character/login.

Still an issue on ps5 with realms.

I am also having this same issue on ps5. Have been for a while.

I am still having this issue as of July 6th on ps5 with realms. Logs in as MyCharName (1) with no inventory.

Still experiencing issue on PS4 in version 1.21.93

Also experiencing this issue on both PS4 and PS5 Versions. Both accounts have PSN and Microsoft accounts properly linked. To verify the issue one of the linked Microsoft accounts used a different device and was able login and join the realm as a 3rd. So we had “User1”, “User1(1), and “User2” (User2 being the different device login). It should just be “User1” & “User2; User2 should get rejected when attempting to login from the other device. It appears that split screen user are not using their Minecraft accounts and are treated as a guest entity.

Still having this issue as of July 7th on both PS4 and PS5 versions when playing on realms.

Having this issue on the Switch as well. We tried for two hours one different fixes. Had to give up, kid had to go to bed.

Same issue here. Xbox series x. Updated mc. My wife is so haply to see the new shade lighting system and we couldnt play together. I wasn’t able to join at all.

The other day the kids had trouble amd got the guest account thing to work.

Would like to see a fix soon

Tested just now and this is still an issue.

6 more days and will be a month unable to play as a family properly

July 12th and having this issue on PS5

July 14th - issue still occurring. Hopefully will get resolved soon.

Still an issue 1.21.94

1.21.94 - Still not fixed

Still broken for PS5. It’s honestly ridiculous how long this has been an issue — we’ve been waiting months, and there’s been zero meaningful progress or updates. This bug is stopping me and my partner from being able to play together, which is the main reason we even use Minecraft. It’s incredibly frustrating that something this fundamental is still unresolved. Please prioritise this.

Also appears to still be an issue here too.

Still an issue on the switch.

Yep, still broken. Checked on PS5 again this evening, patch downloaded yesterday.

Been a month with no Minecraft since we can't play on the family realm together.

Thank you for your patience while we continuing to investigate this issue. We have rolled out some fixes for this as mentioned in the 1.21.92 and 1.21.93 hotfix changelogs, but we are still looking into the comments mentioning that the issue still exists for those playing on Realms.

Please note - it is expected that the additional split screen players may show as guests with a (1) next to the name and not their gamertag, but they should still have their player data (eg inventory).

For those affected, could you please confirm that you and the Realm owner have updated to the latest version available (currently 1.21.94).

If you could also let us know if the host and the split screen guest are signed into their accounts, and what exactly seems to be missing (eg enderchest, personal inventory, player position)

Hi. The version number is 1.21.95.1. This is still for certain a guest user, different inventory, different level and different skin. The first player that logs in gets the proper user, any that log on in split screen after gets a guest user. But the game remembers the guest user that was played the last time so you continue as the same guest if thst makes sense.

PS5

As above, first person to log in has their gamertag, and the second person is on a guest account with no inventory, and at world spawn.

Possibly related/another symptom of the bug's source: Sometimes it shows 2 guest accounts have joined the game. Attempting to interact with the mystery third player/second guest via the menu (eg to view profile, set permissions, or kick them) in these cases causes the game to freeze up and have to be force closed.

We want what we experience in offline worlds right now. I log with controller one with my account and then I go into an offline world. I take controller 2 and log on my wife. We are now split screen with our accounts and items.

I REPEAT: OFFLINE WORLD

————————————————————

if you could do that to Realm just like it was before, it would be greatly appreciated.

It is expected that the additional players on split screen show up with their own gamertag, not as a guest, as we were always able to show up as our own profiles before. And our player profiles have their own inventory and ender chest attached to them that cannot be accessed by the guest account.

The guest account slots also have their own inventory memory and ender chests separate from the official accounts we usually use.

When this bug started happening, everyone who would typically log in to their own profiles on split screen (aside from player) was instead logged in as a guest who started at spawn with zero inventory and we are unable to access the inventory of our usual character on this world, it's been this way for about a month since the happy ghast update. I've downloaded 3 hot fixes since then and none of them have improved this issue on PS5/realms.

• It looks like the reason we're are getting signed into guest accounts rather than our own accounts on Minecraft realms is because the game is not allowing the additional split screen players to connect to their Microsoft account. This used to connect automatically as long as the individual profile has been connected to its linked Microsoft account through the app when opened under their own profile.

• Sometimes the account needs to be reconnected to its Microsoft account after an update, but this used to be a simple fix in which you would just need to open minecraft under that individual profile as player 1 in order for it to refresh that accounts link to its Microsoft account, and then once you logged in as an additional split screen player later it would remember your account being linked and you could log in as your own gamer tag in any additional split screen player slot with no issues.

• This fix to reconnect a console account to its linked Microsoft account doesn't seem to work anymore. The game refuses to connect the additional players to their own linked Microsoft accounts. This is why we are getting logged in as guests instead of our our gamer tags with our own inventory.

• Please fix to allow profiles on PlayStation (realms) split screen to link to their Microsoft accounts and access our own character, like we used to always do before. 07/17/2025

To: [Mojang] Mega_Spud (Jay),

Thank you for your attention to this issue. The previous comment by Amanda C. summarizes the issues pretty well.

My family plays using a realm on our Nintendo switch and we cannot play at this time. No inventory for any players who join via split screen after the first player.

- Version is 1.21.94 on Nintendo switch
- I am the realm owner.
- playing as single player on realm has no issues.
- Local words are unaffected, only realms.
- I believe this started with 1.21.94, but maybe it started with 1.21.80. We have played a few times since June, but I am not sure we ever played split screen on our realm.
- When another player joins it shows: “P1 Game tag (1)” has joined instead of showing their Microsoft account nickname.

If the user was presented with a one-time message about their multiplayer data needs to be updated/moved/synced that would be ok with me.

The previous split-screen behavior from a few months ago would be completely fine.

I am looking forward to another hot-fix to resolve this on Nintendo switch.

Nintendo Switch
Minecraft Client 1.21.94
Bedrock Dedicated Server Version 1.21.95.1
PlayerA with Microsoft account
PlayerB with Microsoft account

Steps to reproduce/demonstrate the problem:

1. PlayerA starts Minecraft selecting the Nintendo profile linked to their Microsoft account

2. PlayerA waits on the title screen for their Microsoft account to sign in

3. PlayerA connects to the server

4. PlayerA notes that their location, inventory, character skin, and username are as expected, associated with their Microsoft account.

5. PlayerA disconnects and closes Minecraft.

6. PlayerB starts Minecraft selecting the Nintendo profile linked to their Microsoft account

7. PlayerB waits on the title screen for their Microsoft account to sign in.

8. PlayerB connects to the server.

9. PlayerB notes that their location, inventory, character skin, and username are as expected, associated with their Microsoft account.

10. PlayerA picks up a second controller and presses start to join as player 2, initiating split-screen mode

11. PlayerA selects the same Nintendo profile from step 1, linked to their Microsoft account

12. PlayerA notes that their location is world spawn - not expected

13. PlayerA notes that their player skin is not correct

14. PlayerA notes that their username is PlayerB (1) - not expected

15. PlayerA notes that their inventory is empty - not expected

16. PlayerA notes that their ender inventory is empty - not expected

For all intents and purposes, the second player to join has joined as some sort of temporary ad-hoc player, not the player associated with their Microsoft account.

1. PlayerB presses start and sees under "Players in <Worldname>": their own username (expected), and the PlayerB (1) - not expected

2. PlayerA presses start and sees under "Players in <Worldname>" and sees 3 total entries: 2 instances of PlayerB as well as PlayerB (1) - not expected

This sounds the same to me as those explaining their experience with Realms.

Please note - it is expected that the additional split screen players may show as guests with a (1) next to the name and not their gamertag, but they should still have their player data (eg inventory).

If you mean that this is a new behavior which is expected since 1.21.90 all I can say is, that seems like a strange change. Why obfuscate second player’s gamertag? If you mean that this is considered normal behavior, I can tell you it is not based on the last year and a half we’ve been playing on my BDS from Nintendo Switch in split screen mode.

Thanks for your attention on this! Hoping it can be resolved soon.

If you mean that this is considered normal behavior, I can tell you it is not based on the last year and a half we’ve been playing on my BDS from Nintendo Switch in split screen mode.

I need to correct/clarify my statement a bit. I can confirm from old server logs that before 1.21.90, when split screen was initiated from Nintendo Switch, what would actually be displayed for the split screen player was their Nintendo account name, not their Microsoft account name. But either way, the “Player1 (1)” thing started at the same time as the other problems in 1.21.90. I mention this detail just in case it helps provide any clue about what changed or where the problem is.

Same issue on PS5 and in both ps4 and ps5 version of the gane application. Worked fine until the Chase the skies update

Mojang: Can you please come with an update to how and when this is going to get a fix? I am not willing to pay for a service that does not work.

I would be curious to know if Mojang has at least been able to reproduce the problem in their environment. The last message from Jay would seem to imply they had not.

PS5 having this problem on all accounts for my realm:
Two players cannot play simultaneously without the second player being assigned a guest account.

Any danger of an update or feedback from Mojang on this issue?

Having the same issue on PS5. I can't currently play split screen with my family.

Having the same issue using PS5 accessing my Realm. Second player loads as 2nd instance of main player. No inventory. Sometimes there is a third instance already in the realm.

This is still occurring. Second account is unable to log in with their Microsoft account, and is instead joined with a guest account.

Having the same issue on PS5. My girlfriend joins me on our Realm and loads in as a guest account <My username (1)>. She used to be able to login with her PS5 username, but is no longer able to. Fortunately, she has been able to retain her position and inventory each time she joins, but it's still frustrating that she doesn't have her unique username.

Same issue on nintendo switch

Same issue on ps5, August 3rd 2025 :(

Player two joins as a random player at spawn eith no inventory or username

Still broken 1.21.100

Still having this issue on PS5, 1.21.100

Hi. I am New in this world and dont know how things worked before. One thing i noticed that in ps4 my children's cant sign in Microsoft account in minecraft. Could this be reason to them joining as quest in realm?

Tested 1.21.100 on my Nintendo Switch. Still does not allow split screen players to load the inventory or microsoft account. Please escalate this bug.

1.21.101 still broken 2 months not able to play as a family

Still broken… we payed for a realm to play as a family and then this darn chase the skies ruined it over night. Sure would be cool if this got fixed. It's starting to feel like splitscreen is going to just get phased out.

I’m about to cancel my realms subscription. I paid for this so that I could backup my kids world but they haven’t been able to play together in a month…

We’re going to cancel our subscription as well as we are no longer able to play as a family.

I just subscribed to Nintendo Switch Online and payed for a realm to be play with my children. Seems that was a waste of money as it is unusable due to this issue…

Ps5 - same issue as reported

Its annoying that stuff dosent tell anything. Are they even try to fi this. I also byet realm so my childs could play our world without me sometimes but now they cant join becouse they cant connect to Microsoft account

PS5, same issue here

Still same problem

Is this still on Mojang’s radar? Several updates later and still the same issue - Realms on PS5 is severly broken. I play a lot in realms with my partner. If I log in first, I have my inventory, location etc., my partner loging in later has the inventory / location of guest 1. While guest 1 keeps their inventory and location for the next login, if my partner logs in first (or exclusively), it’s their main accounts inventory and location, which is different from the guest account. So it’s a constant switching back and forth depending on who’s playing and who’s login in first. @Mojang, would appreciate an update on whether this is still being worked on.

Same here. Even downloaded our world on realms to local and still have this issue. Seems the problem is that the 2nd player doenst properly login to their microsoft account

Planning to request a refund of realms fee for the past 2 months. I created this so the whole family could play together and we clearly can’t do that. Some say to just use those guest accounts but we shouldn’t have to do that after all the work we put into these characters. Not to mention if they sign in alone, it’s back to their original characters and inventory.

There’s seemingly never a moment where Minecraft in multiplayer is not affected by a significant bug that prevents me and the family from playing together. It’s absurd.

PS5 v1.21.101 and the problem persists.

Like many others, the constant swapping and losing of inventory due to random guest profiles and their particular load order is very frustrating, especially when just trying have a multiplayer session with your little kids who simply don’t have the patience to understand bugs and frankly shouldn’t have to understand. Only after reading through all of this did all the inexplicable behaviour I was observing actually start to make sense.

I’ve been paying for Realms plus for about 16 months and in that time this is now the second major stretch of time (two months now so far and about four months during a prior problem) that my family is unable to properly play the game together.

When’s the fix coming out? It’s been over two months since this paid service fails to deliver its core offering. This is a failure that needs to be addressed.

Mojang/Microsoft ought to be embarrassed by the constant closing and reopening of this issue. I never cease to be amazed by the total lack of quality assurance that such big teams have behind them. I get it if you’re a small and scrappy startup that skips the automated testing in favor of the product roadmap, but cmon. You have the resources to never ship defects in your deployments, and yet Minecraft has been a major source of frustration around multiplayer for me and my family ever since we started about a year and a half ago. I can get used to never having my character skins ever persist, but this is next level.

To consolidate the reports, I found identical issues in the Realms section, each with their own votes:

• https://report.bugs.mojang.com/servicedesk/customer/portal/9/REALMS-13059

• REALMS-13039

This is a real pity. The bug started essentially at the start of most kids' summer vacations. With a week or two left depending on where you’re located, vacation is coming to a close. Not a single moment when playing was the experience without problems.

I noticed the Bedrock Dedicated Server download changed to ‘1.21.102.1’ a few days back, though there’s no indication about what may be different there from 1.21.101. I did update my BDS to that and tested this out last night. Perhaps unsurprisingly, the problem persists.

It would be great to know if Mojang has:
Reproduced the error in their environment?
Identified the defect?
Identified potential fixes?

@Mega_Spud ([Mojang] Mega_Spud (Jay)):

You were the only staff(?) to respond to this. Any update? We’ll be entering month three soon.

Really annoyed when playing now as I show up as a random person with my girlfriends gamer tag and a 1 next to it 🙄

Canceled our realm membership until this gets fixed. We had to swap to a locally hosted world. Hope this gets fixed in the future.

Same issue here. Minecraft Switch 1.21.102.x. My daughter came for a visit and we cannot play in our realm. Had a problem three months ago where she couldn’t join as a second player in split screen just before the Happy Ghast drop - finally figured out to power off the switch and it resolve it then. Now, that doesn’t work at all. Nothing appears to.

I can log in as a single player to the realm. She can log in as a single player in the realm. But if either of us joins as a second player in split screen, it apparently joins as guest. If the first player is Gamertag, the second is Gamertar (1). Under the Settings/Account, the MCID is blank for the second player.

@Michael Young That’s been my experience as well. This is not the first stretch of time where multiplayer is dead in the water for my family, and we just have to wait months for a resolution., It’s very frustrating.

It’s disheartening to learn that you’re now on 1.21.102.x and it’s still not working, because I’m on 1.21.101 and I’ve been hopeful that the next release will maybe address this problem. It seems that will not be the case when it comes to PS5.

Please fix this! My family misses playing together in the same space on our PS5.

My family is arguing because of this issue. My paid realm subscription is not very useful right now. How do we get Microsoft’s attention for this bug?

@everyone on this thread. Lets brainstorm how to get Microsoft’s attention. How do we make this 100x more visible? does anyone follow any big Minecraft influencers on YouTube or X? Maybe we can message them?

if you have not submitted a support ticket for this bug, please do so. We are not going to get attention and resolution unless we make some noise.
https://help.minecraft.net/hc/en-us/requests/new?ticket_form_id=360001225811

I submitted my report to that link and also provided a link back to this one, which contains numerous reports.

It’s ridiculous that they’re silent on the fact that paid subscribers have effectively been unable to use their realms with anyone. That’s the whole point.

they closed my support ticket here are some of the things they said:

...
Starting off, I'd like to let you know that I confirmed that the issue you reported will be fixed in a future release of Minecraft. I encourage you to keep an eye out for any updates posted to Minecraft News as well as the Release Change logs. After the fix for this issue has been released, make sure you’re using the current version to see the results.

...
Depending on which device you use to play Minecraft, the steps for canceling a Realm will change slightly. See our Cancel Realms Subscriptions articles for the one that most closely matches your situation. These include articles explaining how to cancel through a web browser if you no longer have access to the device, you created the subscription on.
...

Their last release was August 13, 2025, v1.121.101: https://feedback.minecraft.net/hc/en-us/articles/38783390143885-Minecraft-1-21-101-Bedrock

It would be nice if the release was soon. Sometimes there are some lengthy gaps.

I submitted via the link provided above and here is the response I got:

But i undertnded that this has worked older versio s?

It worked perfectly before the recent Skies update.

So instead mojang/Microsoft fi the problem they write New guides that says that in splitscreen another playwr is a guest and cannot connect to Microsoft network?

Wtf?

Following my response from the team as I posted above, I have been looking through the change logs for mentions of the issue.

https://feedback.minecraft.net/hc/en-us/articles/37810171798029-Minecraft-1-21-93-94-Bedrock

This one above mentions this bug specifically, stating that as of the beginning of July update, split screen players can access their inventory from previously (this is not true, it just maintains the guest inventory)

https://feedback.minecraft.net/hc/en-us/articles/37486954069645-Minecraft-1-21-92-Bedrock

This one above says it fixed a bug (links to this bug) where Xbox split screen players always show as guest

However, I cannot find in any change log from June onwards ANY mention of this issue being an intended feature across all (or even any) platforms. Surely, if it’s not in the change logs then it’s not an intended change!

That response from Allitan (via email support) is completely wrong. I know this because I’ve been playing local multiplayer split screen on PS5 on our Realm with four players, each with their own Microsoft account, each with their own username, inventory, and spawn points.

They were never joining the Realm as a guest or as <usernameFirst (2)> <usernameFirst (3)> <usernameFirst (4)>.

In fact, that’s the only reason we subscribe to a Realm, because local multiplayer without a Realm means that everyone would have to join as the first user on the Playstation to go in the world that was created by that user, which means sharing that account on Playstation.

Support that gaslights is arguably one of the most frustrating experiences. It’s so common in tech where the reporters often know more about the tech than the paid staff.

Here is the canned slop I got from Nik.V. His punctuation after the “now” also makes it unclear:

Now, we are aware of an error that involves split screen, is this the case? 

What does that even mean? Is he saying that thanks to me he’s now aware of an issue? Is he more like “now let’s get to the bottom of this problem for you” and he’s telling me that the Minecraft team is aware of the issue I previously referenced and he’s confirming it’s the same? Is he confirming that he’s summarized my issue correctly?

Why is communication so hard?

Maybe there is moneytlking. Splitscreen players are so minimal group, and they got no talent and time to fix this so it is easier in big picture just write “rules” again and say that in ps system it just dont work.

Its sad becouse we also make realm becouse i dont have everytime time to play with my children's but now i have to join to game and split that screen becouse we are forced to play local. But i noticed that my children's cant connect to MS attall

I have the Switch and Ps5 and it worked on both. I also assume it was working on Xbox, just saying.

yeah being laughed at us is really pissing off us all

I still pay for the realm but TO BE CLEAR,

THIS PROBLEM MADE ME STOP PLAYING.

I hope they fix this shit soon cause I really embrace the fact that NHL26 is out and I’ll be on my way when GTA VI is out.

It seems the support line via email is very determined to lead with bureaucratic and rigid absurdity instead of simply reading through this thread. In other words, they want us to repeat everything from this report so they can then review the problem. It’s very typical of the kind of support you get from companies that get too big. It’s just this Kafkaesque corporate non-response that serves only to alienate and frustrate, not actually resolve a problem. I suppose the best we can do is keep this thread active until someone decides the problem can no longer be ignored.

Its weird that when Notch opereded game alone, he made fixex must faster and answered to players pretty Fast. Well now there is Microsoft so…

Add my household to the “no longer playing Minecraft because of this bug” list.

Has been three months since we could play on our realm. We moved from offline to a realm because I have the ability to download the world on my PC and use a trim tool to manage the world size and have a permanent world to explore (otherwise the world file eventually gets big enough to have corruption).

Will be cancelling the realm and waiting for a fix, if it ever happens.

How is this issue not resolved yet? It occurred due to an update months ago prior to us moving. We have moved and settled in and still can’t play our characters on our Realm with split screen.

I’ve still got my fingers crossed that it’s been fixed in the next drop.
Though I can’t help but feel that the silence here says a lot.
If the ability for split screen players to log in was irreversibly removed either on purpose or accident, it probably makes more sense to leave a bug open and let people lose hope or forget than to announce the situation loudly.
Maybe that’s overly cynical or bleak but I just don’t understand the silence.

I have finally cancelled my membership.

I have been playing since the browser days and I really hope to get back to it soon, but until this bug is fixed I’m done!

Like amorelli above, I’m most bothered by the silence on the situation and the denial.

I wonder if today’s game drop, Coper Age (1.21.110), will fix this issue.

After nearly four months it’s pretty clear I’m probably going to have to cancel my realms plus membership if this doesn’t get fixed soon. I’ll just self-host for a fraction of the cost.

Nope copper age still doesn't fix this