mojira.dev
MCPE-45182

All files gone every time it crashes

So, I've always been trying to test all the betas of the game because I think feedback is important but so far I've never encountered a bug like this, and since the last update I'm getting numerous crashes and after re-entering the game all the files are gone, texture pack, behavior packs, game music pack and most importantly my world's, and it is not like if they where corrupted or just not showing up, if I check on my device storage I just can't find the files because they're completely gone

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Thank you for your report!

Crashes such as these are logged automatically, and will be looked into further by the development team.

If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines including steps to reproduce the issue.

If your world is crashing, and you have a copy of the world available, you might like to make a copy of it available here for investigation:

  • On Windows 10 you can use the Export world feature.

  • On Android or iOS you need to use a file explorer to navigate to Device storage > games > com.mojang > minecraftWorlds

  • On Xbox or Switch the only way is to upload it to a Realm, and then download the world on Windows 10 or Android/iOS.

If the world is larger than 10MB you can upload the world to OneDrive or a similar file sharing site, and then share the link.

If you need help or support you might like to follow a link below.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

Jhordan David Bohorquez Velasquez

(Unassigned)

Unconfirmed

Android

8.1.0

1.12.0.2 Beta

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