mojira.dev
MCPE-55082

Game won't load

Whenever I try to play the game, it freezes on the loading screen and I can't play.

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do u close it when it does that? if yes then let it sit a bit longer mine goes white for a solid minute on the switch then pulls up the mojang loading screen, but all this is after my screen goes black for 5-7 minutes on load up.

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Mine does the same exact thing as described in the bug report. After the most recent Update, the Minecraft app on my iPad will show the Mojang logo, the screen goes white for a few seconds, then it just stops and returns to my home screen. I tried uninstalling and reinstalling the app, full restart, and clearing cache prior to reopening the app- unfortunately no success. Hoping this is fixed soon.

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I open the game, it stays white for 5-10 mins and then I close it and open it again for about 20 times then it finally opens. If I close it, I have to do it all over again.

[Mojang] Mega_Spud (Jay)

Have you tried a full reinstall of the game?

Backup any data you don't want to lose, then try the following:

  1. Backup your MinecraftWorlds folder (if you want to save your worlds) (Device storage > games > com.mojang > minecraftWorlds)

  2. Uninstall Minecraft

  3. Delete the com.mojang folder (Device storage > games > com.mojang)

  4. Reinstall Minecraft

  5. Run Minecraft and if it works restore your MinecraftWorlds folder

Sometimes a clean install of the game will help with these kind of issues.

You might find the following links helpful:

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

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This worked! I can finally play again. Thank you.

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Those this work for ios?

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How can i back up my worlds? Becuase i cant find a app to get the files. And if reinstalling is the only way it will work again i wan to know how.

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The white screen is back. I tried uninstalling again and it didn't work. What do I do now?

[Mojang] Mega_Spud (Jay)

Thank you for your report!
However, this issue has been temporarily resolved as Awaiting Response

Is this still an issue in the latest version?

If it is, please be sure to include steps to reproduce the problem:

Steps to Reproduce:
1.
2.
3.

Observed Results:
(Briefly describe what happens)

Expected Results:
(Briefly describe what should happen)

If your ticket does not look like the example given here, then it's likely to be closed as incomplete.

This ticket will automatically reopen when you reply.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

[Mojang] Mega_Spud (Jay)

Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

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(Unassigned)

Unconfirmed

Windows

1.13.0

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