Last update broke bedrock. Game crashed multiple times. Reinstalled twice only to find worlds, purchases, templates all gone on my phone for one account. Second account only the worlds were missing. Looking in my storage files the Minecraft/Mojang files for the game do not exist. Keep getting error messaging saying it can't verify I own the game. Installed Beta and can play but nothing I own is available and the worlds are gone.
Switched to my ipad mini 1st gen and in one account I have all my purchases and my new world, but, in my other account all worlds are missing and purchases do not restore.
As a result my phone is acting glitchy except when I uninstall the game completely which I will have to do until this is fixed. One last possibly related item: before the crashing happen I was unsuccessful in sending an invite from one account on my ipad to the second account on my phone and vice versa. Making sure both accounts were friends, open to invites, and communicating nothing happened. That was the indication something went wrong.
Please read these and retract the update until it can be fixed.
Comments 2
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Have you tried a full reinstall of the game?
Backup any data you don't want to lose, then try the following:
Backup your MinecraftWorlds folder (if you want to save your worlds) (Device storage > games > com.mojang > minecraftWorlds)
Uninstall Minecraft
Delete the com.mojang folder (Device storage > games > com.mojang)
Reinstall Minecraft
Run Minecraft and if it works restore your MinecraftWorlds folder
Sometimes a clean install of the game will help with these kind of issues.
You might need to switch your game storage location to External in order to access your world saves in the future.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki