Hello Everyone! I have an issue, and was hoping for some advice. (I'm playing on Bedrock, Xbox) The problem is, when entering Minecraft and selecting a specific set of worlds, (They are all copies of one-another for backups) the game will be unable to 'sync user data', I assume from the cloud. Here's the things I've done that haven't worked: Reset Xbox, Hard Reset Xbox, Factory Reset Xbox, Clear local save data, contact Microsoft support, delete unwanted worlds, reinstall Minecraft, try playing on a different xbox. One thing I do notice is that I'm able to create new worlds, and access worlds with small amounts of MBs. The worlds over 100 Mbs are unaccessable. If someone could help, I'd really appreciate it!
Linked issues
is duplicated by 8
BDS-5284
Wont let me get to my worlds and skins
Resolved
MCPE-52982
I logged into another Xbox where the cloud save did not save and the local save saved instead. I lost 2 weeks of data.
Resolved
MCPE-55774
“Failed to sync user data” every time I try to play the game.
Resolved
MCPE-56610
Game won't start.
Resolved
MCPE-67891
Minecraft. Failed to Sync User Data
Resolved
Comments 12
Hello , I Have The Same Issue That I Opened the game and says syncing user data after that shows me failed to sync user data .
My Bedrock version is 1.13.0 Just yesterday i received this problem i tried the hard reset not working tho
Hello, I also have a issue LIKE that but it is more with servers. You can check out my issue i cant remember the code but its called: Servers do not appear. Its sort of the same issue but it is as soon as i start the game it says 'fail to sync user data would you like to play the game offline?' And the options are 'try again' or 'play offline'. Yes my xbox is connected to the internet may i add. So anyway i usually press try again and when it doesn't work i just press play offline and then servers do not appear because of that.
Hello can anyone tell me why this syncing user data keeps happening its been going on for like 2 months it started happening in April 2020 any suggestions?
Lost all worlds suddenly.
Xbox one
Cloud save data will not re synch after clearing local cache
Hard reset
Uninstall and reinstall
Over a years work for 4 people gone😵
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Is this still an issue in the latest version?
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
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Is this still an issue in 1.13.0? And if so, when did the sync errors begin to happen please?