The realm we have spent ages making and exploring will not save since beginning of March. The realm keeps loading from the same spot and will not save anything we build. The realm is visable on the load screen on Xbox one. We lose everything every time we leave the realm. I option screen. have contacted Microsoft who have gone through everything they can do to help. This looks like a server issue since the last update when backup world appeared on the realm. I have noticed the backup data on the realm data is always the same save spot never changes. This is all the information I can give but if the developers read and let me know if anything they need I will always help. Please anyone else have this issue please comment as this will help the developers fix the issues.
Please can someone help us.
Comments 5
Sorry for the ongoing issue you are experiencing here. I think it would be best to contact Mojang Customer Support directly. Please fill out the contact form there and include your gamertag and realm name, and they should be able to look at the issue more closely.
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📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki
Thank you for the advise. I have emailed them now but this was my first port of call when the issue happened. They advised me to post on here.
Cleaning up old tickets: This ticket has not been updated recently (~1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines.
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Please someone help.