mojira.dev
MCPE-52698

Cannot Renew Extend/Renew Realms

Me and my friends recently bought Minecraft (Bedrock Edition) for Windows 10 so we can play some multiplayer and have fun in Realms, We both decided that one of us will use our 30-day trial and then Extend/Renew the realm by paying when that trial ends.
Even set up my payments and linked the Debit Card to my Microsoft account but when I went to buy the thing, I Couldn't.
What I expected to happen was...:
Wanted to extend/renew my month of realms.
What actually happened was...:
When my realm ran out I went to the Subscription tab to extend the realm by paying the amount but whenever I press on Extend it loads for a second but nothing happens it just says "Product Not Available for purchase"
 
Steps to Reproduce:
I've Attached the Images for these steps

Linked issues

Attachments

Comments 4

Thank you for your report! However, with issues with payment/purchases you would want to check out https://help.mojang.com/ Have a great day! 🙂

Abdul Wasay Farooqui

I think you couldn't get my point. 

My Transactions are not being declined or anything, 

Because its not giving me the option to buy 

Tuan Mohd Zahir Tuan Zakaria

I am getting same issue. Usually, after you click on renew, it will popup the Microsoft payment page, but for this case, it didn't. Instead, we got the "please try again later" error. Am having this issue since Sunday.

[Mod] Umija5895M

Thank you for your report!
We're tracking this issue in REALMS-1319, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs

Abdul Wasay Farooqui

(Unassigned)

Unconfirmed

Windows

Windows 10

1.12.1

Retrieved