Minecraft doesn't work on iOS after update to 1.13.0

Can confirm this is happening on my ipad 4 with iOS 10.3.3

Can confirm this is happening on my ipad 4 with iOS 10.3.3

Can Confirm this is happening on my iPad 5th Generation with IOS 13.1.3 and also on iPad Air 2 with IOS 13.2.  On the iPad 5th Generation I verified that Minecraft worked and then upgraded to Minecraft 1.13 and it is no longer working.  I also see the MoJang logo and then it just crashes.

Can Confirm this is happening on my iPad 5th Generation with IOS 13.1.3 and also on iPad Air 2 with IOS 13.2.  On the iPad 5th Generation I verified that Minecraft worked and then upgraded to Minecraft 1.13 and it is no longer working.  I also see the MoJang logo and then it just crashes.

Same, iPhone 5 with iOS 10 crashes too

Same on kindle fire. But it happens shortly after I get into the world. 

Same on kindle fire. But it happens shortly after I get into the world. 

I even deleted the game and reinstalled and nothing happens. Now my poor worlds are lost.

I even deleted the game and reinstalled and nothing happens. Now my poor worlds are lost.

I get the Mojang logo then a white screen and then crashes. 
iPhone 5C model MF152J/A

iOS 10.3.3

I get the Mojang logo then a white screen and then crashes. 
iPhone 5C model MF152J/A

iOS 10.3.3

Also happening to me after updating to 1.13 on my iPad3. I had opened Minecraft 1.12 and was notified of the update when I opened my Realm, so I said yes to the prompt to check for updates. The app switched over to the App Store, I clicked Update on the Minecraft app, and waited while it installed the update. But ever since then, I get exactly the behavior described in this ticket. Mojang screen, empty white screen, then crash out to iPad home screen. The app is still running in the background, but when I switch to it the screen is still white and then it kicks me back to the home screen. I’ve tried restarting iPad and even did a hard reset. Behavior is identical in all cases. RIP Minecraft.

Also happening to me after updating to 1.13 on my iPad3. I had opened Minecraft 1.12 and was notified of the update when I opened my Realm, so I said yes to the prompt to check for updates. The app switched over to the App Store, I clicked Update on the Minecraft app, and waited while it installed the update. But ever since then, I get exactly the behavior described in this ticket. Mojang screen, empty white screen, then crash out to iPad home screen. The app is still running in the background, but when I switch to it the screen is still white and then it kicks me back to the home screen. I’ve tried restarting iPad and even did a hard reset. Behavior is identical in all cases. RIP Minecraft.

I have the same issue with two iPads running IOS 9.3.5

I have the same issue with two iPads running IOS 9.3.5

Same issue here Mojang screen comes up and then crashes, iPad running on 10.3.4

Same issue here Mojang screen comes up and then crashes, iPad running on 10.3.4

iPad running on 9.3.5 same problem

iPad running on 9.3.5 same problem

same problem to my iPad 9.3.5

same problem to my iPad 9.3.5

Same issue on iPad running iOS 9.3.5.

Same issue on iPad running iOS 9.3.5.

I also have the same issue with two iPads running IOS 9.3.5 after the latest update.

MOJANG logo --> then White screen --> then Ipad Home screen.

Tried "Restarting" & "Reset All Settings" and neither resolved the issue.

I also have the same issue with two iPads running IOS 9.3.5 after the latest update.

MOJANG logo --> then White screen --> then Ipad Home screen.

Tried "Restarting" & "Reset All Settings" and neither resolved the issue.

Me too. Running iOS 9.3.5

Me too. Running iOS 9.3.5

Same issue on older iPad - MC706B/A (3rd Gen. 32GB).

Same issue on older iPad - MC706B/A (3rd Gen. 32GB).

I also have on ios 10.3.3

I also have on ios 10.3.3

Same for me using iOS 9.3.5

Same for me using iOS 9.3.5

Same issue here, iOS 10.3.3

Same issue here, iOS 10.3.3

Same problem. Uploaded a .mov of what's happening. Love playing this with my daughter and her worlds are on this iPad so I don't want to re-install. Hoping for a fix. iPad Model MD512LL/A running iOS 10.3.3.  Thanks!

Same problem. Uploaded a .mov of what's happening. Love playing this with my daughter and her worlds are on this iPad so I don't want to re-install. Hoping for a fix. iPad Model MD512LL/A running iOS 10.3.3.  Thanks!

I have same issue on my iPad which has iOS 9.3.5

I have same issue on my iPad which has iOS 9.3.5

Same issue here with ipad update 10.3.4

Will this be solved soon?? Can't really explain it to my son 😞.

Same issue here with ipad update 10.3.4

Will this be solved soon?? Can't really explain it to my son 😞.

Same here, always crashes back to home screen from white screen with Mojang logo, Minecraft 1.13.0 on iPad Pro (1st gen, 12.9") running iPadOS 13.2.

Same here, always crashes back to home screen from white screen with Mojang logo, Minecraft 1.13.0 on iPad Pro (1st gen, 12.9") running iPadOS 13.2.

I have almost the exact same issue. Every time i open my creative world, it crashes

I have almost the exact same issue. Every time i open my creative world, it crashes

Same problem here on an iPad 2 (IOS 9.3.5).

i get the minecraft logo, a white screen, then it crashes. I've restarted the iPad. No joy.

Really hope this will be fixed soon.

Same problem here on an iPad 2 (IOS 9.3.5).

i get the minecraft logo, a white screen, then it crashes. I've restarted the iPad. No joy.

Really hope this will be fixed soon.

Same problem here on an iPad 3 (IOS 9.3.5)

Same problem here on an iPad 3 (IOS 9.3.5)

He de añadir que en Android pasa lo mismo, tranquilos, no estáis solos XD. Lo comento por aquí porque no se como reportar y nadie ha dicho sobre Android. 

He de añadir que en Android pasa lo mismo, tranquilos, no estáis solos XD. Lo comento por aquí porque no se como reportar y nadie ha dicho sobre Android. 

Isaac el reporte que buscas MCPE-55036

Isaac el reporte que buscas MCPE-55036

Having the same problem on my switch

Same problem with same device and OS

Same problem with same device and OS

same here.  i have five ipads, all worked without any issues with 1.12, but after updating all to 1.13, all five crash within a few minutes.  Not a specific action: it looks like a timed crash. The time it takes to crash is the same each time no matter what you do.  start a saved world, start a new world, going through menus, or just let it sit at the title menu... and it crashes within the same number of seconds.  However, the ones with more system memory last a longer time than the older ones with less...

same here.  i have five ipads, all worked without any issues with 1.12, but after updating all to 1.13, all five crash within a few minutes.  Not a specific action: it looks like a timed crash. The time it takes to crash is the same each time no matter what you do.  start a saved world, start a new world, going through menus, or just let it sit at the title menu... and it crashes within the same number of seconds.  However, the ones with more system memory last a longer time than the older ones with less...

We have the same problem since the upgrade.  We have an iPad 2 IOS 9.3.5.  When you go into the app it comes up with the Mojang logo, then goes to a white screen and quits out.  Tried rebooting and it didn't work.  My kids don't want to delete and reinstall as they will lose all the worlds they've created.

We have the same problem since the upgrade.  We have an iPad 2 IOS 9.3.5.  When you go into the app it comes up with the Mojang logo, then goes to a white screen and quits out.  Tried rebooting and it didn't work.  My kids don't want to delete and reinstall as they will lose all the worlds they've created.

I have exactly the same problem with an iPad 9.3.6. The logo flashed up then the screen goes white and quits. We have tried reinstalling but it makes no difference.

I have exactly the same problem with an iPad 9.3.6. The logo flashed up then the screen goes white and quits. We have tried reinstalling but it makes no difference.

Same problems here, like someone else we'be uninstalled and tried reinstalling and now LOST the worlds.aaaghhh there are going to be tears in this household 

Same problems here, like someone else we'be uninstalled and tried reinstalling and now LOST the worlds.aaaghhh there are going to be tears in this household 

Same Problem here.  IOS 10.3.3 and after update 1.13, will just show the Mojang logo and then crash.  Has anyone gotten any resolutions?  I have some very upset people here.

Same Problem here.  IOS 10.3.3 and after update 1.13, will just show the Mojang logo and then crash.  Has anyone gotten any resolutions?  I have some very upset people here.

I have the same exact issue.
I am using Apple IOS (iPad) version 10.3.3
and the Error occurs when attempting to launch App. The screen turns solid white and closes out after the 'Mojang' loading screen. The error began occurring immediately after the recent app update.
I have attempted to clear cache and close the app, uninstall and reinstalled the app, full restart, and no software updates are available for my iPad at this time.

Other, similar Jira reports that I found and have been following while trying to troubleshoot:
MCPE-55105 and MCPE-55082

I have the same exact issue.
I am using Apple IOS (iPad) version 10.3.3
and the Error occurs when attempting to launch App. The screen turns solid white and closes out after the 'Mojang' loading screen. The error began occurring immediately after the recent app update.
I have attempted to clear cache and close the app, uninstall and reinstalled the app, full restart, and no software updates are available for my iPad at this time.

Other, similar Jira reports that I found and have been following while trying to troubleshoot:
MCPE-55105 and MCPE-55082

I have the same issue.  Since the new update, I am unable to launch my app.  I have tried clearing cache, checked for updates, full restart of my iPad and deleted and reinstalled the app and the app will not go beyond white Mojang screen.  

I have the same issue.  Since the new update, I am unable to launch my app.  I have tried clearing cache, checked for updates, full restart of my iPad and deleted and reinstalled the app and the app will not go beyond white Mojang screen.  

 Same here on an ipad 3 software version 9.3.5, since updating MCPE to 1.13 it has not worked. Loads Majang logo, screen gies white, back to home screen 😞

 Same here on an ipad 3 software version 9.3.5, since updating MCPE to 1.13 it has not worked. Loads Majang logo, screen gies white, back to home screen 😞

  Same issue - instant crash when opening Minecraft on iPad Air 3 (2019) IOS 13.1.3

  Same issue - instant crash when opening Minecraft on iPad Air 3 (2019) IOS 13.1.3

Same issue here. iPad 4, older iOS but no problems up and until 1.12. Updated to 1.13 and I cannot start the game anymore. Logo comes up, white screen and BOOM. Please resolve, because the kids created many many worlds 😞.

Same issue here. iPad 4, older iOS but no problems up and until 1.12. Updated to 1.13 and I cannot start the game anymore. Logo comes up, white screen and BOOM. Please resolve, because the kids created many many worlds 😞.

Same thing happens on my Grandsons iPad, the IOS is 10.3.3 and as soon as the app updated the game will no longer load, the screen goes white and then disappears.

Please fix asap as my Grandson is very upset.

Same thing happens on my Grandsons iPad, the IOS is 10.3.3 and as soon as the app updated the game will no longer load, the screen goes white and then disappears.

Please fix asap as my Grandson is very upset.

Same issue. iOS 10.3.3 backed-up to macOS 10.15.

My 9-year-old doesn't understand and is very disappointed. Update soon with a fix, please.

Same issue. iOS 10.3.3 backed-up to macOS 10.15.

My 9-year-old doesn't understand and is very disappointed. Update soon with a fix, please.

Have triplets, 3 different IPads and generations, all three are out as well. Has anyone found a fix?

Have triplets, 3 different IPads and generations, all three are out as well. Has anyone found a fix?

me Issue with 1.13. Worked fine on 1.12. After update get Logo, white screen and kicked to homescreen on iPad 4 with IOS 10.3.3

me Issue with 1.13. Worked fine on 1.12. After update get Logo, white screen and kicked to homescreen on iPad 4 with IOS 10.3.3

Ok I have same problem all of you guys have but I'm still wondering why deleting the app makes you lose your world mini world doesn't do that and it's only 2 years old so yea mojang get to work on cloud saves if your gonna mess up like this every update and mind you it took a year to release and a clone of minecraft has them for free why not here on a paid app with in app purchases ohhh and the skins are broken on the new update as well ...

Ok I have same problem all of you guys have but I'm still wondering why deleting the app makes you lose your world mini world doesn't do that and it's only 2 years old so yea mojang get to work on cloud saves if your gonna mess up like this every update and mind you it took a year to release and a clone of minecraft has them for free why not here on a paid app with in app purchases ohhh and the skins are broken on the new update as well ...

Hi. Just piling on. Ours won’t load past the Mojang screen. Using iPhone 5C iOS 10.3.3. Probably a duplicate but if not, hope it helps. Thanks for your attention 👍🏽

Hi. Just piling on. Ours won’t load past the Mojang screen. Using iPhone 5C iOS 10.3.3. Probably a duplicate but if not, hope it helps. Thanks for your attention 👍🏽

I have the same issue on iOS 10.3.3 on an iPad MD511LL/A.  Very frustrating for my child when my other child has a newer iPad and it works for him.

I have the same issue on iOS 10.3.3 on an iPad MD511LL/A.  Very frustrating for my child when my other child has a newer iPad and it works for him.

Similar issue on our Ipad after upgrade to 1.13. Crying daughter not impressed.

Similar issue on our Ipad after upgrade to 1.13. Crying daughter not impressed.

Mine too.

Come on, Mojang!

Mine too.

Come on, Mojang!

I have exactly the same problem. Ipad 4th gen runnig on 10.3.3 and no matter what we did it keeps crashing. Fix it please!! 

I have exactly the same problem. Ipad 4th gen runnig on 10.3.3 and no matter what we did it keeps crashing. Fix it please!! 

Same issue here 😞

Same issue here 😞

Same issue here. What's the likelihood of a fix? 

Same issue here. What's the likelihood of a fix? 

They should make that thing where older iOS try to download an app and it downloads the last working version (i.e. 1.12.1) until they resolve the issue because there's no way to do that manually. I think there are many of us who lost our worlds trying to reinstall 1.13 and just want to be able to play again.

They should make that thing where older iOS try to download an app and it downloads the last working version (i.e. 1.12.1) until they resolve the issue because there's no way to do that manually. I think there are many of us who lost our worlds trying to reinstall 1.13 and just want to be able to play again.

hi, i am new here. just logged in because my son is super sad after the update, we reinstalled hoping that it will work, but nothing. so, how long do these fixes take usually? ... i have been following this issue since some days and nothing seems to happen. quite annoying especially as we all paid for the app....

our ipad runs on 9.3.5., the problems started with the newest update.

hi, i am new here. just logged in because my son is super sad after the update, we reinstalled hoping that it will work, but nothing. so, how long do these fixes take usually? ... i have been following this issue since some days and nothing seems to happen. quite annoying especially as we all paid for the app....

our ipad runs on 9.3.5., the problems started with the newest update.

@Edd has a nice idea. I hope a fix will be available soon for iOS players. If this goes on much longer, Mojang should consider refunding this month’s Realm subscriptions to make up for pushing an update that makes the game unplayable.

@Edd has a nice idea. I hope a fix will be available soon for iOS players. If this goes on much longer, Mojang should consider refunding this month’s Realm subscriptions to make up for pushing an update that makes the game unplayable.

I have this issue too with an iPad 2 running iOS 9.3.5

I have this issue too with an iPad 2 running iOS 9.3.5

My nephew also deleted the app trying to troubleshoot this, so add another to those counted  who have lost their worlds to this update. 

My nephew also deleted the app trying to troubleshoot this, so add another to those counted  who have lost their worlds to this update. 

Our two iPhone 4S phones, updated to iOS 9.3.6 (latest version), crash when running 1.13. We experience the same issue – Mojang logo, white screen. The crash was faster when the phones were running 8.x (I upgraded on Saturday), but it still happens. I'm not having the same issue on an iPhone 5S running iOS 12.x.

Our two iPhone 4S phones, updated to iOS 9.3.6 (latest version), crash when running 1.13. We experience the same issue – Mojang logo, white screen. The crash was faster when the phones were running 8.x (I upgraded on Saturday), but it still happens. I'm not having the same issue on an iPhone 5S running iOS 12.x.

To any that have lost their worlds. If you have a backup of the device from before the update, you might be able to get the worlds back by restoring that backup. I myself have disabled automatic backup of my device to prevent my last one being overwritten (it was from before I updated the app) and hope that I will get the worlds back once the app is fixed

To any that have lost their worlds. If you have a backup of the device from before the update, you might be able to get the worlds back by restoring that backup. I myself have disabled automatic backup of my device to prevent my last one being overwritten (it was from before I updated the app) and hope that I will get the worlds back once the app is fixed

Same issue here: Mojang logo, white screen, then crashes out to home.  Started on an iPad (iOS 9.3.5, Model MC989LL/A) over the summer (which would have been prior to v1.13, no?), but not a huge issue - we just focused on the iPhone.  Well, now the iPhone is exhibiting the same problem (iOS 10.3.3, Model MGF02LL/A).  Not 100% sure what prompted this.  One day it was working fine, and the next, not.  Tried rebooting, resetting, reinstalling.  Nothing works.  

Same issue here: Mojang logo, white screen, then crashes out to home.  Started on an iPad (iOS 9.3.5, Model MC989LL/A) over the summer (which would have been prior to v1.13, no?), but not a huge issue - we just focused on the iPhone.  Well, now the iPhone is exhibiting the same problem (iOS 10.3.3, Model MGF02LL/A).  Not 100% sure what prompted this.  One day it was working fine, and the next, not.  Tried rebooting, resetting, reinstalling.  Nothing works.  

I have exactly the same issue since 1.13. What is happening to fix this as I have a very upset 8 year old.

I have exactly the same issue since 1.13. What is happening to fix this as I have a very upset 8 year old.

Same issue here with Minecraft not working on IOS after latest update.  Is anyone working on this?

Same issue here with Minecraft not working on IOS after latest update.  Is anyone working on this?

Exactly the same issue here with both our older iPads. Loads up Mojang screen, flicks to blank white screen, hangs for a few seconds then kicks you back to home screen. Have a VERY upset 7 year old on my hands. Location: West Midlands, United Kingdom 

Exactly the same issue here with both our older iPads. Loads up Mojang screen, flicks to blank white screen, hangs for a few seconds then kicks you back to home screen. Have a VERY upset 7 year old on my hands. Location: West Midlands, United Kingdom 

Same issue after upgrade. IOS 9.3.6 on IPad 3. Problem persists also after reset of all settings on IPad, reinstall of app, etc. 

After complete reset of iPad and restore of previous backup with app version back to 1.12 all works as before.

Same issue after upgrade. IOS 9.3.6 on IPad 3. Problem persists also after reset of all settings on IPad, reinstall of app, etc. 

After complete reset of iPad and restore of previous backup with app version back to 1.12 all works as before.

@Olov How do you go back to 1.12 with resettinh the ipad? That would be perfect for my son!

@Olov How do you go back to 1.12 with resettinh the ipad? That would be perfect for my son!

Same issue here. Could you (read: Mojang) please comment on the progress on this? Would be nice to know when we can expect this game to be back up and running again?

Would it be possible to download version 1.12 instead? You should make a rollback of the latest release, until you find the root cause for this issue

Same issue here. Could you (read: Mojang) please comment on the progress on this? Would be nice to know when we can expect this game to be back up and running again?

Would it be possible to download version 1.12 instead? You should make a rollback of the latest release, until you find the root cause for this issue

Same issue with our older iPad.  New update does not work and 

after white screen, shuts down.  If the new update was not going to work 

with old iOS then they should have blocked the update .

Same issue with our older iPad.  New update does not work and 

after white screen, shuts down.  If the new update was not going to work 

with old iOS then they should have blocked the update .

I have a iPad 4 and it alway worked perfectly for me and my two sisters. But since the 1.13 update its kicking me out the app on the withe screen.

I have 2 upset sisters now🙁

I have a iPad 4 and it alway worked perfectly for me and my two sisters. But since the 1.13 update its kicking me out the app on the withe screen.

I have 2 upset sisters now🙁

Same issue here. My iPad model number is md514b (4th gen retina) on iOS 10.3.3. iPad has 8 GB spare capacity.  Both my sons are very frustrated.

Same issue here. My iPad model number is md514b (4th gen retina) on iOS 10.3.3. iPad has 8 GB spare capacity.  Both my sons are very frustrated.

@Jubelien: Here's a guide how to restore from an iCloud backup: https://support.apple.com/en-gb/guide/icloud/mm7e756df7fd/icloud

@Jubelien: Here's a guide how to restore from an iCloud backup: https://support.apple.com/en-gb/guide/icloud/mm7e756df7fd/icloud

But that only works if you have an old backup prior to this update 🙂

But that only works if you have an old backup prior to this update 🙂

The last update runs fine on my iphone 5g running 10.3.4 iOS but when i updated it crashed on start up, I hope they fix this as soon as possible😊

The last update runs fine on my iphone 5g running 10.3.4 iOS but when i updated it crashed on start up, I hope they fix this as soon as possible😊

Just to add to the commotion... Having the same "logo then white screen then back to ipad screen" on my iPad 4th Gen running 10.3.3.

It worked fine until I did the 1.13 update, now nothing. Out of paranoia, I did pull the minecraftWorlds folder out of com.mojang  on the iPad... Just in case something crazy occurs and I need to start playing my worlds on a different device. But I'd really like it running on this one.

Just to add to the commotion... Having the same "logo then white screen then back to ipad screen" on my iPad 4th Gen running 10.3.3.

It worked fine until I did the 1.13 update, now nothing. Out of paranoia, I did pull the minecraftWorlds folder out of com.mojang  on the iPad... Just in case something crazy occurs and I need to start playing my worlds on a different device. But I'd really like it running on this one.

Ipad ios 10.3.3 after update on startup shows mojang logo and then it goes blank for like 5 to 10 secs and goes back to home screen. it was working perfect before. please fix soon. my kid cant play and is really really sad. she tries every day and cries.

Ipad ios 10.3.3 after update on startup shows mojang logo and then it goes blank for like 5 to 10 secs and goes back to home screen. it was working perfect before. please fix soon. my kid cant play and is really really sad. she tries every day and cries.

Same issue with crashing. Agree with other users suggesting you release a previous version for download until the bug is fixed with the new update. Just paid for the game last week and have not been able to even use it yet. Any updates Mojang?

Same issue with crashing. Agree with other users suggesting you release a previous version for download until the bug is fixed with the new update. Just paid for the game last week and have not been able to even use it yet. Any updates Mojang?

Do we eve know if they’re working on it ? Is there a time scale? I have a small autistic boy here who is losing the will!!!

Do we eve know if they’re working on it ? Is there a time scale? I have a small autistic boy here who is losing the will!!!

If you still have an iCloud backup you can use. I was able to downgrade the APP by doing a reset of the phone and then restoring from the last backup. Just make sure you use a backup from before you updated the APP.

If you still have an iCloud backup you can use. I was able to downgrade the APP by doing a reset of the phone and then restoring from the last backup. Just make sure you use a backup from before you updated the APP.

I have same problem with my iOS 10.3.4 - Minecraft will not launch past the Mojang screen. I see posts here that are a week old but not finding any solutions. Any idea when we can get a solution to work?

I have same problem with my iOS 10.3.4 - Minecraft will not launch past the Mojang screen. I see posts here that are a week old but not finding any solutions. Any idea when we can get a solution to work?

What is happening Mojang, the forums are full of this bug and there are a lot of paid customers out there getting very upset. This needs resolution ASAP. If there is no meaningfull update in the next 24 hours then I will escalate this to the senior management team.

What is happening Mojang, the forums are full of this bug and there are a lot of paid customers out there getting very upset. This needs resolution ASAP. If there is no meaningfull update in the next 24 hours then I will escalate this to the senior management team.

Would be nice with an update - afterall they handle all the (now) 25 duplicates, so they MUST be aware... So hard for us with little kids, crying every day when it still doesn't work... The restore function is a good tip, though...

But please, Mojang, just respond already!

Would be nice with an update - afterall they handle all the (now) 25 duplicates, so they MUST be aware... So hard for us with little kids, crying every day when it still doesn't work... The restore function is a good tip, though...

But please, Mojang, just respond already!

I've got an idea. Everyone who is watching this ticket/reading this comment, head over to the app store and leave a 1 STAR REVIEW for releasing an app that doesn't work and ignoring the community for so long. That will get their attention. Keep'm coming. Come on Mojang, you can't even at least TELL us you're working on it?! This update is causing a lot of problems with my 2 kids that love playing your game together. The sharing my phone (which I need often) isn't going well. There's a lot of fussing. @Edd had a great idea, push an update that is essentially the last release. They can do without Foxes for now! 

I've got an idea. Everyone who is watching this ticket/reading this comment, head over to the app store and leave a 1 STAR REVIEW for releasing an app that doesn't work and ignoring the community for so long. That will get their attention. Keep'm coming. Come on Mojang, you can't even at least TELL us you're working on it?! This update is causing a lot of problems with my 2 kids that love playing your game together. The sharing my phone (which I need often) isn't going well. There's a lot of fussing. @Edd had a great idea, push an update that is essentially the last release. They can do without Foxes for now! 

Same bug. Ipad 4

Same bug. Ipad 4

So many having same issue, tech review site with comments here:
https://www.product-reviews.net/down/minecraft-pe-app-problems/

Thank you Mojang for tracking, we’ll continue to be patient for an update. I recall this same thing happening a couple years back when the update with the “wither” was added and a week later Mojang fixed everything.

So many having same issue, tech review site with comments here:
https://www.product-reviews.net/down/minecraft-pe-app-problems/

Thank you Mojang for tracking, we’ll continue to be patient for an update. I recall this same thing happening a couple years back when the update with the “wither” was added and a week later Mojang fixed everything.

Same bug on iPad iOS 10.3.3 (for  a couple of weeks now)

I was just about to post the same like as above - over 1,653 comments about this issue!!! but not a single reply from Mojang? That's just a bit frustrating. 

And for every 1 that comments/reports there's 10 that don't. This is not a small problem:

Just for clarity: 

• Latest iOS version of MCPE installed.

• iOS 10.3.3

• Tap to start, Mojang logo appears

• White screen hang - can sit there for over 5 minutes. Or will just crash out to iOS home screen

• Removed and reinstalled.

• Same issue.

@Richard Wilmshurst - I'd love to raise it with the Sr Management, how do we do this? 

(being in development I understand the difficultly with these issues, but the radio silence on an issue this scale, and that looks to be a reoccurring issue since January on a paid product, requires some form of acknowledgement to paying customers please).

Same bug on iPad iOS 10.3.3 (for  a couple of weeks now)

I was just about to post the same like as above - over 1,653 comments about this issue!!! but not a single reply from Mojang? That's just a bit frustrating. 

And for every 1 that comments/reports there's 10 that don't. This is not a small problem:

Just for clarity: 

• Latest iOS version of MCPE installed.

• iOS 10.3.3

• Tap to start, Mojang logo appears

• White screen hang - can sit there for over 5 minutes. Or will just crash out to iOS home screen

• Removed and reinstalled.

• Same issue.

@Richard Wilmshurst - I'd love to raise it with the Sr Management, how do we do this? 

(being in development I understand the difficultly with these issues, but the radio silence on an issue this scale, and that looks to be a reoccurring issue since January on a paid product, requires some form of acknowledgement to paying customers please).

I’m sure everyone knows, but removing/wiping iPad and installing fresh from pre October 30th backup works perfectly... if you so happen to have a backup from then.

Luckily we did so my autistic kid has finally stopped crying, left a 1 * app review to draw attention as many others aren’t so lucky; a response and timeframe and temporary roll-back is what’s needed.

I’m sure everyone knows, but removing/wiping iPad and installing fresh from pre October 30th backup works perfectly... if you so happen to have a backup from then.

Luckily we did so my autistic kid has finally stopped crying, left a 1 * app review to draw attention as many others aren’t so lucky; a response and timeframe and temporary roll-back is what’s needed.

If you reinstall from old backup, how do you stop it updating to 1.13 again?

If you reinstall from old backup, how do you stop it updating to 1.13 again?

In iTunes and App Store go to automatic updates and toggle app updates to off.

In iTunes and App Store go to automatic updates and toggle app updates to off.

Hey folks!

You’re always welcome to contact Jay & myself on here. We’re also both very active on Twitter.

We have been working on fixing iOS crashes for a while & continue to do so. We have engineers who are working hard to get fixes out & to you as soon as we’re able (as we have to go through certification & such). Thanks so much for the extra information some of you have provided as well - it’s sometimes difficult for us to determine where the crashes are coming from or why they’re happening. We really appreciate it & we’ll keep watching this thread. (I can’t personally fix it because I am not a software developer.)

Thank you for the extra information. We are working at trying to get a fix out for the issue as soon as we can, thanks for your patience while we try and get this resolved. We can't offer any specific dates for the fix, as there may be more than one underlying issue, but please be assured we are actively looking into a solution though.

For further discussion and community feedback please visit one of the following links:

• Minecraft Feedback Site

• Minecraft Discord

Thank you for the extra information. We are working at trying to get a fix out for the issue as soon as we can, thanks for your patience while we try and get this resolved. We can't offer any specific dates for the fix, as there may be more than one underlying issue, but please be assured we are actively looking into a solution though.

For further discussion and community feedback please visit one of the following links:

• Minecraft Feedback Site

• Minecraft Discord

S happens to me except for when I’m on my own wifi. It just freezes on the login screen when I’m anywhere else. Then I crash :/

S happens to me except for when I’m on my own wifi. It just freezes on the login screen when I’m anywhere else. Then I crash :/

There is an issue with Minecraft after the latest update where it will no longer let you play while on cellular data or with restricted wifi. Unfortunately, there has been no response on when Minecraft will be available on cellular data again.

There is an issue with Minecraft after the latest update where it will no longer let you play while on cellular data or with restricted wifi. Unfortunately, there has been no response on when Minecraft will be available on cellular data again.

What’s the status on a fix for this?
The children are about to burn the house down.

What’s the status on a fix for this?
The children are about to burn the house down.

Thank you so much for tracking ticket MCPE-54465. The crash seems very similar to when the MCPE 0.16.0 update came out in Oct 2016, not sure if that is of any help. Really appreciate everything you're doing to assist in it getting resolved!

Thank you so much for tracking ticket MCPE-54465. The crash seems very similar to when the MCPE 0.16.0 update came out in Oct 2016, not sure if that is of any help. Really appreciate everything you're doing to assist in it getting resolved!

This is the same issue we are having with our Ipad. Obviously from the comments it is a massive issue! Why not roll back the version until a reason/fix for 1.13 has been worked out?

Or that being said, is there any way to downgrade to the last version, which by all accounts no-one had issues with?

Thanks from a desperate Dad on behalf of his 5 year old......

This is the same issue we are having with our Ipad. Obviously from the comments it is a massive issue! Why not roll back the version until a reason/fix for 1.13 has been worked out?

Or that being said, is there any way to downgrade to the last version, which by all accounts no-one had issues with?

Thanks from a desperate Dad on behalf of his 5 year old......

Any word on this my kids are upset and I paid money for this stuff?

Any word on this my kids are upset and I paid money for this stuff?

Same problem for us. White screen and nothing....Plz fix this Bug asap...

Same problem for us. White screen and nothing....Plz fix this Bug asap...

This has been an issue long enough now. 

Either roll back to 1,12 or start paying people back their money!

And please, don't state that you are very active on here. We hear NOTHING back from you. More frequent updates is a MUST in situation like this. We have paid you for this product  and it don't work.

A rollback should take no more than a day! It seems like you guys don't care at all. And if that is not the case then give us information on the progress. This has been going on for a week now, and nothing has changed. 

FIX it Felix! 

This has been an issue long enough now. 

Either roll back to 1,12 or start paying people back their money!

And please, don't state that you are very active on here. We hear NOTHING back from you. More frequent updates is a MUST in situation like this. We have paid you for this product  and it don't work.

A rollback should take no more than a day! It seems like you guys don't care at all. And if that is not the case then give us information on the progress. This has been going on for a week now, and nothing has changed. 

FIX it Felix! 

I really appreciatie the feedback that was given, but it is nog enough. This is taking too long now. My husband says that a company like Mojang should take responsability, that this is not normal for a company with so may clients worldwide. That’s why he doesn’t want me to buy a newer ipad for our son. He just cannot imagone that it will take more longer than a day now! So come on Mojang! Fix it or let us go back to 1.12! That last thing should be done in a few hours!

I really appreciatie the feedback that was given, but it is nog enough. This is taking too long now. My husband says that a company like Mojang should take responsability, that this is not normal for a company with so may clients worldwide. That’s why he doesn’t want me to buy a newer ipad for our son. He just cannot imagone that it will take more longer than a day now! So come on Mojang! Fix it or let us go back to 1.12! That last thing should be done in a few hours!

if u have a phone get the android version, it fixes everything.

if u have a phone get the android version, it fixes everything.

the IOS is not compatibal with minecraft probaly

the IOS is not compatibal with minecraft probaly

Can confirm this issue also happening on iPad2 running ios 9.3.5. Glad to hear we're not the only ones with problems, even more relieved that I didn't spend hours hunting for the iPad warranty!

Looking forward to a a fix, thanks for working on it.

Can confirm this issue also happening on iPad2 running ios 9.3.5. Glad to hear we're not the only ones with problems, even more relieved that I didn't spend hours hunting for the iPad warranty!

Looking forward to a a fix, thanks for working on it.

Silence dog, Yes I have coded and yes its tough and you need patience but you would think in a case like this they would provide a rollback for users? Common Sense in business practices for customers whom have paid money for this product...

Silence dog, Yes I have coded and yes its tough and you need patience but you would think in a case like this they would provide a rollback for users? Common Sense in business practices for customers whom have paid money for this product...

A rollback might sound as a simple solution (as it has been mentioned here a lot). If players where never able to play the game. However Minecraft is a cross-platform game. Many IOS users where able to play the game on 1.13 and so on every other platform. A (quick) rollback would make their worlds unplayable (and of-course break cross-play).

Please constrain yourself from telling personal stories. This is a bugtracker. Please only add relevant to the point technical information. Else use the vote button.

A rollback IS a simple solution for us that have yet to even get passed the white Mojang screen (Just purchased app 2 days ago, have not created any worlds).

Mojang was bought out by Microsoft which explains a LOT... All these mods and staff on this bug tracker do not seem interested at all in finding a solution, yet post the same useless comment, and marking issue threads as 'resolved' when it has NOT been resolved; maybe people will post useful information if these threads aren't getting locked and thrown into a messy mega-thread...

The good thing is there is a workaround if you are on 9.3.5 - requires jailbreaking; however i'm sure the mods would be mad if I shared the technique to downgrade the app for the time being 😛

Edit: 1 - 2 days after initial influx of reports of their product not functioning as advertised - no fix, no press release, no apologies, nothing; just left in the dark... Now its been nearly 2 weeks and we know absolutely nothing more about the issue...

Should I go ahead and get a refund? Or...

A rollback IS a simple solution for us that have yet to even get passed the white Mojang screen (Just purchased app 2 days ago, have not created any worlds).

Mojang was bought out by Microsoft which explains a LOT... All these mods and staff on this bug tracker do not seem interested at all in finding a solution, yet post the same useless comment, and marking issue threads as 'resolved' when it has NOT been resolved; maybe people will post useful information if these threads aren't getting locked and thrown into a messy mega-thread...

The good thing is there is a workaround if you are on 9.3.5 - requires jailbreaking; however i'm sure the mods would be mad if I shared the technique to downgrade the app for the time being 😛

Edit: 1 - 2 days after initial influx of reports of their product not functioning as advertised - no fix, no press release, no apologies, nothing; just left in the dark... Now its been nearly 2 weeks and we know absolutely nothing more about the issue...

Should I go ahead and get a refund? Or...

@@unknown If you feel like you should be refunded for apple purchases, please see. https://support.apple.com/en-us/HT204084

Should I go ahead and get a refund? Or...

If you are unable to make a roll back, would it somehow be possible to make the version 1.12 eligible for download as well as 1.13? The issue does not seem to be limited to only old outdated IOS versions. There are people here stating that they have the very same issue on IOS  13.2

Please provide some insight to the work you are doing to fix this. We are left completely in the dark with a product bought and paid for that no longer works. You cannot seriously think that is OK.

Please Jay and/or someone else. Help us understand what is going on. Even though you may not be the ones solving this, you must be able to reach out to them and give us a valid update on the issue. That is not to much to ask.

If you are unable to make a roll back, would it somehow be possible to make the version 1.12 eligible for download as well as 1.13? The issue does not seem to be limited to only old outdated IOS versions. There are people here stating that they have the very same issue on IOS  13.2

Please provide some insight to the work you are doing to fix this. We are left completely in the dark with a product bought and paid for that no longer works. You cannot seriously think that is OK.

Please Jay and/or someone else. Help us understand what is going on. Even though you may not be the ones solving this, you must be able to reach out to them and give us a valid update on the issue. That is not to much to ask.

I have a similar problem, except that it crashes shortly after I get into the world. My other worlds work, it’s just this one. I’m not sure what the problem is because I’ve taken off all addons and shaders yet it still crashes.

I have a similar problem, except that it crashes shortly after I get into the world. My other worlds work, it’s just this one. I’m not sure what the problem is because I’ve taken off all addons and shaders yet it still crashes.

Mine crashed but I was able to reload the earlier version from my 'purchased items'. I don't know how long the earlier version would be available in purchased items for - until the next iCloud backup? Anyway, that is how I resolved it while waiting for for the fix. You would have thought installation onto the various platforms was a standard test prior to release of the product - clearly not, and now so many people have ruined games....

Mine crashed but I was able to reload the earlier version from my 'purchased items'. I don't know how long the earlier version would be available in purchased items for - until the next iCloud backup? Anyway, that is how I resolved it while waiting for for the fix. You would have thought installation onto the various platforms was a standard test prior to release of the product - clearly not, and now so many people have ruined games....

Please remember that this is a bug tracker and not a forum for discussion or feedback. Please keep any comments limited to NEW, relevant information about the bug only, and add a vote if you would like to show your interest in this issue. Off-topic comments and chatter may be hidden to avoid clutter, enabling us to focus on the information relevant to the bug.

While we understand your frustration, please remember that there is not always a simple fix that will resolve the issue immediately. We can't offer an ETA for any updates, but please be assured we are actively looking into a solution though, and our developers have fixes lined up.

For further discussion and community feedback please visit one of the following links:

• Minecraft Feedback Site

• Minecraft Discord

Please remember that this is a bug tracker and not a forum for discussion or feedback. Please keep any comments limited to NEW, relevant information about the bug only, and add a vote if you would like to show your interest in this issue. Off-topic comments and chatter may be hidden to avoid clutter, enabling us to focus on the information relevant to the bug.

While we understand your frustration, please remember that there is not always a simple fix that will resolve the issue immediately. We can't offer an ETA for any updates, but please be assured we are actively looking into a solution though, and our developers have fixes lined up.

For further discussion and community feedback please visit one of the following links:

• Minecraft Feedback Site

• Minecraft Discord

[shrugs]Even my iPhone 6s with iOS 13.1.3 crashes on my son’s signin, within seconds on this Minecraft Version. [shrugs]

[shrugs]Even my iPhone 6s with iOS 13.1.3 crashes on my son’s signin, within seconds on this Minecraft Version. [shrugs]

I have the same problem too.

The Mojang logo appears and then white screen

iPad MD330TY/A 9.3.5

I have the same problem too.

The Mojang logo appears and then white screen

iPad MD330TY/A 9.3.5

HI,

Whilst the older iPad with ios 9.3.6. doesn't allow MC after the updat from 1.12.1 to 1.13 it does work on my Android Tablet.

On the iPad it shows MOJANG logo then white screen, then back to Desktop screen.

Thanks for trying for a fix. Kids all over the world are going bananas and tearing at their grandparents throats 😞

HI,

Whilst the older iPad with ios 9.3.6. doesn't allow MC after the updat from 1.12.1 to 1.13 it does work on my Android Tablet.

On the iPad it shows MOJANG logo then white screen, then back to Desktop screen.

Thanks for trying for a fix. Kids all over the world are going bananas and tearing at their grandparents throats 😞

Both my sons iOS devices are crashing on start up, in between the mojang logo and the Minecraft logo.  Both devices have recently been updated to the latest version 1.13. Both are iPad 4 with 10.3.3 software 

Both my sons iOS devices are crashing on start up, in between the mojang logo and the Minecraft logo.  Both devices have recently been updated to the latest version 1.13. Both are iPad 4 with 10.3.3 software 

Same problem here as with everyone else.  iPad 3rd Gen. MCPE gets up to the Mojang logo, then white screen and crash to home screen.

Interesting line of reasoning by the Devs though:  Which is better, roll back so that iPad users can at least start the app up and play offline or play with other rolled back iPad users even if they can't play cross-platform OR don't roll back so that affected iPad users won't be able to even start up the app never mind play online or cross platform and have thousands of disgruntled customers.  Tough choice.

Same problem here as with everyone else.  iPad 3rd Gen. MCPE gets up to the Mojang logo, then white screen and crash to home screen.

Interesting line of reasoning by the Devs though:  Which is better, roll back so that iPad users can at least start the app up and play offline or play with other rolled back iPad users even if they can't play cross-platform OR don't roll back so that affected iPad users won't be able to even start up the app never mind play online or cross platform and have thousands of disgruntled customers.  Tough choice.

Same problem.

ios 10.3.3

iPad  A1458

Minecraft 1.13

Please prioritize fix of this high impact bug

Same problem.

ios 10.3.3

iPad  A1458

Minecraft 1.13

Please prioritize fix of this high impact bug

We are having the same issue on an IPad 2 on iOS 9.3. Get the Mojang logo and then a white screen then nothing... very disappointed children🙂

We are having the same issue on an IPad 2 on iOS 9.3. Get the Mojang logo and then a white screen then nothing... very disappointed children🙂

I can't open mcpe since I made the 1.13 update however my sister let the iPad make the update on its own and she can play I don't know if it can help and I'm pretty sure it don't rely on this but...

I can't open mcpe since I made the 1.13 update however my sister let the iPad make the update on its own and she can play I don't know if it can help and I'm pretty sure it don't rely on this but...

Notes:

1. Affected systems can't access the marketplace, with "cannot connect to internet" message - even though other apps access net w/o issue.

2. Put device into airplane mode and MCBE does NOT crash - this is not a fix but says something is wrong with MC's internet handling?

3. Does not matter if device is old ipad2 or newest 2019 ipad pro, same problem.

4. Does not matter if ios 9, 10, or latest ios13 - same problem.

5. Older ipads crash sooner than newer ones; either more memory or faster proc bogs down slower?

Notes:

1. Affected systems can't access the marketplace, with "cannot connect to internet" message - even though other apps access net w/o issue.

2. Put device into airplane mode and MCBE does NOT crash - this is not a fix but says something is wrong with MC's internet handling?

3. Does not matter if device is old ipad2 or newest 2019 ipad pro, same problem.

4. Does not matter if ios 9, 10, or latest ios13 - same problem.

5. Older ipads crash sooner than newer ones; either more memory or faster proc bogs down slower?

I'm exeriencing the same crash - haven't been able to run for well over a week now. I'm running IOS 9.3.5. For me, MC still doesn't work in Airplane mode so there seems to be some variation there.

I'm exeriencing the same crash - haven't been able to run for well over a week now. I'm running IOS 9.3.5. For me, MC still doesn't work in Airplane mode so there seems to be some variation there.

Having had this problem on iPad 2s running iOS 9.3.5 my kids have been using our iPhone 6s which are running iOS 12.4.1. That has been fine until just now where we have the same issue with Minecraft as described for iPads.

Having had this problem on iPad 2s running iOS 9.3.5 my kids have been using our iPhone 6s which are running iOS 12.4.1. That has been fine until just now where we have the same issue with Minecraft as described for iPads.

I have the same issue on our ipad3. Please help.

I have the same issue on our ipad3. Please help.

The Airplane mode did not solve the issue for me neither.

This is not a bug only on Ipad but IOS. And versions from 13,2 and down. So this must be a big issue. Hope you will release a fix very soon.

The Airplane mode did not solve the issue for me neither.

This is not a bug only on Ipad but IOS. And versions from 13,2 and down. So this must be a big issue. Hope you will release a fix very soon.

Switch my sons iPad to airplane mode and game still won’t load . 

Switch my sons iPad to airplane mode and game still won’t load . 

I have same situation. White screen occured after the mojang logo then game closed. I use iphone 5.

I have same situation. White screen occured after the mojang logo then game closed. I use iphone 5.

As soon as i updated my game (the one with the skin creator) it crashes right after i leave the mojang logo. Plz help! I got ipad 9.3.6

As soon as i updated my game (the one with the skin creator) it crashes right after i leave the mojang logo. Plz help! I got ipad 9.3.6

This goes on now since weeks and nothing changed till today. We are playing on Ipad 4th generation. When will this be finally fixed? Its now 10th November 2019!

This goes on now since weeks and nothing changed till today. We are playing on Ipad 4th generation. When will this be finally fixed? Its now 10th November 2019!

We have two iPads, one a model MD510B/A that runs iOS 10.3.3 (14G60) and the other a model MD512B/A also running iOS 10.3.3, and both have the problem described above: since the Minecraft 1.13 update of late October, when we try to launch Minecraft we see the Mojang screen, followed by a white screen and then a crash back to the operating system.

We have two iPads, one a model MD510B/A that runs iOS 10.3.3 (14G60) and the other a model MD512B/A also running iOS 10.3.3, and both have the problem described above: since the Minecraft 1.13 update of late October, when we try to launch Minecraft we see the Mojang screen, followed by a white screen and then a crash back to the operating system.

Same issue with Model ME392B/A & iOS 10.3.3 - hurry up mojang / microsoft or the kids will find other virtual worlds (Roblox anyone?) - you are killing off a substantial part of your user base with each day this remains unresolved.

Same issue with Model ME392B/A & iOS 10.3.3 - hurry up mojang / microsoft or the kids will find other virtual worlds (Roblox anyone?) - you are killing off a substantial part of your user base with each day this remains unresolved.

Not true about all IPADs being effected. My iPad Air 2 (128GB, WiFi only, approx 4 years old) works ok as does my iPhone X (latest IOS) but my daughters IPAD Air 3 (latest 2019 version) doesn’t work - crashes almost instantly. Both running lasted IOS.

It is could be to do with the graphics, as Roblox appeared to have a similar issue in April this year with a software release - took them about 3 weeks to fix it.

Not true about all IPADs being effected. My iPad Air 2 (128GB, WiFi only, approx 4 years old) works ok as does my iPhone X (latest IOS) but my daughters IPAD Air 3 (latest 2019 version) doesn’t work - crashes almost instantly. Both running lasted IOS.

It is could be to do with the graphics, as Roblox appeared to have a similar issue in April this year with a software release - took them about 3 weeks to fix it.

reportaproblem on Apple gave me a refund instantly, no questions asked.

reportaproblem on Apple gave me a refund instantly, no questions asked.

I have an iPhone 5 recently updated to IOS 10.3.4 and opened Minecraft. -logo -White screen -Crash

Hoping this can be fixed to get me playing again! 🙂

⚠️  My Minecraft is on the latest version 1.13⚠️

(anyone else experiencing on ios 10.3.4? iPhone 5)

I have an iPhone 5 recently updated to IOS 10.3.4 and opened Minecraft. -logo -White screen -Crash

Hoping this can be fixed to get me playing again! 🙂

⚠️  My Minecraft is on the latest version 1.13⚠️

(anyone else experiencing on ios 10.3.4? iPhone 5)

We are on iOS 10.3.3 and not working for us either

We are on iOS 10.3.3 and not working for us either

Ihave ipad 2 ios 9.3.5 i had testure paks and addons download adn had a custome skin that might help

Ihave ipad 2 ios 9.3.5 i had testure paks and addons download adn had a custome skin that might help

I to have an iPad and experiencing the same issues as mentioned. The PE crashes at the white screen after the 1.13 update on 10/31. This issue has gone unresolved for too long and has reached a level up unacceptability. Especially not hearing anything formal from the organization...

I to have an iPad and experiencing the same issues as mentioned. The PE crashes at the white screen after the 1.13 update on 10/31. This issue has gone unresolved for too long and has reached a level up unacceptability. Especially not hearing anything formal from the organization...

We are also having this problem. Crash on white screen on iPad 4 and iPhone 5c. Currently working on iPhone 5s. All have newest iOS per device.

We are also having this problem. Crash on white screen on iPad 4 and iPhone 5c. Currently working on iPhone 5s. All have newest iOS per device.

It’s time they tested there updates on all types of technology before sending updates my life was peaceful till v1.13 came sorry but it’s taken far to long to sort this problem out ☹️ All I get is dad mc not working every 5 mins please sort this out I spend enough £ with you mojang

It’s time they tested there updates on all types of technology before sending updates my life was peaceful till v1.13 came sorry but it’s taken far to long to sort this problem out ☹️ All I get is dad mc not working every 5 mins please sort this out I spend enough £ with you mojang

i am using android,it doesnt work on my phone now.

i am using android,it doesnt work on my phone now.

V1.13 crashes on start-up on iPad2 running with iOS v9.3.5. Updated from v1.9 to 1.13. Please indicate a planned fix resolution date.

V1.13 crashes on start-up on iPad2 running with iOS v9.3.5. Updated from v1.9 to 1.13. Please indicate a planned fix resolution date.

Can we get an update on whether the devs have been able to replicate this issue?

Can we get an update on whether the devs have been able to replicate this issue?

All of the above happening on Ipad2 and 3 and iPad Mini. My 6yo autistic son is absolutely distraught as he started playing a year and a half ago and plays nothing else - his 10 worlds are now lost to him, especially his first world. Please get this resolved and let us know when so I can tell him and stop him crying about it.

All of the above happening on Ipad2 and 3 and iPad Mini. My 6yo autistic son is absolutely distraught as he started playing a year and a half ago and plays nothing else - his 10 worlds are now lost to him, especially his first world. Please get this resolved and let us know when so I can tell him and stop him crying about it.

People asking for updates. Why are you hiding? 

People asking for updates. Why are you hiding? 

My nephew is having the same issue on his iPad mini, he's running Minecraft 1.13 and iPadOS 13.2.2

This actually started happening just after we updated his xbox/microsoft parental controls, not sure if it's related but it was running just prior to that on previous version of Minecraft and on iPadOS 13.1.x - when it started crashing I updated Minecraft and iPadOS to the latest versions but the crash kept occurring.

My nephew is having the same issue on his iPad mini, he's running Minecraft 1.13 and iPadOS 13.2.2

This actually started happening just after we updated his xbox/microsoft parental controls, not sure if it's related but it was running just prior to that on previous version of Minecraft and on iPadOS 13.1.x - when it started crashing I updated Minecraft and iPadOS to the latest versions but the crash kept occurring.

I have the same problem, any advice so I can fix it for my son?

I have the same problem, any advice so I can fix it for my son?

My daughter is losing her mind waiting for a fix for this on her ipad. Ugh. Please fix soon!

My daughter is losing her mind waiting for a fix for this on her ipad. Ugh. Please fix soon!

Looks like the developers are more busy with marking comments as "resolved" when in fact nothing is resolved. 

Looks like the developers are more busy with marking comments as "resolved" when in fact nothing is resolved. 

The response is in the ticket, copied from the response here in the comments

The response is in the ticket, copied from the response here in the comments

This bug tracker is not for discussion about bugs

If you want to discuss, please go to any of the following channels

• Mojira subreddit

• Minecraft Feedback Site

• Minecraft Discord

This bug tracker is not for discussion about bugs

If you want to discuss, please go to any of the following channels

• Mojira subreddit

• Minecraft Feedback Site

• Minecraft Discord

I don’t understand why you are not making 1.12 available on the App Store till you sort it?

I don’t understand why you are not making 1.12 available on the App Store till you sort it?

Making 1.12 available would break the worlds of people that upgraded to 1.13
Mojang engineers are in Redmond, WA(USA) and in Stockholm, Sweden

Making 1.12 available would break the worlds of people that upgraded to 1.13
Mojang engineers are in Redmond, WA(USA) and in Stockholm, Sweden

Thank you mods for keeping us informed! And extra big thanks to the engineers working behind the scenes on the fix. This stuff isn't easy and we appreciate the hard work to make it right again!!!

Thank you mods for keeping us informed! And extra big thanks to the engineers working behind the scenes on the fix. This stuff isn't easy and we appreciate the hard work to make it right again!!!

It’s hard to underscore the frustration level as a parent, but it really would be a classy move on Mojang’s part if they would recognize everyone who took the time to report the bug, provide versions and descriptions and etc... and simply provided some sort of olive branch (store coins?) for how disruptive this issue has been, compounded by little to no communication.

It’s hard to underscore the frustration level as a parent, but it really would be a classy move on Mojang’s part if they would recognize everyone who took the time to report the bug, provide versions and descriptions and etc... and simply provided some sort of olive branch (store coins?) for how disruptive this issue has been, compounded by little to no communication.

iPad with iOS 10.3.3 and same- white screen on opening and then crash out. 

iPad with iOS 10.3.3 and same- white screen on opening and then crash out. 

I would love to get a useful answer instead of just wait until what?

I would love to get a useful answer instead of just wait until what?

Same issue. Ipad 4th Gen version 10.3.3.

See Mojang logo, white screen then crashes back to IOS apps screen. Help!!!

Same issue. Ipad 4th Gen version 10.3.3.

See Mojang logo, white screen then crashes back to IOS apps screen. Help!!!

Hey, I got some hours ago.... for my son!.... his dream!..... 😞

Try to open on ipad 4 (10.3.4(14G61)) .... white screen... 10 seconds and BOOM!.... close without reasons.....

PS: Exactly not close but going in background (only logo visible) and remain still as open application. Nothing else.

Please, tell me what I need to do now! 😞 😞

Hey, I got some hours ago.... for my son!.... his dream!..... 😞

Try to open on ipad 4 (10.3.4(14G61)) .... white screen... 10 seconds and BOOM!.... close without reasons.....

PS: Exactly not close but going in background (only logo visible) and remain still as open application. Nothing else.

Please, tell me what I need to do now! 😞 😞

Have older iPads running: 

ios 10.3.3

ios 9.3.6

ios 9.3.5

All will open with either logo or white screen and then crash. 

Deleted the app from the iPad running 10.3.3, reboot iPad and reinstalled the app. It opened long enough to have the notification window pop up, then crashed. 

Have older iPads running: 

ios 10.3.3

ios 9.3.6

ios 9.3.5

All will open with either logo or white screen and then crash. 

Deleted the app from the iPad running 10.3.3, reboot iPad and reinstalled the app. It opened long enough to have the notification window pop up, then crashed. 

This is how not to get things fixed and waste everyones time.

Anyone know if this is an issue isolated to iOS? I am wondering if I should spend money to buy Minecraft on Nintendo Switch if going to have same issue - do not fee like throwing money away twice.

Anyone know if this is an issue isolated to iOS? I am wondering if I should spend money to buy Minecraft on Nintendo Switch if going to have same issue - do not fee like throwing money away twice.

Hey Tan May—the update works on Switch, but you have to pay for Nintendo online services if you’re going to want cross platform play and whatever. I discovered I couldn’t play between an original switch and a lite, on the downloaded copies. It was a mess. So I made them refund my downloaded copy and I bought two physical copies. Now, eventually, my kids will be able to play with each other (on LAN only because I’m not paying for Nintendo subscription two times over on top of two game copies)... 🤷🏻‍♂️

Hey Tan May—the update works on Switch, but you have to pay for Nintendo online services if you’re going to want cross platform play and whatever. I discovered I couldn’t play between an original switch and a lite, on the downloaded copies. It was a mess. So I made them refund my downloaded copy and I bought two physical copies. Now, eventually, my kids will be able to play with each other (on LAN only because I’m not paying for Nintendo subscription two times over on top of two game copies)... 🤷🏻‍♂️

Thank you. I need access to online servers so my daughter can play in the worlds she used to on her iPAD. I am willing to give it a try as no idea when this issue with 1.13 update will get solved.

Thank you. I need access to online servers so my daughter can play in the worlds she used to on her iPAD. I am willing to give it a try as no idea when this issue with 1.13 update will get solved.

Doesn't work: iPad2 16gb WiFi+GSM MC982B/A running iOS 9.35

Works: iPhone 6 64gb MG4F2LL/A running iOS 11.2.2

Doesn't work: iPad2 16gb WiFi+GSM MC982B/A running iOS 9.35

Works: iPhone 6 64gb MG4F2LL/A running iOS 11.2.2

Most of the duplicate linking is done by helpers and mods, and we are volunteers, not developers

Most of the duplicate linking is done by helpers and mods, and we are volunteers, not developers

1.13.1 is rolling out today and will address some crashes, however, we are still working on some more complicated crashing issues on iOS.

Thank you for your patience and sorry for the inconvenience - this is a top priority issue and the developers are working on a fix which we will release as soon as possible.

1.13.1 is rolling out today and will address some crashes, however, we are still working on some more complicated crashing issues on iOS.

Thank you for your patience and sorry for the inconvenience - this is a top priority issue and the developers are working on a fix which we will release as soon as possible.

Thank you for the update. Hoping for a complete resolution soon 👍

Thank you for the update. Hoping for a complete resolution soon 👍

When is the update that is supposed to come out today.

When is the update that is supposed to come out today.

Some things that may help lock down the issue. 

1. Today our Internet was down, but can successfully open Minecraft now (but not log into Xbox live) - issue with live accounts. 

2. Many of the comments are people with young children, like myself. My kids have very restricted permissions on their Xbox live account basically deny everything, plus heavy restrictions on ios via screen time is this causing problems? 

Some things that may help lock down the issue. 

1. Today our Internet was down, but can successfully open Minecraft now (but not log into Xbox live) - issue with live accounts. 

2. Many of the comments are people with young children, like myself. My kids have very restricted permissions on their Xbox live account basically deny everything, plus heavy restrictions on ios via screen time is this causing problems? 

Men, it's incredible 😞 ... My son is sad, I am sad....

Men, it's incredible 😞 ... My son is sad, I am sad....

Thank you for the update Jay.

I can't see the update has been roled out however. Can you please provide information regarding the role out time and date?

Thank you for the update Jay.

I can't see the update has been roled out however. Can you please provide information regarding the role out time and date?

I have 2 iPads - Minecraft works on the newer one, not on the old - but neither are really new, (details below)

Background

They have both been running Minecraft successfully for several months until the 1.13 update, after that the newer iPad Air works as before (but with foxes!) older iPad 3rd Gen will exit after/during the white loading screen that follows the Mojang logo
Both iPads are as up to date as they will allow on iOS versions - and they both have a reasonable amount of disk space
They both have xbox logins, the one on the failing iPad is mine - Adult, unrestricted - the iPad that works is logged into a more restricted child account
Both are WiFi & Cellular models - both have a SIM installed - neither has data on the account so no cellular connection

What I have tried

• Regularly tried opening MC again - in hope!

• iPad Off/On

• Opening MC on the erroring iPad without the other one running MC (long shot! wondered if it was a LAN game error)

• Reinstalling MC

• Clearing disk space

• Turning off Wifi and starting MC

  • When I did this it got as far as telling me to go to settings to turn on wifi when I started MC - but then crashed shortly after

• Turning on Airplane Mode and starting MC

Hardware details

1.13.1

I did not yet see an update (last checked 1 hour ago) - will update here if it arrives and changes anything

I see on some other report that crash logs get sent directly so I guess you already have the info you need - but if not or there is something specific I can try, or some logs I can try to get you - message me, I'm more than happy to delve in to help

I have 2 iPads - Minecraft works on the newer one, not on the old - but neither are really new, (details below)

Background

They have both been running Minecraft successfully for several months until the 1.13 update, after that the newer iPad Air works as before (but with foxes!) older iPad 3rd Gen will exit after/during the white loading screen that follows the Mojang logo
Both iPads are as up to date as they will allow on iOS versions - and they both have a reasonable amount of disk space
They both have xbox logins, the one on the failing iPad is mine - Adult, unrestricted - the iPad that works is logged into a more restricted child account
Both are WiFi & Cellular models - both have a SIM installed - neither has data on the account so no cellular connection

What I have tried

• Regularly tried opening MC again - in hope!

• iPad Off/On

• Opening MC on the erroring iPad without the other one running MC (long shot! wondered if it was a LAN game error)

• Reinstalling MC

• Clearing disk space

• Turning off Wifi and starting MC

  • When I did this it got as far as telling me to go to settings to turn on wifi when I started MC - but then crashed shortly after

• Turning on Airplane Mode and starting MC

Hardware details

1.13.1

I did not yet see an update (last checked 1 hour ago) - will update here if it arrives and changes anything

I see on some other report that crash logs get sent directly so I guess you already have the info you need - but if not or there is something specific I can try, or some logs I can try to get you - message me, I'm more than happy to delve in to help

Running one iPad (3rd gen) here and one Android tablet. The iPad has not been able to get past mojang logo since 1.13.0, the Android tablet had been mostly fine save a few small glitches.
I can see that the latest 1.13.1 update has just reached the Android tablet. No idea where the iPad is concerned however, as it still can't get past logo screen.

Running one iPad (3rd gen) here and one Android tablet. The iPad has not been able to get past mojang logo since 1.13.0, the Android tablet had been mostly fine save a few small glitches.
I can see that the latest 1.13.1 update has just reached the Android tablet. No idea where the iPad is concerned however, as it still can't get past logo screen.

It works on my iPad 2018 with iPadOS 13.2.2, is it only by me that it works or not?

It works on my iPad 2018 with iPadOS 13.2.2, is it only by me that it works or not?

My issues seems to be slightly different. My daughter's iPad cannot load existing maps if they get "too big," but can start up new worlds ok. I say "too big" because they aren't very big (AT ALL) and she has a newer iPad that can handle it just fine. 

My issues seems to be slightly different. My daughter's iPad cannot load existing maps if they get "too big," but can start up new worlds ok. I say "too big" because they aren't very big (AT ALL) and she has a newer iPad that can handle it just fine. 

I have similar case opened with them for this same issue, MCPE-56131

I have similar case opened with them for this same issue, MCPE-56131

We are on an iPad 4, same problem, Mojang logo, white screen, crashes.

We are on an iPad 4, same problem, Mojang logo, white screen, crashes.

Running a 4th generation iPad (A1458) with iOS 10.3.3 and after update (today) the Mojang logo shows up, then screen is white a few seconds, then it crashes.

Running a 4th generation iPad (A1458) with iOS 10.3.3 and after update (today) the Mojang logo shows up, then screen is white a few seconds, then it crashes.

running after update on an iphone 5c it still crashes.ios 10.3.3.  Crashes with and without wifi.

running after update on an iphone 5c it still crashes.ios 10.3.3.  Crashes with and without wifi.

Just updated to 1.13.1 and still no go on ipad 2 on 9.3.5.
Any news on when the complete fix is likely?

Just updated to 1.13.1 and still no go on ipad 2 on 9.3.5.
Any news on when the complete fix is likely?

Updated to 1.13.1 on iPad Air 3rd generation (MUULL2B/A) IOS 13.1.3 and still instant crash.

Updated to 1.13.1 on iPad Air 3rd generation (MUULL2B/A) IOS 13.1.3 and still instant crash.

Running iPad 9.3.5. Just updated to 1.13.1 and still crashes almost instantly when I try to load MC.

Running iPad 9.3.5. Just updated to 1.13.1 and still crashes almost instantly when I try to load MC.

It seems this issue has been affecting many users for several weeks, and there is no ETA on a fix.

If this issue cannot be fixed soon, is it possible to "rollback" to the last known working version? If necessary, publish that under a newer version of the app so iOS sees it as a new version for your users to download.

Thanks!

It seems this issue has been affecting many users for several weeks, and there is no ETA on a fix.

If this issue cannot be fixed soon, is it possible to "rollback" to the last known working version? If necessary, publish that under a newer version of the app so iOS sees it as a new version for your users to download.

Thanks!

Couldn't agree more - I'm on an ipad 3 and MC just crashes before the loading page comes up since the upgrade.  I have a very upset 8 yr old who can't access any of his 'worlds' and is heartbroken - surely you can allow us to rollback to the last one that worked....if you can't fix it then why are small children being made to wait for a fix that's taking weeks?????!

Couldn't agree more - I'm on an ipad 3 and MC just crashes before the loading page comes up since the upgrade.  I have a very upset 8 yr old who can't access any of his 'worlds' and is heartbroken - surely you can allow us to rollback to the last one that worked....if you can't fix it then why are small children being made to wait for a fix that's taking weeks?????!

Just installed the update to 1.13.1 on two different ipads.

One running 9.3.5 (Ipad2)

One running 10.3.3 (Ipad4)

So please when do you expect the last of the IOS crashes to be handled in an update?

Just installed the update to 1.13.1 on two different ipads.

One running 9.3.5 (Ipad2)

One running 10.3.3 (Ipad4)

So please when do you expect the last of the IOS crashes to be handled in an update?

Ditto. My 8 year old is also distraught that he can't get to his worlds

Ditto. My 8 year old is also distraught that he can't get to his worlds

Updated to 1.13.1

iPad running iOS 10.3.3 and 9.3.6

Did NOT fix. Logo screen, white screen, and then crash.

Please roll back so these devices can be used until you can fix it. My kids would be happy to not have the foxes update if they could at least use the app at all!

Updated to 1.13.1

iPad running iOS 10.3.3 and 9.3.6

Did NOT fix. Logo screen, white screen, and then crash.

Please roll back so these devices can be used until you can fix it. My kids would be happy to not have the foxes update if they could at least use the app at all!

Updated now to 1.13.1 - loads the mojang splash, then white screen for approx 5-10 seconds then exits, so same symptoms

Reinstalled (after reinstall it got as far as asking if I wanted notifications), ensured the app was properly ended first, tried with airplane mode on

Full hardware in this comment

Shout if I can provide more info or try anything specific to help

Updated now to 1.13.1 - loads the mojang splash, then white screen for approx 5-10 seconds then exits, so same symptoms

Reinstalled (after reinstall it got as far as asking if I wanted notifications), ensured the app was properly ended first, tried with airplane mode on

Full hardware in this comment

Shout if I can provide more info or try anything specific to help

iPad MD510B/A running iOS 10.3.3 (14G60) still does Mojang -> white screen -> crash with Minecraft 1.13.1 

iPad MD510B/A running iOS 10.3.3 (14G60) still does Mojang -> white screen -> crash with Minecraft 1.13.1 

Updated to 1.13.1 just 10 minutes ago, has made zero difference. Mojang Screen then white screen then nothing.

MD329B/A

Please restore an earlier version or something

Updated to 1.13.1 just 10 minutes ago, has made zero difference. Mojang Screen then white screen then nothing.

MD329B/A

Please restore an earlier version or something

Updated to 1.13.1. No change - Mojang logo, white screen, then crash. Tried with and without network connection. Same for both.

ipad 2 , IOS 9.3.5

still awaiting fix or make the previous version available please.

Updated to 1.13.1. No change - Mojang logo, white screen, then crash. Tried with and without network connection. Same for both.

ipad 2 , IOS 9.3.5

still awaiting fix or make the previous version available please.

Same here, updated to 1.13.1 and still crashes back to home screen from white screen with Mojang logo (1st gen iPad Pro 12.9, latest iOS 13.2.2).

(Also tried with Airplane mode, then iOS complains that it can't verify the App with the App Store for first launch.)

Same here, updated to 1.13.1 and still crashes back to home screen from white screen with Mojang logo (1st gen iPad Pro 12.9, latest iOS 13.2.2).

(Also tried with Airplane mode, then iOS complains that it can't verify the App with the App Store for first launch.)

Have installed 1.13.1 update however still same issue applies - Loads up Mojang screen, switches to white screen for 10 seconds then kicks back to home screen. On iPad model MC769B/A, running version 9.3.5 and iPad model MD512B/A, running version 10.3.3.

Have installed 1.13.1 update however still same issue applies - Loads up Mojang screen, switches to white screen for 10 seconds then kicks back to home screen. On iPad model MC769B/A, running version 9.3.5 and iPad model MD512B/A, running version 10.3.3.

Are you kidding with us ? The problem continues still. Mojang logo, white screen for a little moment then game closes and baack to home screen.  

Are you kidding with us ? The problem continues still. Mojang logo, white screen for a little moment then game closes and baack to home screen.  

Same Issue everyone else is having.

MC logo, White Screen, Crash

Using IOS 10.3.4 iPhone 5 16GB

The issue HAS persisted with the new 1.13.1 update

I have run a series of tests

With Airplane Mode (ON) - Same crash issue

Bluetooth and wifi on( AP Mode OFF) Crash issue persists

Please get this fixed!

Same Issue everyone else is having.

MC logo, White Screen, Crash

Using IOS 10.3.4 iPhone 5 16GB

The issue HAS persisted with the new 1.13.1 update

I have run a series of tests

With Airplane Mode (ON) - Same crash issue

Bluetooth and wifi on( AP Mode OFF) Crash issue persists

Please get this fixed!

Same issue....I.e. not resolved.

Running on 9.3.5....mojang logo, white screen, return to home.

7yr old's patience being severely tested! Please find a fix 🤪

Same issue....I.e. not resolved.

Running on 9.3.5....mojang logo, white screen, return to home.

7yr old's patience being severely tested! Please find a fix 🤪

Rollback or something would be good, Just updated to 1.13.1 and still does not work. MC Logo, White screen and crash Ipad 9.3.5 a update on this would be appreciated. I also deleted the app and reinstalled no luck

Rollback or something would be good, Just updated to 1.13.1 and still does not work. MC Logo, White screen and crash Ipad 9.3.5 a update on this would be appreciated. I also deleted the app and reinstalled no luck

I got mine to work. All I needed to do was log out of my Microsoft account while online. The crash only happens when I am offline AND connected to a Microsoft account. But sadly even though I can get in now, it means I can’t save purchases and worlds I bought. SKINS TOO. a few times before I found out how to fix it, I was able to get past the white loading screen for a few seconds sometimes. Hope this helps 🙂

I got mine to work. All I needed to do was log out of my Microsoft account while online. The crash only happens when I am offline AND connected to a Microsoft account. But sadly even though I can get in now, it means I can’t save purchases and worlds I bought. SKINS TOO. a few times before I found out how to fix it, I was able to get past the white loading screen for a few seconds sometimes. Hope this helps 🙂

Just updated to 1.13.1 and it's still crashing. Restarted the iPad, made sure everything else was swiped away/quit and it still crashes. My 9-year-old is devastated. Don't you test your products before release?!

Just updated to 1.13.1 and it's still crashing. Restarted the iPad, made sure everything else was swiped away/quit and it still crashes. My 9-year-old is devastated. Don't you test your products before release?!

Updated to 1.13.1 and exactly the same! 7 yo is devastated...all his worlds gone and can't play it at all as it does the same on my phone and our other IPads. Please resolve this ASAP or roll back to version 1.12...no foxes but at least it worked! 

Updated to 1.13.1 and exactly the same! 7 yo is devastated...all his worlds gone and can't play it at all as it does the same on my phone and our other IPads. Please resolve this ASAP or roll back to version 1.12...no foxes but at least it worked! 

Jonathan Hale

thanks will give it a go!

Jonathan Hale

thanks will give it a go!

Everyone, the 1.13.1 release notes posted to this bug specifically state that the iOS crashing error is NOT resolved by 1.13.1. 

Everyone, the 1.13.1 release notes posted to this bug specifically state that the iOS crashing error is NOT resolved by 1.13.1. 

Shabnam cadwallender tell me if it works then. Also you should look up a tutorial on how to copy your Minecraft worlds to your iCloud or files app just in case something happens to the device or app. 🙂

Shabnam cadwallender tell me if it works then. Also you should look up a tutorial on how to copy your Minecraft worlds to your iCloud or files app just in case something happens to the device or app. 🙂

When I saw an update was coming, (1.13.1) even though it was said that iOS issues were being worked out, I was really hoping it would be fixed but I tried after eagerly awaiting all day yesterday and am confirming it does not. : (

I’ve been following this bug for a couple of weeks and I’m pretty sure my kids will be over Minecraft once this issue is fixed at this point. Too bad, I probably would have spent a bunch of money on Minecraft stuff for Christmas but now they don’t play anymore thanks to this problem.

Jonathan Hale, I didn’t really understand your post. How did you get it working? I logged out of Microsoft on all my other devices but how do you log out in an app that won’t boot up?

When I saw an update was coming, (1.13.1) even though it was said that iOS issues were being worked out, I was really hoping it would be fixed but I tried after eagerly awaiting all day yesterday and am confirming it does not. : (

I’ve been following this bug for a couple of weeks and I’m pretty sure my kids will be over Minecraft once this issue is fixed at this point. Too bad, I probably would have spent a bunch of money on Minecraft stuff for Christmas but now they don’t play anymore thanks to this problem.

Jonathan Hale, I didn’t really understand your post. How did you get it working? I logged out of Microsoft on all my other devices but how do you log out in an app that won’t boot up?

Make sure you are on a secure WiFi connection

Make sure you are on a secure WiFi connection

Also make sure you are not on a vpn or anything that unblocks websites or apps because that can also cause problems sometimes

Also make sure you are not on a vpn or anything that unblocks websites or apps because that can also cause problems sometimes

Should someone update the list of affected versions to include 1.13.1 on this bug report?

Should someone update the list of affected versions to include 1.13.1 on this bug report?

It would be nice if we could get a status on this other than "Community Consensus". 

It would be nice if we could get a status on this other than "Community Consensus". 

Is it safe to assume that everyone that has this problem has kids with restricted xbox accounts?  Anyone signing in with an account that is not a 'child' account?

Is it safe to assume that everyone that has this problem has kids with restricted xbox accounts?  Anyone signing in with an account that is not a 'child' account?

I have the same issue on my iPad 4 which is on iOS 10.3.4 

after I click on the app it shows the mojang screen then a white screen then it crashes

I have the same issue on my iPad 4 which is on iOS 10.3.4 

after I click on the app it shows the mojang screen then a white screen then it crashes

Hi David,

Mine is an adult rather than a child account, and unfortunately I'm encountering the same problems.

Hi David,

Mine is an adult rather than a child account, and unfortunately I'm encountering the same problems.

Thanks for confirming Claire, I just thought it might be a compatibility issue between the app and xbox child restrictions.  The app was running fine on my nephews iPad until we setup his Microsoft account to be a part of a family and set up his access.. immediately after the app started crashing.

Thanks for confirming Claire, I just thought it might be a compatibility issue between the app and xbox child restrictions.  The app was running fine on my nephews iPad until we setup his Microsoft account to be a part of a family and set up his access.. immediately after the app started crashing.

Hey David Adams. Try connecting to a secure WiFi connection, make sure u don’t have a vpn on your device. and if it lets you on after that, sign out of your nephews Xbox account in the Minecraft settings in the app, and it should work. It worked for me every time. I’m guessing it’s just a bug with connecting to a Microsoft account when offline. Comment back if it works!!!!!!

Hey David Adams. Try connecting to a secure WiFi connection, make sure u don’t have a vpn on your device. and if it lets you on after that, sign out of your nephews Xbox account in the Minecraft settings in the app, and it should work. It worked for me every time. I’m guessing it’s just a bug with connecting to a Microsoft account when offline. Comment back if it works!!!!!!

Hi team,

Same problem on IPad 3 with IOS 9.3

Application close after Mojang screen.

Looking after hearing from you with the fix.

thanks.

Hi team,

Same problem on IPad 3 with IOS 9.3

Application close after Mojang screen.

Looking after hearing from you with the fix.

thanks.

Probably I will ask the reimbursement from Apple Store. Are incredible. Dollars to see my son cry. Shame on you!

Please, close the opportunity to buy on Apple Store!
Incredible.

Probably I will ask the reimbursement from Apple Store. Are incredible. Dollars to see my son cry. Shame on you!

Please, close the opportunity to buy on Apple Store!
Incredible.

@Dario Passariello make sure you are not connected to a Microsoft account. If so get onto an internet connection, get into the app, go to the in game -settings, and log out of your Microsoft account. That’s how I fixed my bug. Also make sure you don’t have a vpn active. Also your grammar ARE INCREDIBLE VERY!

@Dario Passariello make sure you are not connected to a Microsoft account. If so get onto an internet connection, get into the app, go to the in game -settings, and log out of your Microsoft account. That’s how I fixed my bug. Also make sure you don’t have a vpn active. Also your grammar ARE INCREDIBLE VERY!

And don’t go hating on mojang. They are trying to fix this problem. They have been trying for a while.

And don’t go hating on mojang. They are trying to fix this problem. They have been trying for a while.

@jonathan - can't sign out of the account on the minecraft app as we can't get into the app to start with.  I think we'll just remain patient for a fix, I'm sure they're working on it, should be relatively easy to reproduce the problem from their end..

@jonathan - can't sign out of the account on the minecraft app as we can't get into the app to start with.  I think we'll just remain patient for a fix, I'm sure they're working on it, should be relatively easy to reproduce the problem from their end..

Ok, check if you use a socket that not work. like wss://usapi2.xirsys.com/ws/v2/internal
try to fix some script used in babylon.js ... sometimes have problem too.
I see that https://xirsys.com/ is instable.

The same problem is on https://classic.minecraft.net/ via browser.

Hating?.... o no... no time for this ....  ARE INCREDIBLE VERY, VERY.

( I hope that 3 weeks help someone to be a dev )

Have a fantastic day.

Ok, check if you use a socket that not work. like wss://usapi2.xirsys.com/ws/v2/internal
try to fix some script used in babylon.js ... sometimes have problem too.
I see that https://xirsys.com/ is instable.

The same problem is on https://classic.minecraft.net/ via browser.

Hating?.... o no... no time for this ....  ARE INCREDIBLE VERY, VERY.

( I hope that 3 weeks help someone to be a dev )

Have a fantastic day.

For us, we don't even have a Microsoft account. There are no parental restrictions, or any type of account other than an iTunes account. There has never been a VPN configuration. Wi-Fi on or off it doesn't matter. iPad 2 with iOS 9.3.5.

For us, we don't even have a Microsoft account. There are no parental restrictions, or any type of account other than an iTunes account. There has never been a VPN configuration. Wi-Fi on or off it doesn't matter. iPad 2 with iOS 9.3.5.

They have released an update but I still have the same problem!! It’s on an old iPad which can’t update the latest iOS update...😖

They have released an update but I still have the same problem!! It’s on an old iPad which can’t update the latest iOS update...😖

Not parental restrictions... I’m sure it’s old iPads. The one that doesn’t work here is the one which can’t update latest iOS version...

Not parental restrictions... I’m sure it’s old iPads. The one that doesn’t work here is the one which can’t update latest iOS version...

@sophie My nephew's iPad Mini is on the latest version of iPadOS, he was getting this error before we updated to Minecraft 1.13 and then also after we updated to iPadOS 13.2.2 - it was working until we imposed the xbox parental controls.. seems to be something different for everyone!

@sophie My nephew's iPad Mini is on the latest version of iPadOS, he was getting this error before we updated to Minecraft 1.13 and then also after we updated to iPadOS 13.2.2 - it was working until we imposed the xbox parental controls.. seems to be something different for everyone!

@urielsalis - regarding the potential workaround you just added:

• Make sure you are connected to a secure wifi, with no network parental controls or VPNs

  • I have secure wifi with no additional checks - the other iPad on the same network runs MC with no issues

• Try logging out of the Xbox account

  • Is this possible without a running copy of MC? (as the crash happens way before seeing any account options)

  • Would changing the password on the account force this?

  • Or is there a remote force logout in XBox accounts?

@urielsalis - regarding the potential workaround you just added:

• Make sure you are connected to a secure wifi, with no network parental controls or VPNs

  • I have secure wifi with no additional checks - the other iPad on the same network runs MC with no issues

• Try logging out of the Xbox account

  • Is this possible without a running copy of MC? (as the crash happens way before seeing any account options)

  • Would changing the password on the account force this?

  • Or is there a remote force logout in XBox accounts?

@urielsalis Your update on Nov-14 3:20 AM US Eastern time regarding a potential workaround states a potential fix for XBox.  This ticket however is titled "Minecraft doesn't work on iOS after update to 1.13.0".

Furthermore there seem to be several posts regarding XBox.

I suggest creating an additional ticket for XBox and leaving this for iOS, migrating those related comments to the new ticket.

@urielsalis Your update on Nov-14 3:20 AM US Eastern time regarding a potential workaround states a potential fix for XBox.  This ticket however is titled "Minecraft doesn't work on iOS after update to 1.13.0".

Furthermore there seem to be several posts regarding XBox.

I suggest creating an additional ticket for XBox and leaving this for iOS, migrating those related comments to the new ticket.

I edited my comment, with signing out I mean signing out of Xbox Live, which all bedrock platforms including iOS have

I edited my comment, with signing out I mean signing out of Xbox Live, which all bedrock platforms including iOS have

@urielsalis

Ok.  I didn't realize that. 

We have never created an XBox Live account.  We only play locally on our LAN using iPads.

It seems the Sign In (and I guess Log Out) button is only available once the application is running.  Is there another way people can confirm they are signed out prior to launch?

Can this be related to the root of the issue - the application launch is looking for XBox Live account? 

@urielsalis

Ok.  I didn't realize that. 

We have never created an XBox Live account.  We only play locally on our LAN using iPads.

It seems the Sign In (and I guess Log Out) button is only available once the application is running.  Is there another way people can confirm they are signed out prior to launch?

Can this be related to the root of the issue - the application launch is looking for XBox Live account? 

@urielsalis I realise you meant signing out of the Xbox live account used in the MC app running on the iPad - my question is whether/how this is possible if I cannot start the app 🙂

If I have un-installed and re-installed will that sign out be implicit (ie. it is stored in MC app data on the iPad) - or is the signed in state stored on the cloud somehow so a re-install will have no effect on the signed in status of the iPad/MC?

@urielsalis I realise you meant signing out of the Xbox live account used in the MC app running on the iPad - my question is whether/how this is possible if I cannot start the app 🙂

If I have un-installed and re-installed will that sign out be implicit (ie. it is stored in MC app data on the iPad) - or is the signed in state stored on the cloud somehow so a re-install will have no effect on the signed in status of the iPad/MC?

If you have to uninstall then reinstall to use the workaround, then you lose all your saved worlds so that is ABSOLUTELY not an option.

If you have to uninstall then reinstall to use the workaround, then you lose all your saved worlds so that is ABSOLUTELY not an option.

You can sign out from https://account.microsoft.com/devices/ by removing the device

You can sign out from https://account.microsoft.com/devices/ by removing the device

My devices are not and have never been connected to my Xbox account yet we're still having issues with it crashing. Any other ideas? Trying to be patient over here but it's getting more and more difficult with each passing day that it's not fixed... 

My devices are not and have never been connected to my Xbox account yet we're still having issues with it crashing. Any other ideas? Trying to be patient over here but it's getting more and more difficult with each passing day that it's not fixed... 

My device was not found on that link. I don't think it would help anyway, as it still crashes in airplane mode.

My device was not found on that link. I don't think it would help anyway, as it still crashes in airplane mode.

Still crashes after 1.13.1 update on iPad MC706B/A on launch either logged in or out of xbox live on two different accounts. And also after uninstalling and re-installing game.

Still crashes after 1.13.1 update on iPad MC706B/A on launch either logged in or out of xbox live on two different accounts. And also after uninstalling and re-installing game.

I also have this problem on an iPad mini running iOS 9.3.5.
Since update 1.13.1 my daughter is obsessed with Minecraft and links with all her friends currently she can't play. This is so unfair. Tried everything. Is there anyway to delete and download previous versions?

I also have this problem on an iPad mini running iOS 9.3.5.
Since update 1.13.1 my daughter is obsessed with Minecraft and links with all her friends currently she can't play. This is so unfair. Tried everything. Is there anyway to delete and download previous versions?

Still crashes after 1.13.1. Crashes even after a complete wipe of the iPad, a fresh reinstall of Minecraft, no other 3rd party apps. This is on my son's older iPad, MC 1.12.x ran fine. iPad 3, MD338LL/A, iOS 9.3.5. Is there any way to roll back to 1.12.x? Looks like 1.13.1 didn't fix this issue for anyone. We have wasted so much time trying to resolve this on our end, and my son has lost all his worlds for nothing. If a game supports certain minimum hardware and a certain minimum operating system version, the game should be tested on that minimum required hardware running the minimum supported OS. I'm hoping that was the case, but by the number of people reporting this bug, it doesn't seem like 1.13 was fully tested.

Still crashes after 1.13.1. Crashes even after a complete wipe of the iPad, a fresh reinstall of Minecraft, no other 3rd party apps. This is on my son's older iPad, MC 1.12.x ran fine. iPad 3, MD338LL/A, iOS 9.3.5. Is there any way to roll back to 1.12.x? Looks like 1.13.1 didn't fix this issue for anyone. We have wasted so much time trying to resolve this on our end, and my son has lost all his worlds for nothing. If a game supports certain minimum hardware and a certain minimum operating system version, the game should be tested on that minimum required hardware running the minimum supported OS. I'm hoping that was the case, but by the number of people reporting this bug, it doesn't seem like 1.13 was fully tested.

Addendum: The "potential workarounds" don't make any difference (I am the parent, no controls enabled, WiFi is standard WPA2, no VPNs or anything other than a standard NAT-router, and I'm not using an Xbox Live account).

Addendum: The "potential workarounds" don't make any difference (I am the parent, no controls enabled, WiFi is standard WPA2, no VPNs or anything other than a standard NAT-router, and I'm not using an Xbox Live account).

As the issue seems to target older iPads which cannot update beyond iOS 9.3.6, would it not make sense to make Minecraft 1.13.X require iOS 10 or later. This way users of iOS < 10 will be able download the older version using the standard App Store mechanism and users of iOS 10 or later will be able to use 1.13.X as they do now.

I have 3 children with iPads:

1. iPad 3rd gen with iOS 9.3.6 and Minecraft 1.13.1 - crashes after the Mojang logo

2. iPad 4th gen with iOS 9.3.5 and Minecraft 1.12.? - works perfectly

3. iPad Air with iOS 10.3.2 and Minecraft 1.13 - works perfectly

As the issue seems to target older iPads which cannot update beyond iOS 9.3.6, would it not make sense to make Minecraft 1.13.X require iOS 10 or later. This way users of iOS < 10 will be able download the older version using the standard App Store mechanism and users of iOS 10 or later will be able to use 1.13.X as they do now.

I have 3 children with iPads:

1. iPad 3rd gen with iOS 9.3.6 and Minecraft 1.13.1 - crashes after the Mojang logo

2. iPad 4th gen with iOS 9.3.5 and Minecraft 1.12.? - works perfectly

3. iPad Air with iOS 10.3.2 and Minecraft 1.13 - works perfectly

My minecraft on my iPod touch is playing up, white screen and everything crashes! Still! 😭😭😭

My minecraft on my iPod touch is playing up, white screen and everything crashes! Still! 😭😭😭

Not true Ryan. I’ve stated several times in the chain of comments that my iPad is an IPAD Air 3rd generation (2019 model) running the latest IOS. Therefore it’s the newest IPAD Air available and the current IOS.

Not true Ryan. I’ve stated several times in the chain of comments that my iPad is an IPAD Air 3rd generation (2019 model) running the latest IOS. Therefore it’s the newest IPAD Air available and the current IOS.

There are a lot of mentions that the problem could be to do with a Microsoft account. This is definitely not the case. We do not use either a Microsoft account or an Xbox live account on the iPad which is currently experiencing the problem. We just use the app without logging into any additional accounts. If I look at the Microsoft link Urielsalis provided earlier my iPad is not listed as a device.

There are a lot of mentions that the problem could be to do with a Microsoft account. This is definitely not the case. We do not use either a Microsoft account or an Xbox live account on the iPad which is currently experiencing the problem. We just use the app without logging into any additional accounts. If I look at the Microsoft link Urielsalis provided earlier my iPad is not listed as a device.

This happens to me on my iPad (5th generation) with latest version on iOS when I have no internet connection.

This also happens to me on my iPhone 8 Plus with latest iOS when I have no cellular or WiFi connection.

How am I supposed to log out of Xbox live on minecraft if it won't even open. I hope 10.3.3 will work

How am I supposed to log out of Xbox live on minecraft if it won't even open. I hope 10.3.3 will work

@Jon liddle

Sorry, my conclusion was based on my own investigation and results and that seemed to be the pattern.

Just FYI - my son's iPad Air with iOS 10.3.2 and Minecraft 1.13 which all works perfectly has an Xbox Live account and he is signed in... so that doesn't seem to be the cause either 🤔

@Jon liddle

Sorry, my conclusion was based on my own investigation and results and that seemed to be the pattern.

Just FYI - my son's iPad Air with iOS 10.3.2 and Minecraft 1.13 which all works perfectly has an Xbox Live account and he is signed in... so that doesn't seem to be the cause either 🤔

Not sure if it's the same issue, as it looks like there are a few different iOS versions here, but I resolved this in iOS 13.2 by using the "offload" feature, which retains all the data but removes the app. Then after reinstalling it worked and all the worlds and packs were still intact.

Not sure if it's the same issue, as it looks like there are a few different iOS versions here, but I resolved this in iOS 13.2 by using the "offload" feature, which retains all the data but removes the app. Then after reinstalling it worked and all the worlds and packs were still intact.

This looks like less of a crash than a dump to desktop actually. After trying to launch and being dumped to the desktop Minecraft still shows up in the recent apps with a view of the main page with Play etc. buttons. When you select it that page then becomes visible but unresponsive then dumps to the desktop again... Rinse and repeat.

Just in case this helps someone figure this out.

Mine: iPad Mini gen 2 ios 9.3.5

This looks like less of a crash than a dump to desktop actually. After trying to launch and being dumped to the desktop Minecraft still shows up in the recent apps with a view of the main page with Play etc. buttons. When you select it that page then becomes visible but unresponsive then dumps to the desktop again... Rinse and repeat.

Just in case this helps someone figure this out.

Mine: iPad Mini gen 2 ios 9.3.5

I have the same issue with my ios 9.3.5. Mojang logo then goes away, white screen and crashes.

My email is blowing up and many of the comments have such cruel words from here. This isnt the development team. They handle getting bug reports to them. Bringing up your kids isnt going to make it go faster. Sorry if that comes off rude but this isnt the place for that. The bug fix list is open to the public and the link can be found on the discord page. Its not mentionedin the list because its not been fixed yet. And like the mod said its a lot harder to pinpoint why it works for some ios versions and not others. They are still working on it. Using harsh words doesnt solve anything coding is complicated and hard. I get it though I'm frustraited as well but all I can do is wait for the fix.

I have the same issue with my ios 9.3.5. Mojang logo then goes away, white screen and crashes.

My email is blowing up and many of the comments have such cruel words from here. This isnt the development team. They handle getting bug reports to them. Bringing up your kids isnt going to make it go faster. Sorry if that comes off rude but this isnt the place for that. The bug fix list is open to the public and the link can be found on the discord page. Its not mentionedin the list because its not been fixed yet. And like the mod said its a lot harder to pinpoint why it works for some ios versions and not others. They are still working on it. Using harsh words doesnt solve anything coding is complicated and hard. I get it though I'm frustraited as well but all I can do is wait for the fix.

Hotfix 1.13.2 fixed Minecraft on my 4th generation iPad (IOS 10.3.3)

Hotfix 1.13.2 fixed Minecraft on my 4th generation iPad (IOS 10.3.3)

Did you do a fresh install or was this an update? Mine is still not working and I have updated the app? Was this release designed to fix this problem?

Did you do a fresh install or was this an update? Mine is still not working and I have updated the app? Was this release designed to fix this problem?

Ok mine was still crashing after the upgrade to 1.13.2. I never deleted the app and just waited it out. I went into the settings and offloaded the app to the cloud and then when I re downloaded it it worked. Just an idea if it doesn’t work after the upgrade to try.

Ok mine was still crashing after the upgrade to 1.13.2. I never deleted the app and just waited it out. I went into the settings and offloaded the app to the cloud and then when I re downloaded it it worked. Just an idea if it doesn’t work after the upgrade to try.

I upgraded to 1.13.2 and restarted my iPad 2nd gen. App still crashed. I’m hesitating on deleting the app as my son will lose his worlds he worked so hard on. I did back it up using iExplorer. So if others can vouch deleting the old app before installing the latest version fixed their crashing problem (esp. on an older iPad) then I’ll delete and reinstall and copy back the worlds.

I upgraded to 1.13.2 and restarted my iPad 2nd gen. App still crashed. I’m hesitating on deleting the app as my son will lose his worlds he worked so hard on. I did back it up using iExplorer. So if others can vouch deleting the old app before installing the latest version fixed their crashing problem (esp. on an older iPad) then I’ll delete and reinstall and copy back the worlds.

Now it work on my iPad 4  10.3.4 ...
I have deleted the old and reinstalled the new from Apple Store..... Tomorrow I want to check more.
Thanks guys/

Dario

Now it work on my iPad 4  10.3.4 ...
I have deleted the old and reinstalled the new from Apple Store..... Tomorrow I want to check more.
Thanks guys/

Dario

Just upgraded to both the 1.13.1 and then 1.13.2 on two ipads with success.

MD329LL/A 3rd gen

MC774LL/A 2nd gen

Both running 9.3.5

Prior to today, I had tried to rollback to a backup I had in Imazing, I had tried to install an old .ipa file for 1.12. All this thinking it was something I had done. Nothing worked. I ended up moving just my daughter's worlds (using iExplorer) to her brother's newer ipad so that at least she could play a little. His newer ipad had no problems with the 10.30 upgrade or yesterdays drop(ipad air 2 running 12.4.2). I won't be taking any upgrades any time soon. Good Luck everyone.

Just upgraded to both the 1.13.1 and then 1.13.2 on two ipads with success.

MD329LL/A 3rd gen

MC774LL/A 2nd gen

Both running 9.3.5

Prior to today, I had tried to rollback to a backup I had in Imazing, I had tried to install an old .ipa file for 1.12. All this thinking it was something I had done. Nothing worked. I ended up moving just my daughter's worlds (using iExplorer) to her brother's newer ipad so that at least she could play a little. His newer ipad had no problems with the 10.30 upgrade or yesterdays drop(ipad air 2 running 12.4.2). I won't be taking any upgrades any time soon. Good Luck everyone.

Fixed for me with MC version 1.13.2 thanks for the hard work!

To answer a couple of previous questions:

• The release notes say it is too fix a crash on starting in iOS app I guess it is specific for this issue (or at least one of the issues with these symptoms)

• I just upgraded, but I have in the past uninstalled and reinstalled so I don't know whether that made a difference

Hardware details

Fixed for me with MC version 1.13.2 thanks for the hard work!

To answer a couple of previous questions:

• The release notes say it is too fix a crash on starting in iOS app I guess it is specific for this issue (or at least one of the issues with these symptoms)

• I just upgraded, but I have in the past uninstalled and reinstalled so I don't know whether that made a difference

Hardware details

Here 1.13.2 still crashes from the white screen on launch, 1st gen iPad Pro 12.9 running iOS 13.2.2.

Edit: Minecraft was updated from 1.13 to 1.13.1 and now 1.13.2, always crashing, also after rebooting the iPad.

Here 1.13.2 still crashes from the white screen on launch, 1st gen iPad Pro 12.9 running iOS 13.2.2.

Edit: Minecraft was updated from 1.13 to 1.13.1 and now 1.13.2, always crashing, also after rebooting the iPad.

The most recent update, 1.13.2,  now works on an iPad model MD510A/B running iOS 10.3.3 (14G60) (Hurrah! Thanks Mojang developers), but not on a model MD512A/B running the same version of iOS. The latter machine upgraded directly 1.13 -> 1.13.2, while the one that now works went 1.13 -> 1.13.1 -> 1.13.2

The most recent update, 1.13.2,  now works on an iPad model MD510A/B running iOS 10.3.3 (14G60) (Hurrah! Thanks Mojang developers), but not on a model MD512A/B running the same version of iOS. The latter machine upgraded directly 1.13 -> 1.13.2, while the one that now works went 1.13 -> 1.13.1 -> 1.13.2

The 1.13.2 hotfix went out on iOS overnight - while we're pleased that this has resolved the crashing issue for some of you, we'll continue to work on the problem until everyone is back up and running again.

If you are still crashing in 1.13.2 on iOS, please mention your device model so we can be sure that we have covered every base.

Thank you for your patience!

The 1.13.2 hotfix went out on iOS overnight - while we're pleased that this has resolved the crashing issue for some of you, we'll continue to work on the problem until everyone is back up and running again.

If you are still crashing in 1.13.2 on iOS, please mention your device model so we can be sure that we have covered every base.

Thank you for your patience!

I've not been able to play minecraft since the update. I get the Mojang logo then a white screen then it crashes.

Got an iPad with model number MD512B/A
running iOs version 10.3.3(14G60)

I just ran your latest update this morning and the problem persists. After download I tried loading the game and got the same white screen and then it crashed.

Powered ipad down and then switched it on again. Same happened.

Disabled all restrictions, no effect, still crashes.

I've not been able to play minecraft since the update. I get the Mojang logo then a white screen then it crashes.

Got an iPad with model number MD512B/A
running iOs version 10.3.3(14G60)

I just ran your latest update this morning and the problem persists. After download I tried loading the game and got the same white screen and then it crashed.

Powered ipad down and then switched it on again. Same happened.

Disabled all restrictions, no effect, still crashes.

Still crashing within 1 to 2 seconds of tapping the icon. mojang splash screen appears the a second or so later it crashes.
Minecraft 1.13.0 then 1.13.1 and 1.13.2
IOS 13.2.2
iPad Air 3rd generation (2019) MUUL2B/A

Once this has eventually been resolved, will there be any compensation to cover paying for a realm that is currently not usable?

Still crashing within 1 to 2 seconds of tapping the icon. mojang splash screen appears the a second or so later it crashes.
Minecraft 1.13.0 then 1.13.1 and 1.13.2
IOS 13.2.2
iPad Air 3rd generation (2019) MUUL2B/A

Once this has eventually been resolved, will there be any compensation to cover paying for a realm that is currently not usable?

My daughter has now been able to successfully gain access. Running 9.3.5 and updated each update as supplied.

Thank you for the fix. I do think that better communication at the outset might have prevented frustration and encouraged users to leave constructive comments.

My daughter has now been able to successfully gain access. Running 9.3.5 and updated each update as supplied.

Thank you for the fix. I do think that better communication at the outset might have prevented frustration and encouraged users to leave constructive comments.

It's finally working correctly on my iPad (MD512NF/A) on iOS 10.3.3 !

I had to update from 1.13.0 to 1.13.1 then 1.13.2

Thanks to the developers for the fix and good luck for the others who waits for their versions to be fixed too.

It's finally working correctly on my iPad (MD512NF/A) on iOS 10.3.3 !

I had to update from 1.13.0 to 1.13.1 then 1.13.2

Thanks to the developers for the fix and good luck for the others who waits for their versions to be fixed too.

Just want to say thank you to the Dev team and everyone else involved for fixing this issue, i can now use the game I bought over a week ago. I can confirm the 1.13.2 hotfix has stopped the crashing issues on iPhone 5 running 10.3.3 I did delete the old copy (1.13.2) and install 1.13.3 as a fresh copy from iTunes and all works as intended, thanks again guys for all the work involved.

Just want to say thank you to the Dev team and everyone else involved for fixing this issue, i can now use the game I bought over a week ago. I can confirm the 1.13.2 hotfix has stopped the crashing issues on iPhone 5 running 10.3.3 I did delete the old copy (1.13.2) and install 1.13.3 as a fresh copy from iTunes and all works as intended, thanks again guys for all the work involved.

Re the previous comment: 1.13.3 fixed it not 1.13.2 as mentioned.

Re the previous comment: 1.13.3 fixed it not 1.13.2 as mentioned.

1.13.2 needs to be release for Windows 10 PC as well! My game's crashing every 5 minutes whilst I play.

1.13.2 needs to be release for Windows 10 PC as well! My game's crashing every 5 minutes whilst I play.

Sorry to hear that some are still having problems after 1.13.2 but I wanted to report that it is now working for me. iPad model MD518LL/A running iOS 10.3.4. Thanks for the fix!

Sorry to hear that some are still having problems after 1.13.2 but I wanted to report that it is now working for me. iPad model MD518LL/A running iOS 10.3.4. Thanks for the fix!

Hi

Update on my issue: 56266

Thanks so much for the hard work the developers put into fixing the issue.

My son is crazy happy, Minecraft is working again. Not sure what version it upgraded too since I left it on the wifi this morning to automatically update. Must be the latest release, will check once I have an opportunity to do so.

Issue can be closed on my side.

Hi

Update on my issue: 56266

Thanks so much for the hard work the developers put into fixing the issue.

My son is crazy happy, Minecraft is working again. Not sure what version it upgraded too since I left it on the wifi this morning to automatically update. Must be the latest release, will check once I have an opportunity to do so.

Issue can be closed on my side.

Hi guys.  I have downloaded 1.13.2 onto an iPad 4 gen running iOS 10.3.4 and it still crashing - Mojang logo, white screen and back to homepage.  I do run parental app qustodio which has been disabled, so no parental vpn and a restart. but still no change.  thanks for all your hard work. I know its not easy.  Lets hope everyone is supporting you.!!

Hi guys.  I have downloaded 1.13.2 onto an iPad 4 gen running iOS 10.3.4 and it still crashing - Mojang logo, white screen and back to homepage.  I do run parental app qustodio which has been disabled, so no parental vpn and a restart. but still no change.  thanks for all your hard work. I know its not easy.  Lets hope everyone is supporting you.!!

A simple update didn't work for me. I had to remove Minecraft. Restart the ipad, then reinstall Minecraft. The ipad is on ios 10.3. 3.

A simple update didn't work for me. I had to remove Minecraft. Restart the ipad, then reinstall Minecraft. The ipad is on ios 10.3. 3.

If you have updated to 1.13.2 and are still having crashing problems and you don't want to completely uninstall the game and risk losing worlds this process worked for me on 3 different iPads.

Model Info on the Now working iPad's

iPad Air 2 - MNV72LL/A - Version 13.2.2

iPad 5th Generation - MP2G2LL/A - Version 13.2.2

iPad 4th Generation - MD513LL/A - Version 10.3.3

Go to Settings > iPhone/iPad Storage -> Find Minecraft and click it.  Select Offload App and let it offload the app and all the data to the cloud.  Then just go back to the home screen and click on Minecraft it will download the app and all your data and it worked for me upon doing this.

If you have updated to 1.13.2 and are still having crashing problems and you don't want to completely uninstall the game and risk losing worlds this process worked for me on 3 different iPads.

Model Info on the Now working iPad's

iPad Air 2 - MNV72LL/A - Version 13.2.2

iPad 5th Generation - MP2G2LL/A - Version 13.2.2

iPad 4th Generation - MD513LL/A - Version 10.3.3

Go to Settings > iPhone/iPad Storage -> Find Minecraft and click it.  Select Offload App and let it offload the app and all the data to the cloud.  Then just go back to the home screen and click on Minecraft it will download the app and all your data and it worked for me upon doing this.

I have two different models crashing on the loading screen, MF432B/A and MC769B/A. I have 10 of each of these, none of which are working. All are experiencing the same issue! Any advice?

I have two different models crashing on the loading screen, MF432B/A and MC769B/A. I have 10 of each of these, none of which are working. All are experiencing the same issue! Any advice?

Crashing issue persists on Minecraft for iPhone6 even after updating to 1.13.2. This is unacceptable that this has yet to be fixed after 3 weeks. I am not entering any of my worlds as to risk corruption because my worlds are extremely important. Please fix this crashing issue ASAP I am getting very frustrated.

Crashing issue persists on Minecraft for iPhone6 even after updating to 1.13.2. This is unacceptable that this has yet to be fixed after 3 weeks. I am not entering any of my worlds as to risk corruption because my worlds are extremely important. Please fix this crashing issue ASAP I am getting very frustrated.

Still crashes on 1.13.2. Pls keep trying

Still crashes on 1.13.2. Pls keep trying

The crashes seem to only happen if you were signed in to Xbox Live then opening the game without an Internet connection

The latest update 1.13.2 seems to have worked for Minecraft on my two iPhone 5S models running the latest 9.X version. It's a little slow to start (maybe not far off from typical) but it gets to the main menu without crashing. Thanks for pushing out this fix, and I hope you can resolve issues for other users soon!

The latest update 1.13.2 seems to have worked for Minecraft on my two iPhone 5S models running the latest 9.X version. It's a little slow to start (maybe not far off from typical) but it gets to the main menu without crashing. Thanks for pushing out this fix, and I hope you can resolve issues for other users soon!

I can confirm that 1.13.2 has fixed the problem on my iPad 2 (IOS version 9.3.5), so thanks Developers, and I'll now be locking it to this version from now on to protect me from future problems. Bye.

I can confirm that 1.13.2 has fixed the problem on my iPad 2 (IOS version 9.3.5), so thanks Developers, and I'll now be locking it to this version from now on to protect me from future problems. Bye.

Version 1.13.2 works on iPad with iOS 10.3.3. I have one happy kid. Thanks

Version 1.13.2 works on iPad with iOS 10.3.3. I have one happy kid. Thanks

I have the newest iPad with the newest iOS version and an iPhone 6 with iOS 12. Still crashes when I’m offline and connected to a Microsoft account. Pls fix. The only way to keep it from crashing is by logging out when I’m online. But if I do that then my skins and purchases don’t save and I can’t access the skins that are on my Microsoft account. PLS FIX. EVEN AFTER THIS NEW UPDATE ITS STILL HAPPENING 😞 ...pls

I have the newest iPad with the newest iOS version and an iPhone 6 with iOS 12. Still crashes when I’m offline and connected to a Microsoft account. Pls fix. The only way to keep it from crashing is by logging out when I’m online. But if I do that then my skins and purchases don’t save and I can’t access the skins that are on my Microsoft account. PLS FIX. EVEN AFTER THIS NEW UPDATE ITS STILL HAPPENING 😞 ...pls

@Hayden look up a tutorial on YouTube on how to copy your worlds onto your device storage and iCloud. It is very helpful🙂

@Hayden look up a tutorial on YouTube on how to copy your worlds onto your device storage and iCloud. It is very helpful🙂

Mine now works on 1.13 2 update - After following Greg Ericksons advice on moving the iPad minecraft storage to the cloud and then relaunching minecraft.

Mine now works on 1.13 2 update - After following Greg Ericksons advice on moving the iPad minecraft storage to the cloud and then relaunching minecraft.

Thank you, ours is working now.  Upgraded from 1.13.0 straight to 1.13.2 on an iPad 2 (Model A1395) IOS 9.3.5. Played with WIFI on & off, haven't tested with VPN & parental controls, we don't have a Microsoft account, and have now stopped Automatic Updates.  Thanks for fixing, but sorry to those who are still having issues.

Thank you, ours is working now.  Upgraded from 1.13.0 straight to 1.13.2 on an iPad 2 (Model A1395) IOS 9.3.5. Played with WIFI on & off, haven't tested with VPN & parental controls, we don't have a Microsoft account, and have now stopped Automatic Updates.  Thanks for fixing, but sorry to those who are still having issues.

2 iPad 2's are now working.

One was upgraded 1.13.0 -> 1.13.2 and now works

The other was upgrade from prior to 1.13.0 -> 1.13.2.

They do experience a slow load time, but that may be normal.  No xbox account on either, but Internet available via wifi.

2 iPad 2's are now working.

One was upgraded 1.13.0 -> 1.13.2 and now works

The other was upgrade from prior to 1.13.0 -> 1.13.2.

They do experience a slow load time, but that may be normal.  No xbox account on either, but Internet available via wifi.

Ipad2 now working with latest availab

le OS. I don't have cloud so what is the best way of backing up my sons worlds with a view to possibly transferring to a Nintendo switch?

Ipad2 now working with latest availab

le OS. I don't have cloud so what is the best way of backing up my sons worlds with a view to possibly transferring to a Nintendo switch?

1.13.2 now works on my son's iPad 3, running 9.3.5

1.13.2 now works on my son's iPad 3, running 9.3.5

Yeah! Updated again this evening and all up and running again. Thanks guys for all your hard work. I’ll know not to uninstall and reinstall next time and be more patient. 👍👍

Yeah! Updated again this evening and all up and running again. Thanks guys for all your hard work. I’ll know not to uninstall and reinstall next time and be more patient. 👍👍

My daughter’s iPad mini 2 works after this 1.13.2 update. My son’s (same hardware) crashed out about 3 times after update, but then gave a screen to transfer purchases to his Ms live account. I chose yes, and for the first time that worked (thank you!). Then the app started working well again.

...Spoke too soon. After less than 5 minutes, both children screamed because it kicked them out of their worlds with a hard crash to the Apple home screens. ..[deep sigh].. it has now kicked them out multiple times and they are likely to try a different game now. I am about to give up.😞

My daughter’s iPad mini 2 works after this 1.13.2 update. My son’s (same hardware) crashed out about 3 times after update, but then gave a screen to transfer purchases to his Ms live account. I chose yes, and for the first time that worked (thank you!). Then the app started working well again.

...Spoke too soon. After less than 5 minutes, both children screamed because it kicked them out of their worlds with a hard crash to the Apple home screens. ..[deep sigh].. it has now kicked them out multiple times and they are likely to try a different game now. I am about to give up.😞

Thanks Mojang!

iPad 3rd gen with iOS 9.3.6 and Minecraft 1.13.2 is now working, though worlds have been lost 🤔

Thanks Mojang!

iPad 3rd gen with iOS 9.3.6 and Minecraft 1.13.2 is now working, though worlds have been lost 🤔

Same. The app won’t open on our iPad mini. It begins to launch showing the Mojang logo then it goes white before exiting the app automatically. Although it is an older iPad, this is still on iOS 9 and the app states it will work on iOS 8 onwards. Have tried re-installing the app, turning iPad off and on, clearing cache and resetting the iPad and other suggestions on here and google. My daughter is devastated! Please fix this bug ASAP.

Same. The app won’t open on our iPad mini. It begins to launch showing the Mojang logo then it goes white before exiting the app automatically. Although it is an older iPad, this is still on iOS 9 and the app states it will work on iOS 8 onwards. Have tried re-installing the app, turning iPad off and on, clearing cache and resetting the iPad and other suggestions on here and google. My daughter is devastated! Please fix this bug ASAP.

I have iOS 10.3.3 on my iPad and Minecraft and this issue is still occurring. It launches with a white screen then after a couple of seconds it crashes. This issue is open for a while now and my kids are unable to play.

I have iOS 10.3.3 on my iPad and Minecraft and this issue is still occurring. It launches with a white screen then after a couple of seconds it crashes. This issue is open for a while now and my kids are unable to play.

latest update (1.13.2) solved the issue on iphone 5c (didn't work with 1.13 and 1.13.1). Thanks!

latest update (1.13.2) solved the issue on iphone 5c (didn't work with 1.13 and 1.13.1). Thanks!

Working on my ipad now - old ipad 2, ios 9.5.3... Thanks!

Working on my ipad now - old ipad 2, ios 9.5.3... Thanks!

It's really really BAD you're right. It's my favorite game and l can't play it!!!! I try to open but right after I open it, it crashes. Every time!!! PLEASE fix this so I can play again. -Quinn age 8

It's really really BAD you're right. It's my favorite game and l can't play it!!!! I try to open but right after I open it, it crashes. Every time!!! PLEASE fix this so I can play again. -Quinn age 8

Updated to 1.13.2 on our iPad 2 but still not working 😭

Updated to 1.13.2 on our iPad 2 but still not working 😭

Done update 1.13.2 yesterday still not working , 😡

Done update 1.13.2 yesterday still not working , 😡

Update 1.13.2 now works on iPad MC706B/A.

Update 1.13.2 now works on iPad MC706B/A.

Help! Desperate 9 yr old son has lost all of his worlds after the update to 1.13.2! How can we restore his lost worlds?

We have MCPE on an iPad 3, iOS, version 9.3.5. (13G36).

MC worked well, until updates 1.13.0 and 1.13.1. We experienced the same problems as mentioned above: first the Mojang-logo, then a white screen, then it crashed.

Yesterday we updated to 1.13.2. Minecraft worked again (yay!) but, like I said, showed none of his worlds.

My son has an XBOX-live account. So his worlds are supposed to be stored there, but MCPE tells us otherwise. What can I do? 

Help! Desperate 9 yr old son has lost all of his worlds after the update to 1.13.2! How can we restore his lost worlds?

We have MCPE on an iPad 3, iOS, version 9.3.5. (13G36).

MC worked well, until updates 1.13.0 and 1.13.1. We experienced the same problems as mentioned above: first the Mojang-logo, then a white screen, then it crashed.

Yesterday we updated to 1.13.2. Minecraft worked again (yay!) but, like I said, showed none of his worlds.

My son has an XBOX-live account. So his worlds are supposed to be stored there, but MCPE tells us otherwise. What can I do? 

As far as I know only realms are stored by Mojang. If you deleted the app while trying to fix Minecraft, you deleted the worlds stored on the device. I have an iPad 4 that is now working with 1.13.2 and our worlds are still there.
I have accidentally taken my phone swimming and lost my worlds that way as well. Super bummer to lose them, but still fun to start fresh.

As far as I know only realms are stored by Mojang. If you deleted the app while trying to fix Minecraft, you deleted the worlds stored on the device. I have an iPad 4 that is now working with 1.13.2 and our worlds are still there.
I have accidentally taken my phone swimming and lost my worlds that way as well. Super bummer to lose them, but still fun to start fresh.

Working iPad 4 with version 1.13.2

I have an iPad 4 Model A1458 and version 1.13.2 of Minecraft. In version 1.13.1 I got a white screen that stays there for more than 10 minutes so I quit the app and conclude it doesn't work.

Now that I have 1.13.2 I was disappointed at first; when I boot the app, I get the Mojang logo, and then a white screen. After a few minutes I see the loading screen and the game boots, asks for language and then I can choose a world. After again a few minutes the world loads. Now my kids can play again  \o/ 

Working iPad 4 with version 1.13.2

I have an iPad 4 Model A1458 and version 1.13.2 of Minecraft. In version 1.13.1 I got a white screen that stays there for more than 10 minutes so I quit the app and conclude it doesn't work.

Now that I have 1.13.2 I was disappointed at first; when I boot the app, I get the Mojang logo, and then a white screen. After a few minutes I see the loading screen and the game boots, asks for language and then I can choose a world. After again a few minutes the world loads. Now my kids can play again  \o/ 

Thank you @Nathan Brasby. 
My son didn't have any realms, but thank you for your advice. 
What I need to know: 

My son connected his MCPE to Xbox Live, some time ago. 

After the problems with 1.13.0, he deleted and reinstalled MCPE on his iPad3, v 9.3.5.

Only after 1.13.2 was launched, MC worked again. But then he noticed that all his worlds - years of work, dedication and creativity! - are completely gone. 😞

Is there a fix for this???

I'm also asking this on behalf of others, since I have seen that we are not the only ones with this problem... 

So, is there anything we can do to restore/to get his worlds back?

Thanks in advance!

Thank you @Nathan Brasby. 
My son didn't have any realms, but thank you for your advice. 
What I need to know: 

My son connected his MCPE to Xbox Live, some time ago. 

After the problems with 1.13.0, he deleted and reinstalled MCPE on his iPad3, v 9.3.5.

Only after 1.13.2 was launched, MC worked again. But then he noticed that all his worlds - years of work, dedication and creativity! - are completely gone. 😞

Is there a fix for this???

I'm also asking this on behalf of others, since I have seen that we are not the only ones with this problem... 

So, is there anything we can do to restore/to get his worlds back?

Thanks in advance!

Looks like 1.13.2 fixed it for both iPad2 and iPad3 in our house. Thanks for pushing out an iOS only fix to correct the problem!

Looks like 1.13.2 fixed it for both iPad2 and iPad3 in our house. Thanks for pushing out an iOS only fix to correct the problem!

Problem solved with 1.13.2 in iPad 4! Installed app from 1.13.1 shut down iPad after closing all apps. Powered it on... took a while to load but works. Played with the kids for a while today. Locking auto app update. Thanks for fixing it!!

Problem solved with 1.13.2 in iPad 4! Installed app from 1.13.1 shut down iPad after closing all apps. Powered it on... took a while to load but works. Played with the kids for a while today. Locking auto app update. Thanks for fixing it!!

I'm happy the problem has now been resolved! Unfortunately I was impatient and deleted my Minecraft and now I'm starting from scratch. I guess now it is a new beginning for me.

I'm happy the problem has now been resolved! Unfortunately I was impatient and deleted my Minecraft and now I'm starting from scratch. I guess now it is a new beginning for me.

The 1.13.2 hotfix/update did NOT fix this...  still the same crashing within a few minutes, still can NOT access the marketplace.

The 1.13.2 hotfix/update did NOT fix this...  still the same crashing within a few minutes, still can NOT access the marketplace.

Thank you. Fixed on iPads running ios 10.3.3
ios 9.3.6 and ios 9.3.5. Worlds were only lost on the iPad that we deleted the app on. Others were there after update.

Thank you. Fixed on iPads running ios 10.3.3
ios 9.3.6 and ios 9.3.5. Worlds were only lost on the iPad that we deleted the app on. Others were there after update.

• • • 1.13.2 does NOT fix this issue ***

2 very upset children in this house. One has not had Minecraft for weeks, the other — get this — was ok until this morning when 1.13.2 caused her iPad to crash. 

Tried all suggestions on this thread. No joy.

• • • 1.13.2 does NOT fix this issue ***

2 very upset children in this house. One has not had Minecraft for weeks, the other — get this — was ok until this morning when 1.13.2 caused her iPad to crash. 

Tried all suggestions on this thread. No joy.

three iPads and it will only run on one (all up-to-date iOS and Minecraft). Have tried the get rounds - can do the wifi suggestion but not the log-out as can't get to the screen to do it.

three iPads and it will only run on one (all up-to-date iOS and Minecraft). Have tried the get rounds - can do the wifi suggestion but not the log-out as can't get to the screen to do it.

Thanks Mojang. This update (1.13.2) fixes the problem
I had with crashing on start-up on an old IPad2 (running 10.3.3)

Thanks Mojang. This update (1.13.2) fixes the problem
I had with crashing on start-up on an old IPad2 (running 10.3.3)

1.13.2 fixed it past the Mojang white screen, but now it crashes on sign in.  So still can't play with friends.  Can you please just release the old version that worked for people on iOS, I really don't care about foxes and skins and would rather be able to actually play, it's been weeks!

1.13.2 fixed it past the Mojang white screen, but now it crashes on sign in.  So still can't play with friends.  Can you please just release the old version that worked for people on iOS, I really don't care about foxes and skins and would rather be able to actually play, it's been weeks!

1.13.1 on iPadOS 13.2.2 was flakey but would eventually work for me. But 1.13.2 doesn't work at all. Crashes at different points, but has always crashed by the time it can load a world. Both local worlds and connecting to a server.

1.13.1 on iPadOS 13.2.2 was flakey but would eventually work for me. But 1.13.2 doesn't work at all. Crashes at different points, but has always crashed by the time it can load a world. Both local worlds and connecting to a server.

Hi,

Update 1.13.2 has fixed the loading issue i was experiencing on iOS iPad4.

It hasn't crashed yet as experienced by many others.

Good luck everyone.

Hi,

Update 1.13.2 has fixed the loading issue i was experiencing on iOS iPad4.

It hasn't crashed yet as experienced by many others.

Good luck everyone.

Minecraft on iPhone 6 remains unplayable. Crashes within a minute of opening and has been this way for 2 weeks. This is very frustrating and is putting my project significantly behind schedule. And yet the game does not crash when I am on WiFi but I does crash on cellular data. And no I am not signed into Xbox live. Please fix ASAP.

Minecraft on iPhone 6 remains unplayable. Crashes within a minute of opening and has been this way for 2 weeks. This is very frustrating and is putting my project significantly behind schedule. And yet the game does not crash when I am on WiFi but I does crash on cellular data. And no I am not signed into Xbox live. Please fix ASAP.

Still won't work on my iPad. Please please fix this.

Still won't work on my iPad. Please please fix this.

Aww man. Still doesn’t work even after the 1.13.3 update 😞 Pls keep trying all it does now it freeze for about a whole minute then crash. Pls keep trying

Aww man. Still doesn’t work even after the 1.13.3 update 😞 Pls keep trying all it does now it freeze for about a whole minute then crash. Pls keep trying

I’m seeing the same issues on an iPhone 7+ with iOS 13.1.2 and 13.1.3. The slowness does appear to be time of day related, but independent of screen time controls.

I’m seeing the same issues on an iPhone 7+ with iOS 13.1.2 and 13.1.3. The slowness does appear to be time of day related, but independent of screen time controls.

Still crashes at start with version 1.13.3 on iOS 13.2.3.

Still crashes at start with version 1.13.3 on iOS 13.2.3.

Minecraft 1.13.3
iOS 9.5.3 (13G36)
iPad 3 A1416
Loads to the home screen and then seems to crash about 30 seconds later no matter what I try to do.
Load game - crash
Create new game - crash
Do nothing and wait 30 seconds -crash

Minecraft 1.13.3
iOS 9.5.3 (13G36)
iPad 3 A1416
Loads to the home screen and then seems to crash about 30 seconds later no matter what I try to do.
Load game - crash
Create new game - crash
Do nothing and wait 30 seconds -crash

See comment 12 minutes ago.
Did some more digging. Connected to wifi - crash
Wifi off - no crash!!!
No VPN
Not connected to Xbox live

See comment 12 minutes ago.
Did some more digging. Connected to wifi - crash
Wifi off - no crash!!!
No VPN
Not connected to Xbox live

For me on my iPhone 6 it is the exact opposite!!! This is probably the weirdest bug I have ever seen!

For me on my iPhone 6 it is the exact opposite!!! This is probably the weirdest bug I have ever seen!

1.13.3 did NOT fix the crash issue.  I have a three ipads with ios12.4 and ios13.2.2, that all still crash with minecraft 1.13.3.  Still the same Marketplace problem, can not connect to Marketplace in 1.13.3, although internet access is ok.  My ipod touch with older MC 1.12 does not crash, and accesses the marketplace fine.  The did fix it for older ipads, but it's still broken for new ipads, with new ios versions.

1.13.3 did NOT fix the crash issue.  I have a three ipads with ios12.4 and ios13.2.2, that all still crash with minecraft 1.13.3.  Still the same Marketplace problem, can not connect to Marketplace in 1.13.3, although internet access is ok.  My ipod touch with older MC 1.12 does not crash, and accesses the marketplace fine.  The did fix it for older ipads, but it's still broken for new ipads, with new ios versions.

I'm having the same Problems on my Android phone, but if I try to connect my Microsoft account it will crash.

I'm having the same Problems on my Android phone, but if I try to connect my Microsoft account it will crash.

I just started having this issue in the last 2 days. Initially minecraft would work on sons ipad and he could log into worlds but I could not join any of his realms. We both ended up uninstalling and reinstalling minecraft, yesterday he could create a world but I could not join. When he left the world he couldn't get back into any of them - it crashed every time. Then after trying to logon to his xbox account he couldn't get into anything. It either crashes on load on the white screen, or it crashes after running for a minute or two. Minecraft will run on my ipad, but I cant join any other players.  

I just started having this issue in the last 2 days. Initially minecraft would work on sons ipad and he could log into worlds but I could not join any of his realms. We both ended up uninstalling and reinstalling minecraft, yesterday he could create a world but I could not join. When he left the world he couldn't get back into any of them - it crashed every time. Then after trying to logon to his xbox account he couldn't get into anything. It either crashes on load on the white screen, or it crashes after running for a minute or two. Minecraft will run on my ipad, but I cant join any other players.  

I am experiencing this issue with both of my kids' iPads.  They both updated to 1.13.3 and now even staying on the main menu causes a crash after 3-10 seconds.  The game is absolutely unusable.  They can turn off their wifi and the game will remain stable but since they want to play with each other that doesn't help us at all.  I have updated them to the most current iOS available and that has had no effect on the problem.

Ironic since 1.12 was stable and the release notes for 1.13.3 said they fixed many iOS crashes.

Would it be useful to extract some of the crash dump files from their iPads?  Or is this basically a known issue at this point?

I am experiencing this issue with both of my kids' iPads.  They both updated to 1.13.3 and now even staying on the main menu causes a crash after 3-10 seconds.  The game is absolutely unusable.  They can turn off their wifi and the game will remain stable but since they want to play with each other that doesn't help us at all.  I have updated them to the most current iOS available and that has had no effect on the problem.

Ironic since 1.12 was stable and the release notes for 1.13.3 said they fixed many iOS crashes.

Would it be useful to extract some of the crash dump files from their iPads?  Or is this basically a known issue at this point?

Any more update on this issue? Ours doesn’t work with the latest version either. Is this close to being resolved? Annoying when you have paid money for this game yet you can’t use it? 

Any more update on this issue? Ours doesn’t work with the latest version either. Is this close to being resolved? Annoying when you have paid money for this game yet you can’t use it? 

Would like an update we have the same issue and my kids are getting quite upset about it. Can play offline but it doesn’t save their world so really frustrating.

Would like an update we have the same issue and my kids are getting quite upset about it. Can play offline but it doesn’t save their world so really frustrating.

Noticing a similar issue on iPad Air (original 2013 model) running iOS 12.4.3

Still crashes from white splash screen with Mojang logo every time, even after updating to 1.14.

Still crashes from white splash screen with Mojang logo every time, even after updating to 1.14.

Strangely enough, both of my kids' iPads are still on 1.13.3 and the crashing stopped a couple of days ago so there must be something server-side that was done to correct it.  I'm afraid to update to 1.14 in case the crashing returns since there's no way to go back.

Strangely enough, both of my kids' iPads are still on 1.13.3 and the crashing stopped a couple of days ago so there must be something server-side that was done to correct it.  I'm afraid to update to 1.14 in case the crashing returns since there's no way to go back.

iPad mini 4 here, two of them, plus an iPhone 8. Can not access marketplace at all to get mashups downloaded to device. Most of the time it crashes immediately when just trying to get into a world. Lovely part is the one will work while the other crashes and they are both running the exact same configuration. How is it that we can spend time rolling out the bee update, yet can’t get this issue fixed completely?

iPad mini 4 here, two of them, plus an iPhone 8. Can not access marketplace at all to get mashups downloaded to device. Most of the time it crashes immediately when just trying to get into a world. Lovely part is the one will work while the other crashes and they are both running the exact same configuration. How is it that we can spend time rolling out the bee update, yet can’t get this issue fixed completely?

I am having the same issue on my device, please fix this.

I am having the same issue on my device, please fix this.

Affects 1.14.0

Affects 1.14.0

My son was excited to try Minecraft again. We open the app and it crashes after less than a minute. Crazy. 

My son was excited to try Minecraft again. We open the app and it crashes after less than a minute. Crazy. 

1.14 also still crashes.  Can not access the marketplace, even though no other apps have internet issues.  This time though, ALL MY PURCHASES ARE MISSING!  over $100 during the last six years, GONE!

1.14 also still crashes.  Can not access the marketplace, even though no other apps have internet issues.  This time though, ALL MY PURCHASES ARE MISSING!  over $100 during the last six years, GONE!

1.14.0 is working on iPhone 5s, iPad 4, and iPhone 5c. Thanks for getting us the bee update at the same time as Java!

1.14.0 is working on iPhone 5s, iPad 4, and iPhone 5c. Thanks for getting us the bee update at the same time as Java!

I've got the same issues - won't connect to marketplace, won't load my characters, no bitcoins and no purchases are there. This is extremely frustrating! All on Ipad iOS 13.x App and 1.14  keeps crashing at various points. Seems to connect to my xbox account but no content there either. Same messages as first one above plus failed to load character 1, 2, 3 etc. All worlds are locked despite having previously purchased the templates except the creative ones, that freeze on load and the whole thing keeps crashing.

I've got the same issues - won't connect to marketplace, won't load my characters, no bitcoins and no purchases are there. This is extremely frustrating! All on Ipad iOS 13.x App and 1.14  keeps crashing at various points. Seems to connect to my xbox account but no content there either. Same messages as first one above plus failed to load character 1, 2, 3 etc. All worlds are locked despite having previously purchased the templates except the creative ones, that freeze on load and the whole thing keeps crashing.

I hope this is the right forum for this comment. I will begin playing the game, it does load up, but when I get into the digger and start it up, and go to mine, I can switch the direction of the drill but then it will only advance so much. I have deleted multiple games I have uninstalled and reinstalled the file, but it continuously fails to allow me to mind anything.

I hope this is the right forum for this comment. I will begin playing the game, it does load up, but when I get into the digger and start it up, and go to mine, I can switch the direction of the drill but then it will only advance so much. I have deleted multiple games I have uninstalled and reinstalled the file, but it continuously fails to allow me to mind anything.

iOS 13.3 updated today.

6th Gen iPad MR7G2LL/A

Minecraft 1.14.1 

Minecraft goes to the Mojang splash screen for a moment, then returns to home.

Have uninstalled and reinstalled it, rebooted a few times. 

If there were crash logs somewhere, I'd send them, but I don't know where they live.

iOS 13.3 updated today.

6th Gen iPad MR7G2LL/A

Minecraft 1.14.1 

Minecraft goes to the Mojang splash screen for a moment, then returns to home.

Have uninstalled and reinstalled it, rebooted a few times. 

If there were crash logs somewhere, I'd send them, but I don't know where they live.

Minecraft doesn't work on iOS. After one or two minutes it crashes. Version 1.14.1. Ipad 6th generation. IOS 13.3

Minecraft doesn't work on iOS. After one or two minutes it crashes. Version 1.14.1. Ipad 6th generation. IOS 13.3

After deleting the Minecraft app and re-installing it works again in the sense that it gets past the splash screen and I can create a new world, both with 1.14 and 1.14.1, must be something in my old worlds or settings or something cached that previously always let it crash on launch. What doesn't seem to work is creating a world with The Legendary Phoenix template, it just hangs while generating the world and giving tips.

After deleting the Minecraft app and re-installing it works again in the sense that it gets past the splash screen and I can create a new world, both with 1.14 and 1.14.1, must be something in my old worlds or settings or something cached that previously always let it crash on launch. What doesn't seem to work is creating a world with The Legendary Phoenix template, it just hangs while generating the world and giving tips.

I have the same problem and i can’t neither log in in my Xbox live account

I have the same problem and i can’t neither log in in my Xbox live account

now i cant play minecraft at all. The recent update keeps me from playing it now. It goes onto the load screen and then crashes. Pls fix. Imtroes deleting the app and reinstalling it but it doesnt help

😞 pls keep trying

now i cant play minecraft at all. The recent update keeps me from playing it now. It goes onto the load screen and then crashes. Pls fix. Imtroes deleting the app and reinstalling it but it doesnt help

😞 pls keep trying

Just bought a new tablet, bought 1.14 in the play store.but it downloads and installs it. But when its finished and i click the icon. Screen goes black. Literally nothing happens. Its a 6gb tablet with 400gb space free. Running Android 8.

Just bought a new tablet, bought 1.14 in the play store.but it downloads and installs it. But when its finished and i click the icon. Screen goes black. Literally nothing happens. Its a 6gb tablet with 400gb space free. Running Android 8.

I have 14.1 and it crashes while it's loading. 

I have 14.1 and it crashes while it's loading. 

I am on iPad Pro with the most current iOS update.  I have had trouble off and on since I purchased the app. Usually every other day I offload the app and download it again.  Sometimes this helps. Since the hotfix 1.14.1 that  doesn’t seem to work anymore.  I noticed it usually crashes right after I start getting my messages about my character failed to load.

 Somehow I actually got in on Dec 24th and could play, but I’m now back to the app crashing.  I wish there was a way to delete those characters I created , then maybe I might be able to play. 

I am on iPad Pro with the most current iOS update.  I have had trouble off and on since I purchased the app. Usually every other day I offload the app and download it again.  Sometimes this helps. Since the hotfix 1.14.1 that  doesn’t seem to work anymore.  I noticed it usually crashes right after I start getting my messages about my character failed to load.

 Somehow I actually got in on Dec 24th and could play, but I’m now back to the app crashing.  I wish there was a way to delete those characters I created , then maybe I might be able to play. 

Hi. Since the latest update my son is able to play on his iPad but NOT if connecting via WiFi to a realm or join a friends world over the same network. I have reset all the iPad network settings and re-joined our WiFi as per instructions I found online.  Other games etc work fine while online but Minecraft crashes. Minecraft loads and allows him to play on his own worlds but over a WiFi network he can join the realm or world but after a few minutes he gets kicked off.

iOS 10.3.3 with Minecraft  version  1.14.1

Hi. Since the latest update my son is able to play on his iPad but NOT if connecting via WiFi to a realm or join a friends world over the same network. I have reset all the iPad network settings and re-joined our WiFi as per instructions I found online.  Other games etc work fine while online but Minecraft crashes. Minecraft loads and allows him to play on his own worlds but over a WiFi network he can join the realm or world but after a few minutes he gets kicked off.

iOS 10.3.3 with Minecraft  version  1.14.1

Yeah, I'm running on a Galaxy S5, I get the loading screen WHEN I first open the game. It gets two thirds of the way there, and crashes, sending me to the home screen.

Yeah, I'm running on a Galaxy S5, I get the loading screen WHEN I first open the game. It gets two thirds of the way there, and crashes, sending me to the home screen.

Minecraft stopped on all iPads in house. Now works on all again by following this.

BACKUP WORLDS

Turn off WiFi.

Reset network settings in General

Un install minecraft. 

Reconnect to network but set manual dns to 8.8.8.8

re install minecraft. Accept notifications on first run. 

RE INSTALL WORLDS BACKUP

 Worked for me on all ipads. Hope it does for everyone else. Interested on feedback.

Thanks

Justin

Minecraft stopped on all iPads in house. Now works on all again by following this.

BACKUP WORLDS

Turn off WiFi.

Reset network settings in General

Un install minecraft. 

Reconnect to network but set manual dns to 8.8.8.8

re install minecraft. Accept notifications on first run. 

RE INSTALL WORLDS BACKUP

 Worked for me on all ipads. Hope it does for everyone else. Interested on feedback.

Thanks

Justin

Justin,

Thanks ever so much for your advice!

Your solution worked for me, but with a couple of fewer steps.

I had previously backed up my worlds via iTunes (would always reccomend backing up your worlds before trying any fixes), so just tried to change the Manual DNS to 8.8.8.8 on my iPad and this worked without un-installing and re-installing Minecraft! I've now got 2 very happy boys who've gone without Minecraft for nearly a month!  Thanks ever so much for following this up!

Justin,

Thanks ever so much for your advice!

Your solution worked for me, but with a couple of fewer steps.

I had previously backed up my worlds via iTunes (would always reccomend backing up your worlds before trying any fixes), so just tried to change the Manual DNS to 8.8.8.8 on my iPad and this worked without un-installing and re-installing Minecraft! I've now got 2 very happy boys who've gone without Minecraft for nearly a month!  Thanks ever so much for following this up!

No thanks at all to Mojang!!! But many thanks to Justin because changing to DNS 8.8.8.8 works brilliantly. It really ticks me off that I have to use a public google DNS to get into Minecraft, but maybe, just maybe they will use this temp solution to figure out a permanent solution. But, they have seemingly forgotten all about this issue and are probably working in a new update to add more animals or something 🙄. 

No thanks at all to Mojang!!! But many thanks to Justin because changing to DNS 8.8.8.8 works brilliantly. It really ticks me off that I have to use a public google DNS to get into Minecraft, but maybe, just maybe they will use this temp solution to figure out a permanent solution. But, they have seemingly forgotten all about this issue and are probably working in a new update to add more animals or something 🙄. 

We really appreciate your patience with this issue, and thanks for the workarounds that have been mentioned so far. We are still looking into the issue.

We really appreciate your patience with this issue, and thanks for the workarounds that have been mentioned so far. We are still looking into the issue.

Same issue, Minecraft v 1.14.1 using iPad Air V2, iOS 13.3. Was working until I changed my daughter's account details on XBOX family to allow her to chat to her brother, now won't open at all. 😟

Same issue, Minecraft v 1.14.1 using iPad Air V2, iOS 13.3. Was working until I changed my daughter's account details on XBOX family to allow her to chat to her brother, now won't open at all. 😟

Not working again this morning. 1.14.1. Latest IPAD Air and latest IOS.

Not working again this morning. 1.14.1. Latest IPAD Air and latest IOS.

Same here, not working since this morning

Same here, not working since this morning

Not working anymore today: stays frozen on the load screen. It worked a couple days ago. Same behaviour on iPad mini 2 with iOS 12.3.1 and on iPhone 7 with iOS 13.2.3.

Not working anymore today: stays frozen on the load screen. It worked a couple days ago. Same behaviour on iPad mini 2 with iOS 12.3.1 and on iPhone 7 with iOS 13.2.3.

Cant even get past loading screen. How do I get a refund?

Cant even get past loading screen. How do I get a refund?

freezing during play started yesterday for me. can’t get past load screen today. version 1.14.1 on iphone 6s with latest ios

freezing during play started yesterday for me. can’t get past load screen today. version 1.14.1 on iphone 6s with latest ios

Same here, issue returned this AM. Would not load past white screen progress bar. Backed up worlds via iCloud and reinstalled the app, now will load but crashes when trying to log into Microsoft account. So my son can't access his realms account that we pay for. MCPE 1.14.1 iPadOS is up to date. Running on the new iPad 10.2.

Same here, issue returned this AM. Would not load past white screen progress bar. Backed up worlds via iCloud and reinstalled the app, now will load but crashes when trying to log into Microsoft account. So my son can't access his realms account that we pay for. MCPE 1.14.1 iPadOS is up to date. Running on the new iPad 10.2.

It froze while playing yesterday. Was on my friends world. When I finally managed to get back on after a lot of loading screen freezes we went on my world and it froze. I exited out of the game and when I tried to get back in it won’t go past the loading screen. I am using a iPhone 11. I have version 1.14.1.

It froze while playing yesterday. Was on my friends world. When I finally managed to get back on after a lot of loading screen freezes we went on my world and it froze. I exited out of the game and when I tried to get back in it won’t go past the loading screen. I am using a iPhone 11. I have version 1.14.1.

Don’t bother with any of the fixes they suggest I have tried them all and more 

Don’t bother with any of the fixes they suggest I have tried them all and more 

Minecraft worked perfectly for me until today; now it doesn’t load past a certain point.I thought my iPad had run out of storage or something, so I deleted a few apps I don’t use very often and all my Spotify downloads, but still- it just won’t load. It loaded fully a total of once, and the second I tapped the screen everything froze. What’s weird, though, is that the app didn’t crash, it just froze. Please fix thisssss!

Minecraft worked perfectly for me until today; now it doesn’t load past a certain point.I thought my iPad had run out of storage or something, so I deleted a few apps I don’t use very often and all my Spotify downloads, but still- it just won’t load. It loaded fully a total of once, and the second I tapped the screen everything froze. What’s weird, though, is that the app didn’t crash, it just froze. Please fix thisssss!

From today I also confirm the presence of this problem.

From today I also confirm the presence of this problem.

Oh yeah, I’m using an iPad 6, with IPadOS 13.3 and Minecraft 1.14.1.  It hasn’t updated in over a month so it’s not a problem with a new update.

Oh yeah, I’m using an iPad 6, with IPadOS 13.3 and Minecraft 1.14.1.  It hasn’t updated in over a month so it’s not a problem with a new update.

I play on ps4 and my wife plays on her iPhone 7+, 2 of my sons play on iPad, my other son plays on computer. We were all playing on my local world just fine a couple weeks ago and now minecraft won't load at all on any of our iOS devices. We have 3 iPads - iPad 7th gen, iPad 6th gen, iPad Air 2, and both phones iPhone 7+ and iPhone Xr. Minecraft will not load at all, just stays on original white Mojang loading screen. This is pretty sad and is obviously an actual game breaking bug. To effect that many different models of devices, I mean I would understand 1 or 2 models, but to have the game not load at all with so many different ones is odd. They all worked fine just a few weeks ago....what happened? And yes we all have the most recent versions of Minecraft and iOS installed, and have tried to restart devices, and uninstall and reinstall Minecraft.

I play on ps4 and my wife plays on her iPhone 7+, 2 of my sons play on iPad, my other son plays on computer. We were all playing on my local world just fine a couple weeks ago and now minecraft won't load at all on any of our iOS devices. We have 3 iPads - iPad 7th gen, iPad 6th gen, iPad Air 2, and both phones iPhone 7+ and iPhone Xr. Minecraft will not load at all, just stays on original white Mojang loading screen. This is pretty sad and is obviously an actual game breaking bug. To effect that many different models of devices, I mean I would understand 1 or 2 models, but to have the game not load at all with so many different ones is odd. They all worked fine just a few weeks ago....what happened? And yes we all have the most recent versions of Minecraft and iOS installed, and have tried to restart devices, and uninstall and reinstall Minecraft.

Having the exact same problem.  Load screen freezes at about 70% and then locks up and I have to force exit off my IPad Pro.  I am up-to-date on both Bedrock and iOs.  Started with lagginess yesterday, then crashes after 4-5 minutes of game play (both on realm and on downloaded world)...and now just not able to login at all.

Having the exact same problem.  Load screen freezes at about 70% and then locks up and I have to force exit off my IPad Pro.  I am up-to-date on both Bedrock and iOs.  Started with lagginess yesterday, then crashes after 4-5 minutes of game play (both on realm and on downloaded world)...and now just not able to login at all.

Hello guys, I’ve same problem here on two iPads with different accounts. Both stuck on Mahjong screen doing nothing. Will reinstall help? https://imgur.com/gallery/L3K0iRG

edit: looks like after reinstall I’m able to start the game but the problem is when trying to login to Microsoft account, some backend server issue?

Hello guys, I’ve same problem here on two iPads with different accounts. Both stuck on Mahjong screen doing nothing. Will reinstall help? https://imgur.com/gallery/L3K0iRG

edit: looks like after reinstall I’m able to start the game but the problem is when trying to login to Microsoft account, some backend server issue?

I have the exact same issue as Martin on an iPad and two different iPhones. The problem started today — it worked on everything last time we tried, last weekend.

I have the exact same issue as Martin on an iPad and two different iPhones. The problem started today — it worked on everything last time we tried, last weekend.

I think it’s the Xbox sign in and not the device itself. If you turn off your WiFi and play without signing in then your Minecraft should be fine ( at least it was for me ) but as soon as you turn your WiFi on your device back on and your account automatically signs in then you start to freeze again 😬😬 it’s super annoying, I’m trying to find a fix for it right now.

I think it’s the Xbox sign in and not the device itself. If you turn off your WiFi and play without signing in then your Minecraft should be fine ( at least it was for me ) but as soon as you turn your WiFi on your device back on and your account automatically signs in then you start to freeze again 😬😬 it’s super annoying, I’m trying to find a fix for it right now.

The workarounds don’t work. The problem is seems to be with hotfix v1.14.1. It causes the app to lock up at various points shortly after starting the app. Breaks all iPhone and iPad play. This a paid app and it seems like it’s broken for everybody.

The workarounds don’t work. The problem is seems to be with hotfix v1.14.1. It causes the app to lock up at various points shortly after starting the app. Breaks all iPhone and iPad play. This a paid app and it seems like it’s broken for everybody.

Yes it is broken for everyone I know who play on iOS

Yes it is broken for everyone I know who play on iOS

This is a failure to code for xbox authentication failure. You can’t blame the xbox servers for your game design. This should have been addressed before forcing the content creator into the game, and it is a disgrace that it is still causing people to delete the game and their worlds 2-1/2 months later. Theres no way to sign out of my xbox account if the game won’t even load, so I don’t even have the opportunity to play locally. Setting to airport mode still freezes on the load screen. Affects iOS only. 

This is a failure to code for xbox authentication failure. You can’t blame the xbox servers for your game design. This should have been addressed before forcing the content creator into the game, and it is a disgrace that it is still causing people to delete the game and their worlds 2-1/2 months later. Theres no way to sign out of my xbox account if the game won’t even load, so I don’t even have the opportunity to play locally. Setting to airport mode still freezes on the load screen. Affects iOS only. 

Now I always end with this screen during trying to login after reinstall.. nothing is clickable..

Now I always end with this screen during trying to login after reinstall.. nothing is clickable..

After latest hotfix game went from glitchy to completely unusable. I started a thread on this with my specific issues yesterday, 1.17.2020; After a few seconds on loading screen it just completely quits. I had hoped that the hotfix was going to stop all the recent issues I had been experiencing since buzzy bees but it only made it progressively worse until now it actully quits itself back to main screen of my ipad. Makes no difference as to whether connected to internet or not. I wish there was a way to roll back to an earlier version.

After latest hotfix game went from glitchy to completely unusable. I started a thread on this with my specific issues yesterday, 1.17.2020; After a few seconds on loading screen it just completely quits. I had hoped that the hotfix was going to stop all the recent issues I had been experiencing since buzzy bees but it only made it progressively worse until now it actully quits itself back to main screen of my ipad. Makes no difference as to whether connected to internet or not. I wish there was a way to roll back to an earlier version.

My Minecraft stopped working last night and started off randomly freezing but now it won’t even let me get past the first loading screen, it gets to the same point and then freezes for a few minutes and then crashes? I’m a bit annoyed as this is a paid app and it seems everyone is having the same problem but it hasn’t been fixed yet?

My Minecraft stopped working last night and started off randomly freezing but now it won’t even let me get past the first loading screen, it gets to the same point and then freezes for a few minutes and then crashes? I’m a bit annoyed as this is a paid app and it seems everyone is having the same problem but it hasn’t been fixed yet?

A lot of people are getting mad because they paid for an app that won’t work, and it hasn’t been fixed, but remember, this just started happening, and I’m sure mojang is doing something to fix it. There’s no way they could have it back to normal immediately. Be patient. This rarely ever happens and it’s usually not for too long when it does.

A lot of people are getting mad because they paid for an app that won’t work, and it hasn’t been fixed, but remember, this just started happening, and I’m sure mojang is doing something to fix it. There’s no way they could have it back to normal immediately. Be patient. This rarely ever happens and it’s usually not for too long when it does.

Same problem here on an iOS device. Every time I open the app it just freezes and crashes on the white Minecraft screen, Really hoping Mojang can solve this issue

Same problem here on an iOS device. Every time I open the app it just freezes and crashes on the white Minecraft screen, Really hoping Mojang can solve this issue

it's been three months that it does not work!...

it's been three months that it does not work!...

I’ve been having the issue since last night. The night before, everything was running smoothly. I lost three worlds due to trying some bug fixes, that didn’t work. I hope Mojang gets this solved soon. 

I’ve been having the issue since last night. The night before, everything was running smoothly. I lost three worlds due to trying some bug fixes, that didn’t work. I hope Mojang gets this solved soon. 

There is an outage on XBOX live (https://beta.support.xbox.com/xbox-live-status) which I guess is causing this issue.  I see multiple tickets today with this same problem.

I found a way to get back into the game on my iPad Pro which I hope helps others.  It involves deleting a couple of files on the iPad with the help of iTunes:

1) For good measure, make sure Minecraft is not running in the background (close it completely).

2) Connect the iPad to your Computer and open it on iTunes (small device icon close to the top left)

3) Go to File Sharing.  Find Minecraft.

4) Just to be cautious, select all folders and files ("games", "internal", "prodConfig.ppcrl", and "XBLStoage.json"), then scroll down and click on SAVE. This will allow you to make a backup copy on your computer. the "games" folde has your worlds and the "internal" folder has skins and packs.

5) Now select ONLY the files called "prodConfig.ppcrl" and "XBLStoage.json", click your DELETE key and delete them.  (Don't worry–the app will regenerate these files later and you backed them up just in case.)

*Note: previous threads already shared the solution of deleting "XBLStoage.json".  This worked for me in the past when I had made an update to my child's Microsoft account.  Today, however, this alone did not work.  I had to also delete "prodConfig.ppcrl" and follow the next step.*

6) Next, go to SETTINGS on the iPad and turn on Airplane mode.
*Note: There are open related bugs (such as MCPE-33316) where iPads freeze on startup if Wifi/Cell is off.  For me today, deleting "prodConfig.ppcrl"helped me circumvent this problem.*

7) Now open the Minecraft app.  Hit ok (to ignore) any iPad messages about turning on Wifi.  It should load and no longer be signed into Microsoft.  It will give some error warnings about resources failing to load profiles but you can ignore them.

DO NOT ATTEMPT TO LOG INTO YOUR MICROSOFT ACCOUNT JUST YET.  It will freeze and you will need to restart the entire process above.  I guess we must all wait for the XBOX Live outage to be fixed before we attempt to log back in.  Check status here: https://beta.support.xbox.com/xbox-live-status.

8) You can turn off Airplane mode on the iPad if you like.

You should now be able to play the game locally (not logged into Microsoft).  If you have not disconnected the iPad from iTunes you will see that the "prodConfig.ppcrl" is automatically recreated once the game loads.  The file "XBLStoage.json" will automatically be created once you attempt to log back into Microsoft.

I hope this helps others!  If anyone finds out more please share.

There is an outage on XBOX live (https://beta.support.xbox.com/xbox-live-status) which I guess is causing this issue.  I see multiple tickets today with this same problem.

I found a way to get back into the game on my iPad Pro which I hope helps others.  It involves deleting a couple of files on the iPad with the help of iTunes:

1) For good measure, make sure Minecraft is not running in the background (close it completely).

2) Connect the iPad to your Computer and open it on iTunes (small device icon close to the top left)

3) Go to File Sharing.  Find Minecraft.

4) Just to be cautious, select all folders and files ("games", "internal", "prodConfig.ppcrl", and "XBLStoage.json"), then scroll down and click on SAVE. This will allow you to make a backup copy on your computer. the "games" folde has your worlds and the "internal" folder has skins and packs.

5) Now select ONLY the files called "prodConfig.ppcrl" and "XBLStoage.json", click your DELETE key and delete them.  (Don't worry–the app will regenerate these files later and you backed them up just in case.)

*Note: previous threads already shared the solution of deleting "XBLStoage.json".  This worked for me in the past when I had made an update to my child's Microsoft account.  Today, however, this alone did not work.  I had to also delete "prodConfig.ppcrl" and follow the next step.*

6) Next, go to SETTINGS on the iPad and turn on Airplane mode.
*Note: There are open related bugs (such as MCPE-33316) where iPads freeze on startup if Wifi/Cell is off.  For me today, deleting "prodConfig.ppcrl"helped me circumvent this problem.*

7) Now open the Minecraft app.  Hit ok (to ignore) any iPad messages about turning on Wifi.  It should load and no longer be signed into Microsoft.  It will give some error warnings about resources failing to load profiles but you can ignore them.

DO NOT ATTEMPT TO LOG INTO YOUR MICROSOFT ACCOUNT JUST YET.  It will freeze and you will need to restart the entire process above.  I guess we must all wait for the XBOX Live outage to be fixed before we attempt to log back in.  Check status here: https://beta.support.xbox.com/xbox-live-status.

8) You can turn off Airplane mode on the iPad if you like.

You should now be able to play the game locally (not logged into Microsoft).  If you have not disconnected the iPad from iTunes you will see that the "prodConfig.ppcrl" is automatically recreated once the game loads.  The file "XBLStoage.json" will automatically be created once you attempt to log back into Microsoft.

I hope this helps others!  If anyone finds out more please share.

FR is correct-if you don’t have any worlds at the moment, deleting and reinstalling the app fixes the problem, too. Just don’t sign into your microsoft account. 

FR is correct-if you don’t have any worlds at the moment, deleting and reinstalling the app fixes the problem, too. Just don’t sign into your microsoft account. 

UPDATE:  Microsoft Live reports the Outage has ben fixed, but I still cannot log into my Microsoft account.  If I try the game freezes and won't load again unless I follows the steps I outlined above all over again.

So I can play offline but I'm not able to log in yet.  Hopefully Mojang and Microsoft are working to fix this.

UPDATE:  Microsoft Live reports the Outage has ben fixed, but I still cannot log into my Microsoft account.  If I try the game freezes and won't load again unless I follows the steps I outlined above all over again.

So I can play offline but I'm not able to log in yet.  Hopefully Mojang and Microsoft are working to fix this.

It's a known issue and they are working on it:  https://twitter.com/MojangStatus/status/1218612836521455621

It's a known issue and they are working on it:  https://twitter.com/MojangStatus/status/1218612836521455621

the possible work around has not worked for my friends or me

the possible work around has not worked for my friends or me

It freezes on the loading screen and even if it does work and i enter a game, the game freezes

It freezes on the loading screen and even if it does work and i enter a game, the game freezes

Mine is still not working.

Mojang should dump the enforcement of having to have a Microsoft XBOX Love account. I don’t have an XBOX, I don’t want a XBOX, so why am I forced to create an XBOX Live account for my child to enable her to play Minecraft with her friends (on my home hosted server - so highly secure).

Mine is still not working.

Mojang should dump the enforcement of having to have a Microsoft XBOX Love account. I don’t have an XBOX, I don’t want a XBOX, so why am I forced to create an XBOX Live account for my child to enable her to play Minecraft with her friends (on my home hosted server - so highly secure).

Same here... doesn't works again! ... :/

Same here... doesn't works again! ... :/

Exact same problem after factory reset on both ipad (5thGen) & iPad (6thGen). Fresh DL/install of app takes us to the “sign in free” welcome page, lets us login via safari to our microsoft acct, then promptly freezes in mid fade/transition to the “hotfix!” splash screen.

Weird because it was working fine up to about three days ago. Hope this helps!

Exact same problem after factory reset on both ipad (5thGen) & iPad (6thGen). Fresh DL/install of app takes us to the “sign in free” welcome page, lets us login via safari to our microsoft acct, then promptly freezes in mid fade/transition to the “hotfix!” splash screen.

Weird because it was working fine up to about three days ago. Hope this helps!

Same problem on ipad 5gen & ipad 6gen even after factory reset on both. 1.14.1 stopped working three days ago. Worked ok until then.

Same problem on ipad 5gen & ipad 6gen even after factory reset on both. 1.14.1 stopped working three days ago. Worked ok until then.

My Minecraft will not load past load screen. It has been like this for 2 days!!! Very inconvenient.

My Minecraft will not load past load screen. It has been like this for 2 days!!! Very inconvenient.

I’m just trying to play some Minecraft and it stays on the loading screen and freezes but it doesn’t crash for me. It was just working yesterday when i was playing. I would try redownloading it but i dont want to lose my worlds.

I’m just trying to play some Minecraft and it stays on the loading screen and freezes but it doesn’t crash for me. It was just working yesterday when i was playing. I would try redownloading it but i dont want to lose my worlds.

Same issues as shown in the images above. Paying for a realm I can't even play in.

Same issues as shown in the images above. Paying for a realm I can't even play in.

Glad to know I’m not the only one. Can’t get past white loading screen. Tried everything but a full reset on my phone

Glad to know I’m not the only one. Can’t get past white loading screen. Tried everything but a full reset on my phone

This is really really really stupid, but I managed to get the game to load by turning off WiFi on my phone. Also I lost all my worlds troubleshooting this. Son, I am disappoint.

This is really really really stupid, but I managed to get the game to load by turning off WiFi on my phone. Also I lost all my worlds troubleshooting this. Son, I am disappoint.

Please help! I can’t get past the whole loading screen, the small bars at the bottom stop loading at around 3/4 of the way, and the the top bars and those bars stop, I don’t want to delete my app and not have my worlds anymore and I heard it has not worked PLEASE HELP ME, it was working the last time I was online and everything was smooth, I really need!! I use an iPad that is around a year old and my game is newly updated

Please help! I can’t get past the whole loading screen, the small bars at the bottom stop loading at around 3/4 of the way, and the the top bars and those bars stop, I don’t want to delete my app and not have my worlds anymore and I heard it has not worked PLEASE HELP ME, it was working the last time I was online and everything was smooth, I really need!! I use an iPad that is around a year old and my game is newly updated

Happening to me too.

Happening to me too.

Me as well .. I have a iPhone 8 and it’s been doing the same thing since yesterday? I’ve reinstalled mcpe I’ve disconnected my wifi and it will work however I need to play it in wifi to use my realm, hoping this is a issue that can be resolved soon. 

Me as well .. I have a iPhone 8 and it’s been doing the same thing since yesterday? I’ve reinstalled mcpe I’ve disconnected my wifi and it will work however I need to play it in wifi to use my realm, hoping this is a issue that can be resolved soon. 

OMG thanks you are the best! You gave me my fav. game back!

OMG thanks you are the best! You gave me my fav. game back!

I didn’t know if the game would freeze when I tried it today, but I turned off WiFi while it was loading, and thankfully it didn’t freeze, so then I turned it back on and logged in and it’s working perfectly. I don’t know if this will work for y’all but it did for me so

I didn’t know if the game would freeze when I tried it today, but I turned off WiFi while it was loading, and thankfully it didn’t freeze, so then I turned it back on and logged in and it’s working perfectly. I don’t know if this will work for y’all but it did for me so

YES!.... I don't know if related by now my version works. Like Anna I have turned off... I have try to start (freeze and crash).... turn on and WORKS!

Thanks!

YES!.... I don't know if related by now my version works. Like Anna I have turned off... I have try to start (freeze and crash).... turn on and WORKS!

Thanks!

Works again for me too, on both iPad and iPhone. Kudos for having fixed this over the weekend!

Works again for me too, on both iPad and iPhone. Kudos for having fixed this over the weekend!

Have same issues, but only for my iPad Air 3 with iPad OS 13. On my second device, iPhone 7 with iOS 13, no issues of this nature are present. Both are signed in the same account.
_Took another look on this on my phone, found it‘s having similar issues, just not as present as on iPad and the „workaround(s)“ are not applicable. Signed it off my account (since I don‘t use it for playing anymore),
it seems that whether I‘m signed in or off has no effect on this issue._

For me, it didn‘t start crashing with version 0.13.0 directly after updating Minecraft, but as soon as I have upgraded my device to iPad OS 13, which I have postponed to maybe two months after official release. That was after some bugfixes were already released for Minecraft, as it happened. Multiple reinstalls across updated versions didn‘t help to fix this issue.

I noticed following issues:

• Game crashes in Start-up in about ~1min when no functional internet connection is present

• Crash also occurs when internet connection is interrupted when not playing in a world
  -After Start-up, account is signed in, but (very often) fails to synchronize with servers, resulting in Marketplace „downtime“ (message: no internet connection is present), error messages for skins from character creator, missing server list and realms etc.
  (likely to crash by itself after random time, with functional internet connection)
  -Worlds will stop loading for me in loading screen, text disappearing, freezing and eventually crashing as well in ~1-2 minutes (even when internet connection is functional)

• Sometimes: Content/Data loaded halfway/very slowly (e.g. only 2/5 characters loaded or the animation on the marketplace button on title screen appears after ~1 minute)

But I found a way to make it playable for me while signed in (“workaround“):

• Have functional internet connection, start up game

• Check after about ~15 seconds if realms or „Try realms free“ with username is loaded above all worlds in world selection screen

If yes, it‘s playable and worlds can be loaded successfully, crashes occur rarely, but it will eventually show in pause menu that my microsoft account has been disconnected

If no (empty frame or „could not connect to realms“), swiping down the quick access for Wi-fi/other internet sources of my iPad and disabling them with Minecraft actively running in foreground or other means of disconnecting it from internet while it‘s in title screen, will „force“ a game crash. Restarting game, I check again.
It has the chance to temporarily fix account connection issues for me, so that I can normally access my worlds (and with a chance, also marketplace). I have to repeat this step up to five times till it succeeds.

But (problems):

• Purchases made in marketplace have trouble synching across devices, simply won’t show on them for unknown time. (e.g. Purchased something in character creator on iPad which is showing these issues, it only appeared on other devices as servers responsible for purchases/accounts where restarted, as officially announced about a month ago.
  Or purchased a texture pack in marketplace on my phone that appeared as purchase on my iPad after about three weeks, using that „workaround“ repeatedly.)
  -On multiplayer, crashes occur randomly, about every ~1-15 minutes
  -Using a skin from character creator will cause it to „unselect“ and revert to default (except when using my own „classic skin“), often causing skin loading problems on other devices and vice versa, including Minecraft Earth.

Have same issues, but only for my iPad Air 3 with iPad OS 13. On my second device, iPhone 7 with iOS 13, no issues of this nature are present. Both are signed in the same account.
_Took another look on this on my phone, found it‘s having similar issues, just not as present as on iPad and the „workaround(s)“ are not applicable. Signed it off my account (since I don‘t use it for playing anymore),
it seems that whether I‘m signed in or off has no effect on this issue._

For me, it didn‘t start crashing with version 0.13.0 directly after updating Minecraft, but as soon as I have upgraded my device to iPad OS 13, which I have postponed to maybe two months after official release. That was after some bugfixes were already released for Minecraft, as it happened. Multiple reinstalls across updated versions didn‘t help to fix this issue.

I noticed following issues:

• Game crashes in Start-up in about ~1min when no functional internet connection is present

• Crash also occurs when internet connection is interrupted when not playing in a world
  -After Start-up, account is signed in, but (very often) fails to synchronize with servers, resulting in Marketplace „downtime“ (message: no internet connection is present), error messages for skins from character creator, missing server list and realms etc.
  (likely to crash by itself after random time, with functional internet connection)
  -Worlds will stop loading for me in loading screen, text disappearing, freezing and eventually crashing as well in ~1-2 minutes (even when internet connection is functional)

• Sometimes: Content/Data loaded halfway/very slowly (e.g. only 2/5 characters loaded or the animation on the marketplace button on title screen appears after ~1 minute)

But I found a way to make it playable for me while signed in (“workaround“):

• Have functional internet connection, start up game

• Check after about ~15 seconds if realms or „Try realms free“ with username is loaded above all worlds in world selection screen

If yes, it‘s playable and worlds can be loaded successfully, crashes occur rarely, but it will eventually show in pause menu that my microsoft account has been disconnected

If no (empty frame or „could not connect to realms“), swiping down the quick access for Wi-fi/other internet sources of my iPad and disabling them with Minecraft actively running in foreground or other means of disconnecting it from internet while it‘s in title screen, will „force“ a game crash. Restarting game, I check again.
It has the chance to temporarily fix account connection issues for me, so that I can normally access my worlds (and with a chance, also marketplace). I have to repeat this step up to five times till it succeeds.

But (problems):

• Purchases made in marketplace have trouble synching across devices, simply won’t show on them for unknown time. (e.g. Purchased something in character creator on iPad which is showing these issues, it only appeared on other devices as servers responsible for purchases/accounts where restarted, as officially announced about a month ago.
  Or purchased a texture pack in marketplace on my phone that appeared as purchase on my iPad after about three weeks, using that „workaround“ repeatedly.)
  -On multiplayer, crashes occur randomly, about every ~1-15 minutes
  -Using a skin from character creator will cause it to „unselect“ and revert to default (except when using my own „classic skin“), often causing skin loading problems on other devices and vice versa, including Minecraft Earth.

Edit:
Installed 0.14.2 on iPad (Postponed it), the situation has changed a bit. It‘s a general improvement, but sadly no (entire) fix.

Noticed changes/issues:

• In title screen (not playing in world), it will no longer crash when internet connection is interrupted (for ~5 to 10 minutes).

• Realms and servers won‘t likely show loading failure upon game start up, marketplace/character creator content loading is likely has a chance to be functional. Connection is unreliable tough, causing (e.g. the realms) to disconnect after trying to access marketplace etc.
  -Only when doing wi-fi workaround in screen recording: marketplace can be accessed with a high chance, allowing to browse/show personal purchases, characters load mostly, but often incomplete (3/5 of characters)
  --If it shows no connection at all, restarting the game completely will give it a high probability to be functional again-
  -When realms/servers are stuck in loading or are unavailable (also upon startup), opening worlds is possible, but it freezes mid loading, which can be simply forced to complete by disconnecting internet and a quick reconnect.
  (That was also the behavior before 1.14.2, but only after I have already successfully loaded a world using that “workaround“, and loading a second world in the same game session)
  -When realms/servers are loaded, worlds start normally.
  -Game will still crash when starting up without functional internet connection

Sum up:

-It‘s mostly like the behavior after I successfully used that “workaround“ with forced game crashes before the 1.14.2 hotfix, but with a much higher rate of success upon startup to have a functional game while signed in, without any crashes.
•General Stability improvements
•Content of any kind can be accessed easier, with loading to be more functional.
•Worlds can be opened normally (in most cases often), making it possibly
playable without workarounds

Edit:
Installed 0.14.2 on iPad (Postponed it), the situation has changed a bit. It‘s a general improvement, but sadly no (entire) fix.

Noticed changes/issues:

• In title screen (not playing in world), it will no longer crash when internet connection is interrupted (for ~5 to 10 minutes).

• Realms and servers won‘t likely show loading failure upon game start up, marketplace/character creator content loading is likely has a chance to be functional. Connection is unreliable tough, causing (e.g. the realms) to disconnect after trying to access marketplace etc.
  -Only when doing wi-fi workaround in screen recording: marketplace can be accessed with a high chance, allowing to browse/show personal purchases, characters load mostly, but often incomplete (3/5 of characters)
  --If it shows no connection at all, restarting the game completely will give it a high probability to be functional again-
  -When realms/servers are stuck in loading or are unavailable (also upon startup), opening worlds is possible, but it freezes mid loading, which can be simply forced to complete by disconnecting internet and a quick reconnect.
  (That was also the behavior before 1.14.2, but only after I have already successfully loaded a world using that “workaround“, and loading a second world in the same game session)
  -When realms/servers are loaded, worlds start normally.
  -Game will still crash when starting up without functional internet connection

Sum up:

-It‘s mostly like the behavior after I successfully used that “workaround“ with forced game crashes before the 1.14.2 hotfix, but with a much higher rate of success upon startup to have a functional game while signed in, without any crashes.
•General Stability improvements
•Content of any kind can be accessed easier, with loading to be more functional.
•Worlds can be opened normally (in most cases often), making it possibly
playable without workarounds

Ok. I‘m confused, but surprised and happy.

Well, it turned out that since 1.14.2 hotfix, it depends on what wifi connection I‘m
using Minecraft. Frankly, in a public space hotspot (since 1.14.2), none of the issues I‘ve described in my previous comments are existent. The Connection very smooth and reliable and the app is (maybe) working twice as fast.

I‘ll update if I should find out more, and hope I haven’t caused any unnecessary troubles with my report

Sum up:
•Only the crash on Startup when having no functional internet connection is always true (for me)
•I don‘t know in which situations the rest of my report is applicable, I only know the issues appear at home (everything else about my internet network is reliable), I haven’t tried others yet

Ok. I‘m confused, but surprised and happy.

Well, it turned out that since 1.14.2 hotfix, it depends on what wifi connection I‘m
using Minecraft. Frankly, in a public space hotspot (since 1.14.2), none of the issues I‘ve described in my previous comments are existent. The Connection very smooth and reliable and the app is (maybe) working twice as fast.

I‘ll update if I should find out more, and hope I haven’t caused any unnecessary troubles with my report

Sum up:
•Only the crash on Startup when having no functional internet connection is always true (for me)
•I don‘t know in which situations the rest of my report is applicable, I only know the issues appear at home (everything else about my internet network is reliable), I haven’t tried others yet

Hi,

After update to 1.14.3 game crashes on loading screen. I have tried without wifi as well. Issue occured after changing xbox live account settings.

Anyone else having this issue?

UPDATE: Changing setting on Xbox account causes game to crash. Reinstalling the game fixes the issue again.

Hi,

After update to 1.14.3 game crashes on loading screen. I have tried without wifi as well. Issue occured after changing xbox live account settings.

Anyone else having this issue?

UPDATE: Changing setting on Xbox account causes game to crash. Reinstalling the game fixes the issue again.

Same issue here. Seems to be reported quite a bit. It seems to have been an issue for IOS devices since the better together update, and hasn't been fixed since unfortunately. It seems to have to do with Xbox Live, and my guess is it's inability to connect to its servers or something. I have noticed it won't work on internet where the internet has blocked specific sites, likely including the iPad ability to reach Microsofts Xbox Live. Either that or it could be it blocking minecraft. I'm sure others have been more specific, but this may help

Same issue here. Seems to be reported quite a bit. It seems to have been an issue for IOS devices since the better together update, and hasn't been fixed since unfortunately. It seems to have to do with Xbox Live, and my guess is it's inability to connect to its servers or something. I have noticed it won't work on internet where the internet has blocked specific sites, likely including the iPad ability to reach Microsofts Xbox Live. Either that or it could be it blocking minecraft. I'm sure others have been more specific, but this may help

Resolving this specific issue as fixed now - for the ongoing issue that is encountered after adjusting the XBL privacy settings, please refer to MCPE-29021.

Resolving this specific issue as fixed now - for the ongoing issue that is encountered after adjusting the XBL privacy settings, please refer to MCPE-29021.

Jay, is there a new bug related to "XBL network unreliability or unavailability makes the whole game unavailable"? If so, that would be good for most of the people who've reported this issue, and if not, I'd suggest re-opening and maybe even changing the description since a lot of the interested people are here.

Jay, is there a new bug related to "XBL network unreliability or unavailability makes the whole game unavailable"? If so, that would be good for most of the people who've reported this issue, and if not, I'd suggest re-opening and maybe even changing the description since a lot of the interested people are here.

This fixed my problem.

as suggested by @Miguel Avalar and @frank the simple workaround (on iOS) is to start the standard "Files" app, browse to the Minecraft folder and simply delete the XBLStoage.json file. (Make a backup copy just to be on the safe side though.) There is no need to use iTunes. Afterwards Minecraft works just fine again, and the updated privacy settings are taken into account. A new XBLStoage.json file got recreated automatically by Minecraft.

This fixed my problem.

as suggested by @Miguel Avalar and @frank the simple workaround (on iOS) is to start the standard "Files" app, browse to the Minecraft folder and simply delete the XBLStoage.json file. (Make a backup copy just to be on the safe side though.) There is no need to use iTunes. Afterwards Minecraft works just fine again, and the updated privacy settings are taken into account. A new XBLStoage.json file got recreated automatically by Minecraft.