many realm owners and users cant access the realms that they have bought and they cant even copy, backup, or reset them, this seems to happen every month and needs to be addressed before new content get put in game
Comments 3
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Is this still an issue in the latest version? If so, please update the affected version, and add any new information and additional steps to help us reproduce the issue.
This ticket will automatically reopen when you reply.
Just a reminder, Realms-only issues should ideally be reported in the Minecraft Realms section of the bug tracker - however, any account specific issues or queries should be sent directly to Minecraft Customer Support, who will be able to request more information and assist you further.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Same.