mojira.dev
MCPE-40884

Having unstalled and installed successive times to play

I try open Minecraft and the screen freezing and appears the message: "Minecraft isn't responding and I can't open or close the app, having unstalled and installed to play, after this, I can play, but my world's are not save. The settings are not save too. Every time, I reopen. The trouble happening constantly. 

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Is the game installed to the main device storage location, or an SD card? Also do you have sufficient storage space available?

Now, is on Internal storage, before was on SD card. Yes, there sufficient storage space available. I will add some screenshots. The first when I play Minecraft and the second is before.

Have you tried a full reinstall of the game?

Backup any data you don't want to lose, then try the following:

  1. Backup your MinecraftWorlds folder (if you want to save your worlds) (Device storage > games > com.mojang > minecraftWorlds)

  2. Uninstall Minecraft

  3. Delete the com.mojang folder (Device storage > games > com.mojang)

  4. Reinstall Minecraft

  5. Run Minecraft and select external storage location and allow any app permissions to save the game

  6. If it the game runs successfully you can restore your minecraftWorlds folder

Sometimes a clean install of the game will help with these kind of issues.

You might find the following links helpful:

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

I tried it too. Apparently, the Minecraft works well, now. But the settings doesn't keep when I back to play. It is happen since the last update. 

This looks similar to an issue on xbox that I have had lately. Excwpt it has to do with installation stopping at 89 or 95 percent

When I had Minecraft on my phone, as I explained, the game was installed on sd card, after, I deleted all folders and installed it again. It was orked well. 

Thanks for help me 😉

EnderMamma

(Unassigned)

Unconfirmed

Android

6.0

1.8.1

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