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MCPE-235425

Local skin PNG cannot be imported on Realme C30 (Android 11) even with correct size and format

Hello Mojang team,

I would like to report a bug related to importing local skins on Minecraft Bedrock (Android).

On my device, I cannot import any local skin PNG files. Minecraft always shows an error telling me to use PNG with sizes 64×64, 64×32, or 128×128, even though my files already meet all these requirements.

Details: – Device: Realme C30 (RAM 3 GB)

– Android version: 11

– Minecraft version: (1.21.132)

– Skin format: PNG

– Skin size tested: 64×64 (also tried 128×128)

Important notes: – The same skin works normally on my friend’s phone.

– Marketplace and internet connection are working fine.

– App permissions (storage/media) are enabled.

– I already tried clearing cache, restarting, logging out/in Microsoft account, and reinstalling Minecraft.

– I also tried exporting skins using Skinseed and Blockbench, but the issue persists.

Expected result: The local skin should import successfully.

Actual result: Minecraft always rejects the skin and shows the PNG/size requirement message, even when all requirements are already met.

This seems to be related to Realme C30 / Android 11 file access or a Bedrock compatibility issue.

Thank you for your time. I hope this can be fixed in a future update.

Linked issues

Comments 1

We're tracking this issue at MCPE-231262, so I will resolve and link this report as a duplicate.

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Varo

(Unassigned)

Unconfirmed

Android

Android 11

1.21.132 Hotfix

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