When Playing windows 10 to Xbox on Minecraft bedrock edition, windows 10 cannot interact with anything. They can only pick up items and xp. They cannot hurt, but they can be hurt, they can be seen.
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Cleaning up old tickets: This ticket has not been updated recently (~1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines.
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'Ello.
Have you tried upgrading their rank? Once they're playing, have the world host change their status from "visitor" to, say "operator". This should fix the issue.
Note: their rank may actually be "custom". If so, try customizing their custom rank.