Both of my children turned on their tablets today expecting to find their hard earned coins, skins and templates. Instead they were crushed to find everything is locked. They worked so hard to earn the money for those coins and purchased templates. How do we get these unlocked???? Or what compensation are you going to give??
Comments 5
Thank you for making the correction. My kids know more about this stuff than I do, sometimes. I will keep checking back for a fix to the situation.
Do they play Minecraft on a IOS device (Apple Ipad)? As we have a open thread for this issue on Apple devices.
Cleaning up old tickets: This ticket has not been updated recently (~1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines.
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The MC project is for issues with Minecraft (Java Edition). I've moved this to MCPE; please make sure that the version number and device are correct.
If I recall correctly, there is currently a bug with MCPE that temporarily resets purchases, which is being fixed; however, I only deal with Java Edition so I don't know much about it. Please wait for someone more familiar with it to help you.