mojira.dev
MCPE-25860

Realms Creation Bug Forces Multiple Payments

I tried making a Realms server from inside the MCPE app. I've done it before, and usually have no problems with it. I'm on an iPhone 6 running MCPE v1.1.5 if that helps. When I made the server purchase, it brought me to the user adding screen like usual. I started adding the 20ish people that I had set aside to join my server, and once I got about half way through making the member list, the app glitched. The Xbox "Add User" screen spazzed out a bit and brought me back to the member list page, and every button was grayed out.

In addition, it listed the players that used to be in my OLD Realm, not the ones I was currently trying to add. I couldn't tap any of the on screen buttons. When I tried scrolling through the member list, the app started launching the world. I didn't click "Play", or any other option - it just started loading.

Immediately it refused to finish loading, saying that I hadn't renewed my server, even though I did. The app then crashed, and when I loaded it back up, the server I purchased was nowhere to be seen. The world menu only showed the old server I used to run, grayed out because it expired last month.

I tried regenerating a new Realm, unknowingly making a second server purchase. Again, when I got half way through adding users, the app glitched out for a second time and the whole process repeated. Now I had 2 servers purchased, neither of which I could see nor access.

I figured it would be quickest to reach out to Apple to report my problem directly and get the servers refunded. Fortunately there were no issues getting the refund of $18 USD. However, I'm hesitant to try making a Realm for a 3rd time. Considering how I was able to replicate this bug simply by repurchasing a server, its probably a bug with the game and not something I'm doing on my end. I unfortunately don't have any screenshots of the problem, as I didn't think of taking any at the time. I understand it would've been more helpful, but hopefully it can be replicated on your end. Thanks for your time.

Comments 4

Thank you for your report!

Crashes such as these are now logged automatically, so will be investigated further by the development team internally.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki

Thank you for your report!

Crashes such as these are now logged automatically, so will be investigated further by the development team internally.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki

Thank you for your report!

Crashes such as these are now logged automatically, so will be investigated further by the development team internally.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki

Thank you for your report!

Crashes such as these are now logged automatically, so will be investigated further by the development team internally.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki

ThunderBow98

(Unassigned)

Unconfirmed

Phone - iOS - iPhone 6

iOS 10.3.2

1.1.5.0

Retrieved