Hello, my kids Minecraft app are not working on their iPads since the recent update on the 1st Nov 2019. The Mojang logo appears and then it crashes. Please help!! There doesn't appear to be any new updates. The older version worked perfectly.
Related issues
Attachments
Comments
migrated
migrated
migrated
First off, what version of the OS is it running?
On an iPad, I think it's under the "General" tab in Settings. "About Device" after that, IIRC. (I haven't had an iDevice in years)
On Android, it differs from carrier to carrier to version of Android to company of manufacture. Typically, you'll look for "About phone" or "About Device".
If the device is more than about 5 years old, there is a chance the device may not support GL (Graphics Libraries) it needs.
migrated
First off, what version of the OS is it running?
On an iPad, I think it's under the "General" tab in Settings. "About Device" after that, IIRC. (I haven't had an iDevice in years)
On Android, it differs from carrier to carrier to version of Android to company of manufacture. Typically, you'll look for "About phone" or "About Device".
If the device is more than about 5 years old, there is a chance the device may not support GL (Graphics Libraries) it needs.
migrated
Hi Ashleigh, thank you for your message. The IOS is 9.3.5. According to the recent update, Minecraft pocket edition requires 8.0 or later so should work fine. Sadly since the update, it doesn't work at all and crashes as soon as you open the app.
migrated
Hi Ashleigh, thank you for your message. The IOS is 9.3.5. According to the recent update, Minecraft pocket edition requires 8.0 or later so should work fine. Sadly since the update, it doesn't work at all and crashes as soon as you open the app.
migrated
Hm, I'm not sure how one would go about getting proof this is happening. Screen recording doesn't exist on iOS AFAIK, and even if it did, you can't get files off an iPad anyway.....
Can you update the system software, by chance?
migrated
Hm, I'm not sure how one would go about getting proof this is happening. Screen recording doesn't exist on iOS AFAIK, and even if it did, you can't get files off an iPad anyway.....
Can you update the system software, by chance?
migrated
Why would you need proof? It's plastered all over the internet that the updated version of the app is crashing.. Do the developers read these posts?
There hasn't been an update of the app since 29th October. The app was working perfectly fine up until this update.
migrated
Why would you need proof? It's plastered all over the internet that the updated version of the app is crashing.. Do the developers read these posts?
There hasn't been an update of the app since 29th October. The app was working perfectly fine up until this update.
migrated
Has there been any updates? My sons iPad is doing the same exact thing
migrated
Has there been any updates? My sons iPad is doing the same exact thing
migrated
My kids iPads did the same things. My son has now lost all his worlds because I tried to remove entirely and reload. He still can’t get in. Has every possible update, but the app crashes in seconds. Especially when hitting sign in with Microsoft account.
migrated
My kids iPads did the same things. My son has now lost all his worlds because I tried to remove entirely and reload. He still can’t get in. Has every possible update, but the app crashes in seconds. Especially when hitting sign in with Microsoft account.
migrated
My son is devastated! He has spent years building stuff. Not to mention the money put into it.
migrated
My son is devastated! He has spent years building stuff. Not to mention the money put into it.
migrated
Whoa, OK, hold on.
What versions of iOS are you guys running, and on what iDevices?
migrated
Whoa, OK, hold on.
What versions of iOS are you guys running, and on what iDevices?
migrated
My son is using his Apple iPad and iOS version 10.3.3
migrated
My son is using his Apple iPad and iOS version 10.3.3
migrated
migrated
[Mod] Celesian
Thank you for your report!
We're already tracking this issue at MCPE-54465, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki
[Mod] Celesian
Thank you for your report!
We're already tracking this issue at MCPE-54465, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki