[MCPE-39877] White screen with bedrock edition; minecraft logo does not appear

I applied the 11-DEC-2018 Minecraft version from google play. Launching the application goes to a white screen and remains there. The minecraft logo goes not appear.

I wiped and restored the OS and clean installed MCPE. Also wiped any texture packs from /sdcard/games/com.mojang. Same result.

A screenshot is pointless; it's a white screen. It does not splash the logo. Occurs when wifi is running or in airplane mode. Hardsare is compatible, amd the app was functional until the update occurred.

I am uncertain how to assist troubleshooting this on android. Tell me what you need performed and I'll attempt it.

Linked issues

relates to 1

MCPE-42506 White Screen Resolved

Attachments

alogcat.2019-01-01-15-51-11-0500.txt

alogcat.2019-01-01-18-15-11-0500.txt

Log_2019-01-02_21-13-13.txt

Log_2019-01-10_18-15-19.txt

logcat-20190109.txt

Comments 20

Ed Donegan 2018-12-19T02:43:46Z

update: launched and waited a while (5+ minutes) the screen started flashing black/white. I tapped the screen and heard clicking. i pressed the android back button and the screen cleared, and i was then prompted for my microsoft id and password. after supplying that info, it went back to rhe flaahing black/white screen. i can hear the clicking when I tap the screen. video is just white/black flashing.

i checked the cpuinfo on the nexus 7 and it shows support for Neon.

Ed Donegan 2018-12-21T00:05:08Z

Nexus 7 2012 edition has an NVidia tegra 3 renderer, supporting OpenGL ES 2.0, but not OpenGL 3.0 or higher.

Ed Donegan 2018-12-26T02:28:15Z

i first encountered this with the beta released on 7-Nov-2018. the beta released 15-Nov-2018 also had the same problem.

[Mojang] Mega_Spud (Jay) 2018-12-27T13:50:28Z

We were not able to reproduce the issue using the device that you have mentioned.

Have you tried a full reinstall of the game?

Backup any data you don't want to lose, then try the following:

Backup your MinecraftWorlds folder (if you want to save your worlds) (Device storage > games > com.mojang > minecraftWorlds)
Uninstall Minecraft
Delete the com.mojang folder (Device storage > games > com.mojang)
Reinstall Minecraft
Run Minecraft and if it works restore your MinecraftWorlds folder

Sometimes a clean install of the game will help with these kind of issues.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

Timothy Rundle 2018-12-27T14:27:53Z

I am having the same issue on the same device. I have already attempted the steps above and they did not resolve the issue.

I am not sure if it is relevant, but I am using a custom rom from Android Filehost (aosp_grouper-7.1.2-ota-eng-20170707).

Also I am installing via the Amazon App store as that is where I originally purchased the app.

10 more comments

Ed Donegan 2018-12-27T18:34:10Z

I have tried the uninstall/reinstall. I have also tried the beta (same result).

I have also tried a downgrade with a full wipe to the custom ROM to August 2018 (same result).

I have also played around with developer options around hardware GPU acceleration and MSAA4, also with no change in result.

is there a way to increase logging while the app starts? Or, how about a way to lock in the resolution? the most frustrating part about this is that it is working behind the scenes, but you cannot see it displayed!

alternately, is there an apk from before the 11-DEC-2018 release that i can use as a reference (as it worked prior to the current release)?

Ed Donegan 2018-12-28T02:29:06Z

I took the nexus 7 {2012} back to the last stock OS of 5.1.1. I then installed the minecraft beta. I get the exact same result as the ASOP 7.1.2; white screen at boot, no splash page.

From this test I believe that whatever is causing the problem is not OS related.

is there a program that would test hardware compatibility?

Ed Donegan 2018-12-28T16:23:08Z

I have access to a Nexus 7 [2013 model] and MCPE works on that device.

the Nexus 7 [2012] does not. The display differences between the two tablets regarding resolution:
nexus 7 2013 @ 1920x1200
nexus 7 2012 @ 1200x800

could this be a resolution disparity between the game and the device?

Ed Donegan 2018-12-29T01:55:33Z

Nexus 7 2012 specs

Model: Asus Nexus 7
Android version: 7.1.2 - N_MR1
API level: 25
Drawable density: tvdpi
Layout size: large
Screen (dpi): 213
Width (px): 1280
Height (px): 800
Usable width (px): 1280
Usable height (px): 736
Width (dp): 961
Height (dp): 601
Smallest dp: 600
Orientation: Landscape
Orientation degree: 90°
Diagonal Size(inches): 6.9
X dpi: 213.0
Y dpi: 213.0
Touchscreen: Finger
Refresh rate (fps): 60.0

Ed Donegan 2018-12-29T03:24:18Z

i found a nifty app called 'screen shift' that allowed me to change my resolution to 1920x1080. long story short, it still shows an all white screen even at nexus7 2013 resolution. :/ was worth a try.

Han Nia 2018-12-30T18:35:41Z

I have the exact same issue on the same tablet - Asus Nexus 7 2012.

1.7 worked but 1.8 does not. I've flattened the tablet twice and tried installing two different non-stock 7.1.2 OS's then installing the game again, but same issue..

Is there anyway to get a kosher version of the 1.7 apk until Mojang fix the issue (if they even bother as it seems it is a very niche problem we have)?

Ed Donegan 2019-01-01T20:57:31Z

ran alogcat while launching MC

attached the output

[media]

Justice 2019-01-01T21:29:54Z

This is common. This happens when you have multiple worlds that are large, when you have large or lots of resource/behavior packs. That is Minecraft doing it's best to load them all.

Ed Donegan 2019-01-01T23:49:04Z

this is a fresh install onto a reflashed tablet. no worlds, no additional resource packs. (because I cannot see anything on the all white screen)

attaching another logcat. this time i reset the video to default, and i trimmed out some of the info messages

[media]

Raphael Doczekal 2019-01-02T01:32:22Z

I have the same issue on my Asus tf701t. It uses the Nvidia tegra 4, but apparently it also doesn't support opengl es 3.0, if this has something to do with the problem.

The screen is only white but the game itself seems to be running since I can hear the buttons when tapping randomly on the screen.

I am using a custom ROM on Android 7.1.2, but I did install Minecraft on the stock android (4.4) after a full system wipe and had the same effect.

The latest Minecraft version I can confirm to be working is the 1.8.0.8 beta, but everything I had installed after that, including the current release, does not render. Unfortunately I can't tell the exact version the issue appeared first though.

Ed Donegan 2019-01-03T02:27:49Z

using logcay extreme, i launched the game again and was able to trace the pid (31118). this gave me a very consolidated list of related tasks minus the chatter

[media]

interesting reference to LOLLIPOP on line 137 (am on 7.1.2 nouget).

when i stopped loggong the app was still running, but cannot see anything but white screen.

Ed Donegan 2019-01-09T01:38:29Z

another attempt at debugging this, but from a terminal and interfacing directly with logcat

[media]

two interesting things pop out (or mean nothing):

Minecraft: Native app engine_term_display

and

AndroidCll-SettingsSync: Could not get or parse settings

Ed Donegan 2019-01-10T23:38:42Z

I updated to the 1.9.0.5 beta released 10-JAN. same issue.

[media]

i rebooted, then uninsta;led and reimstalled. i set permissions on the app to have whatever it wanted. trimmed junk out of log file; gets interesting around line 317

Jonathan5733 2019-02-14T00:38:53Z

Does the game work in 1.10.0.4?

Ed Donegan 2019-02-14T01:24:47Z

loaded the update and yes, indeed it does show! mark this as resolved!