Dane MacMillan
Assigned
Reported
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I wonder if today’s game drop, Coper Age (1.21.110), will fix this issue.
After nearly four months it’s pretty clear I’m probably going to have to cancel my realms plus membership if this doesn’t get fixed soon. I’ll just self-host for a fraction of the cost.
It seems the support line via email is very determined to lead with bureaucratic and rigid absurdity instead of simply reading through this thread. In other words, they want us to repeat everything from this report so they can then review the problem. It’s very typical of the kind of support you get from companies that get too big. It’s just this Kafkaesque corporate non-response that serves only to alienate and frustrate, not actually resolve a problem. I suppose the best we can do is keep this thread active until someone decides the problem can no longer be ignored.
Nik.V (Minecraft Help) Sep 6, 2025, 9:32 AM PDT Hello Dane,
Minecraft Support, |
Here is the canned slop I got from Nik.V. His punctuation after the “now” also makes it unclear:
Now, we are aware of an error that involves split screen, is this the case?
What does that even mean? Is he saying that thanks to me he’s now aware of an issue? Is he more like “now let’s get to the bottom of this problem for you” and he’s telling me that the Minecraft team is aware of the issue I previously referenced and he’s confirming it’s the same? Is he confirming that he’s summarized my issue correctly?
Why is communication so hard?
That response from Allitan (via email support) is completely wrong. I know this because I’ve been playing local multiplayer split screen on PS5 on our Realm with four players, each with their own Microsoft account, each with their own username, inventory, and spawn points.
They were never joining the Realm as a guest or as <usernameFirst (2)> <usernameFirst (3)> <usernameFirst (4)>.
In fact, that’s the only reason we subscribe to a Realm, because local multiplayer without a Realm means that everyone would have to join as the first user on the Playstation to go in the world that was created by that user, which means sharing that account on Playstation.
Support that gaslights is arguably one of the most frustrating experiences. It’s so common in tech where the reporters often know more about the tech than the paid staff.
Their last release was August 13, 2025, v1.121.101: https://feedback.minecraft.net/hc/en-us/articles/38783390143885-Minecraft-1-21-101-Bedrock
It would be nice if the release was soon. Sometimes there are some lengthy gaps.
I submitted my report to that link and also provided a link back to this one, which contains numerous reports.
It’s ridiculous that they’re silent on the fact that paid subscribers have effectively been unable to use their realms with anyone. That’s the whole point.
@Michael Young That’s been my experience as well. This is not the first stretch of time where multiplayer is dead in the water for my family, and we just have to wait months for a resolution., It’s very frustrating.
It’s disheartening to learn that you’re now on 1.21.102.x and it’s still not working, because I’m on 1.21.101 and I’ve been hopeful that the next release will maybe address this problem. It seems that will not be the case when it comes to PS5.
@Mega_Spud ([Mojang] Mega_Spud (Jay)):
You were the only staff(?) to respond to this. Any update? We’ll be entering month three soon.
This is a real pity. The bug started essentially at the start of most kids' summer vacations. With a week or two left depending on where you’re located, vacation is coming to a close. Not a single moment when playing was the experience without problems.
To consolidate the reports, I found identical issues in the Realms section, each with their own votes:
This is identical to a large issue report here:
https://report.bugs.mojang.com/servicedesk/customer/portal/6/MCPE-222048
This is exactly what is described here:
PS5 v1.21.101 and the problem persists.
Like many others, the constant swapping and losing of inventory due to random guest profiles and their particular load order is very frustrating, especially when just trying have a multiplayer session with your little kids who simply don’t have the patience to understand bugs and frankly shouldn’t have to understand. Only after reading through all of this did all the inexplicable behaviour I was observing actually start to make sense.
I’ve been paying for Realms plus for about 16 months and in that time this is now the second major stretch of time (two months now so far and about four months during a prior problem) that my family is unable to properly play the game together.
When’s the fix coming out? It’s been over two months since this paid service fails to deliver its core offering. This is a failure that needs to be addressed.
Mojang/Microsoft ought to be embarrassed by the constant closing and reopening of this issue. I never cease to be amazed by the total lack of quality assurance that such big teams have behind them. I get it if you’re a small and scrappy startup that skips the automated testing in favor of the product roadmap, but cmon. You have the resources to never ship defects in your deployments, and yet Minecraft has been a major source of frustration around multiplayer for me and my family ever since we started about a year and a half ago. I can get used to never having my character skins ever persist, but this is next level.
There’s seemingly never a moment where Minecraft in multiplayer is not affected by a significant bug that prevents me and the family from playing together. It’s absurd.
I don’t see any mention of this bug fixed, so unlikely to be fixed with this release:
https://feedback.minecraft.net/hc/en-us/articles/39932063411213-Minecraft-Bedrock-Edition-1-21-111-The-Copper-Age