mojira.dev
MCPE-33316

MCPE(Bedrock) freezes when connected to a Microsoft account and offline (airplane mode, no wifi or cellular)

9/11/2020 (11/9/2020 for non Americans) Update: this bug report was created for Apple, but in 1.16.2, android devices began to be affected by it (I have yet to test it personally, but many have said that their android is affected by it).
The bug has been fixed on Apple devices as of 1.16.4

My iPad is on the latest MC update. When I open the app and I am not connected to a sort of wifi(wifi, hotspot, etc.) and the game tries to connect itself to my Microsoft account, it will freeze about a minute or two later, whether or not I'm not on a world. 

 Now for Discription

The way way to reproduce it is to

1-make sure that Minecraft has already connected to a Microsoft account

2-turn anything off that is giving you internet

3- The app will stay on the loading screen for a few seconds, then crash

 
(Old)
I realized that if you disconnect your minecraft from your Microsoft account, the game will not freeze. (I have lost multiple things one time because I died and the game froze)

I also realized that you can turn your internet off while on minecraft and the game won't freeze

(End Old)

 Update for 1.12: The game will now freeze and crash before the loading screen has finished, with the final four loading bars remaining (if that matters). The freeze may last for ten seconds before it crashes. This also affects iPhones, though mine manages to finish the loading screen, but briefly pauses when their are four loading bars left. It also crashes a few seconds after finishing the loading screen.

Also, it seems that the root cause has to do with Xbox Live. When it was not connected, there is no crash, but as long as your login info is saved, it will attempt to connect, and will crash if it is unable to connect to the Xbox servers. It is not that i can't be connected to internet to test this bug, but really poor internet, or Internet that blocks Xbox live connections. I hope this makes sense to you developers. It seems to affect not only iPads, but iPhone's too (tested).

My Suggestion: Right now, as it may take time to fully figure out the issue, I suggest you disable automatic Xbox live sign in if the application is not connected to any WiFi or Cellular. There can than be a button to reconnect if the user wishes (maybe replacing the sign in button), and it will automatically sign the user back into his/her Xbox live account without having to do the long sign in process (where you take out the Password book and so on). The issue won't be fully solved, but it would be bypassing the issue altogether. I hope this suggestion helps you and your team fix this long standing bug, or at least bypass it.

It could be an optional setting next to the Xbox live section in the profile area. As it seems to only affect apple, you could have the button be there for IOS only, though some may wish to not have to sign in/out multiple times.

-The one problem with this idea is if you are connected to WiFi that has Xbox live blocked. Possibly, you could have the device send a ping, with a Mojang/Minecraft server sending a ping back, If the ping doesn't come back to the tablet, you wouldn't be signed in. (This is probably a terrible idea, but i'm simply throwing ideas out there)

 Update-Still affects 1.14.0

Update- Still an issue with 1.16

Update- Affects Android 1.16.2

Update- Apple bug fixed in 1.16.4, still issue with Android
 

Related issues

BDS-1842 Can’t play game without internet BDS-1865 My Minecraft app crashes when I am offline. BDS-6299 iOS app Bug BDS-6889 Music and offline not working on Iphone BDS-7386 Game crashes BDS-7615 Crashes MCPE-29130 Minecraft hang while sign in, in offline mode MCPE-31241 When I go into airplane mode and play for a while the game freezes and I think it’s because of the store trying to load or something but that only happens when I’m signed in Xbox love. I’m in iOS and I don’t know if this also happens to android devices. MCPE-33873 Freezes when logging in to XBL connected WiFi without connection MCPE-33947 Being offline freezes and crashes my game MCPE-35397 Game freezes for long period of time and crashes MCPE-35752 iPad version error in actualization 1.5 MCPE-35816 Freezing and crashing MCPE-36493 MCPE 1.5.2 Freezes Offline - Works fine with internet connection MCPE-37596 Save Problem MCPE-37772 Minecraft crash when offline MCPE-38032 Game freezes while offline MCPE-38441 Game Freeze when playing Offline MCPE-38471 Freeze when playing offline. MCPE-39807 Game crashes when playing offline even with MCPE-40531 Crash if can't connect or authenticate to xbox live MCPE-41458 Game freezes and crashes when signed into Xbox Live offline MCPE-41459 A Minecraft Crashing Question MCPE-42572 Crashes when starting offline MCPE-42861 Crashing with no internet connection with Xbox live account MCPE-43311 Pocket Edition (iOS) If I am signed into Xbox Live, and I open Minecraft while offline, the game crashes while trying to sign in MCPE-44000 unable to play without internet MCPE-44637 Game crash when playing without network connection if Xbox is signed in MCPE-44664 Game crashes in flight mode when using xbox live MCPE-45650 Minecraft crashes upon opening the game if not connected to internet MCPE-45867 Crashes when signing into Xbox live without internet connection MCPE-46206 Can't play minecraft offline MCPE-46564 Minecraft crashing offline while trying to sign in on Xbox Live MCPE-46816 Minecraft v1.11.4 iOS crash without internet MCPE-48322 MCPE 1.12 Crashes whilst logging into Xbox Live while being offline MCPE-48412 Minecraft crashes after unsuccessful Xbox live sign-in MCPE-48583 The game will simply not load when trying to play on mobile devices (mine uses the last IOs software) without internet connection MCPE-48673 Account sign in error MCPE-48823 Freeze and crash when trying to sign out/in MCPE-48872 Game Freezes a Few Seconds Into Launching When Offline MCPE-48995 Game crashes on menu when unable to log into Microsoft MCPE-49231 Minecraft crashes or lagga without wifi MCPE-49264 Cant Access MCPE Offline MCPE-49812 Game crashes when there isn’t an internet connection available. MCPE-50129 Minecraft crashes when offline MCPE-50413 Minecraft PE 1.12.0 crashes when booting without internet -not resolved! MCPE-50553 Minecraft won’t work offline MCPE-52451 Crashes when using offline when signed in to Xbox Live MCPE-53083 minecraft freezing MCPE-54060 freezing when offline. MCPE-57004 Minecraft MPCE Offline does not work MCPE-59630 Minecraft bedrock PE MCPE-60381 iOs Can‘t get into Game without internet!!!1!1! MCPE-60950 Accoun Error in offline MCPE-61250 Minecraft keeps crashing when trying to load MCPE-61460 It doesn’t work offline MCPE-61496 The game doesn’t load offline MCPE-62611 there is a bug when i will play offline in minecraft MCPE-63003 Msft live login w/out internet MCPE-63277 Crash that happens on Minecraft when iPhone is offline. MCPE-63822 Minecraft Crashing without internet! MCPE-65322 Crashes in main menu fix soon please MCPE-65628 Crashes when offline MCPE-71433 Game crashes when I’m logged into my Microsoft account while offline MCPE-74386 Won’t load offline MCPE-77871 Minecraft crashes when playing offline. MCPE-80842 Minecraft Crashes when Offline After Signing In Microsoft MCPE-82055 Game Crash after login XBOX Account MCPE-84203 When starting mcpe is not opening in offline MCPE-84241 The game only works online when I try to open the game offline it doesn't open. MCPE-84412 When I am offline entering the game, it crashes MCPE-84453 Crash MCPE-84618 Crash during launch MCPE-85519 Crash when booting without internet MCPE-86612 Minecraft crashes whenever signed into Xbox live without wifi MCPE-87295 Minecraft won't laugh when offline MCPE-87397 Dont launch without internet MCPE-87500 Minecraft crashes when going offline or bad internet when connected to Xbox live MCPE-89463 Minecraft pocket edition crashing when WiFi/cellular is off MCPE-89587 Game crashes when I open it without internet MCPE-90393 Cannot open minecraft offline with an xbox account MCPE-91123 minecraft didn't work when offline MCPE-92162 [Beta 1.16.20.53] Game crashes in offline mode (without Internet) MCPE-92168 My Minecraft crashes when Im playing offline on IOS MCPE-92928 Crash MCPE-94092 ios version can't log in when disconnected from the network MCPE-94501 Update 1.16 came with some bugs. MCPE-94588 Game Crashes When Launching Minecraft while WiFi is Off MCPE-95344 When signed in, game crashes if entered without Internet MCPE-95771 Crashes when offline MCPE-96164 The game always crash when playing offline MCPE-96229 Game closes when trying to open MCPE-96272 Minecraft crashes when im on offline after sign in in 1.16.2

Attachments

Comments

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[media]
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Is this enough proof?  Will there ever be enough proof? (the number of reports I found for the exact same problem is insane, and quite a few are from 2017...)

And I know the video quality is garbage.  That's what you get when you have a limit of 10 MB on attachments.  But it should still be good enough to show what happens.

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A relatively easy temporary solution would be to add the ability to log out, at least for the people who know what's causing the issue.  I was trying to play offline earlier today and could not convince it to stop logging me in, even though I had zero internet access

A proper full solution would to figure out what's behind the problem caused by being logged in without internet.  Something that would solve the problem of freezing without solving the underlying problem that caused it would be to automatically log users out when they are offline.

 

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Me to. 

Tablet - iOS - iPad Pro 

iOS 10

Affected Version/s: 1.4.3.0

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Well, the game has the option to log out (setting->Profile->log out of xbox live), which now I am only online when I am gonna play with someone, but otherwise I agree automatically logging out would be a good idea.

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I should also mention turning internet on(for me WiFi) after the second freeze, the app stays frozen. I also tried going to the multitasking bar(doublepressing Home on apple) and going back on. If the game was not frozen, it would go to the pause menu, but it stayed frozen instead of rebooting itself. To fix the freeze, I must fully close the app and reopen it.

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Thanks for the tip.  I don't really spend time on that particular page of the settings, so I didn't notice.

BTW, my apple device is an Ipad Air 1.  It seems like this effects all iOS devices, or at least a seriously wide variety.

 

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I went ahead and checked to see if it affects iPhones, and mine(iOS:10,IPhone 5)is not effected by this bug. So it seems to only affect iPads.

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I meant iOS:11

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This is still an issue on 1.5

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I just recently started having this same issue on both my iPad and iPhone 8+

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On the newest update(the one released on September 11th) they drastically improved the time before the game crashes,  BUT, I realized that my game would crash one minute 45 seconds (105 secnds) after the game realized it could not connect to Xbox live. This was done offline, and is on my iPad on IOS 10. I did this test on the start screen of minecraft(where it says settings, achievements, play, etc) I did not touch anything, but it has happened to me 3 times, one was in the achievements tab, one after I closed settings, and one just on the start screen.

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I made an account JUST to post about this. It happens to me both on my iPhone 6s and iPad Air 2. Logged into xbox live and launching the game offline, the game crashes after a few minutes OR any time you select "save and quit" while it is in a world.

 

I have a jailbroken device and so used a tweak to redownload old version of Minecraft. I can confirm that this issue has been a persistent one ever since the 1.2 Better Together update. The 1.1.7 update does NOT have this issue. So that's a full year of this bug being present and never being fixed.

 

Sure you could log out from your Microsoft account, but my purchases are tied to it. You're asking me to surrender everything I paid money for and that's just not acceptable. Not when they added this problem and never fixed it.

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I am on 1.9, and what I have found is (if there is no internet on, and you were previously on Xbox  live) that when I open the app, it takes ten seconds to get to the main menu screen, five seconds to realize there’s no internet, and then freezes, then around twenty five seconds to crash. This seems to go with either unstable WiFi,  no WiFi, ,or airplane mode. I don’t want to have to wait till I have good WiFi to play. Please fix!

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it still an issue on 1.10

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For those playing Minecraft on Apple devices running iOS 11 or higher, there is a temporary workaround to the issue.

  1. Open the Files app and under the "Locations" tab on the left hand side, click "On My iPad" or "On My iPhone".

  2. Open the folder called "Minecraft".

  3. In the root directory, there should be a file called "XBLStoage.json" or simply "XBLStoage". Delete it.

  4. Restart Minecraft, and this time the game won't sign you into Xbox Live, allowing you to play offline without crashing.

Another workaround is to simply sign out of Xbox Live before you go offline every time.

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Come on Microsoft and fix this, I'm canceling realms as it's useless if the kids iPad's crash ever time they don't have WiFi. Maybe I'll come back one day.

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(I haven’t used realms on Bedrock before, so I may be wrong) I think that realms wouldn’t be work on any devices offline as realms is an online world (a server) and is not attached to any device offline, so them fixing this glitch still wouldn’t let anyone access the realm offline. So to sum up, this glitch doesn’t affect realms at all, as realms isn’t made to work offline (unless it is meant to work offline, then I’m wrong)

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@Brendon Jones

It affects Realms like this: Kids need to be signed into Xbox live to access realms. Kids then want to play Minecraft when not connected to WiFi so I need to sign them out of Xbox live every time they leave house.

I am not signing them in and out every time they want to play so cancelling Realms as it's to much effort.... please fill in blanks as i'm not going step by step.

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Affects version 1.12.0.

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Confirmed crashing on IPhone 8. Really hope this is resolved

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Same issue for both iOS on iPhone and iPad. This is only occurring for one of my child limited Xbox Live accounts. This is preventing using the game even in disconnected mode.

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Crashes on both my iPhone and iPad after attempting to login to my Microsoft account.

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This is literally my problem right now... My game keeps on freezing whenever its connected to Xbox live...

PikaBlu

Confirmed for iPad Pro on iPadOS 13 on MCBE 1.12.1. 
This bug is the 2nd worst bug i’ve ever seen in the history of Bedrock/PE, and it’s existed on and off for years now. It makes Minecraft completely unplayable as a for fun all the time app and mandates you play with wi-fi. The most disgusting and shocking thing is there used to be a way to solve this issue where in the 3-10 seconds you have before it crashes you could have a chance of pressing the logout button in the settings, but the logout button dosen’t exist anymore if there is no wi-fi. Basically making the only way to “fix” this bug non-existent. Mojang, you have stated that 1.15 for MCJE is a bug fix update, and sure that’s for Java Edition but I expect like with every update before this since Bedrock caught up*, you will do the same with MCBE 1.13 making it a bugfix update. This bug should be top priority, numero uno, the only thing that I could ever see being more important than this is you guys finally optimizing iOS and iPadOS Bedrock Edition to be functional, playable, and 100% user friendly much like it mostly was before you ****** it up changing PE to BE. So please. I beg. Uphold your promise and fix this long lasting bug. It truly is game breaking. 

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Still an issue 1.13. I am still unable to get to the loading screen with this bug.

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Still on 1.13. Its one annoying bug...

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1.13.1 and still an issue. It seems to still be stuck on the loading screen (Compared to the Menu)

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1.13.2
The update claims to resolve crash on Minecraft app startup. Unless the bug fix is meant for another issue, it does not solve the crash I am dealing with. My device is on IOS 10, and idk if that means anything code-wise, but the issue still stands for maybe a good ten seconds after application is launched.
I understand this may be a difficult bug to fix, but it's been a year and a half since the issue was uploaded here, and has most likely outlasted nearly all the other bugs on here. Please work on this. My device settings haven't changed either. Still IOS 10, Ipad Mini (2)

Edit: Tested the bug on my iPhone 5, IOS 11. The applications still crashes.

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Just checked, still occurs on 1.13.3 on my iPad

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I've never been able to open the game on my iPad Pro without Wifi if I had previously had been signed into the Microsoft Account.  During today's outage of Microsoft XBOX Live I was able to get back into the game in Airplane mode (without wifi) by following these steps.  This is a band aid workaround as it requires a computer with iTunes, which users don't typically have handy when traveling and trying to play on a plane, for example.  This issue requires a permanent fix from Mojang.  Still, I hope this helps someone who like us today just wants to be able to continue building their world and doesn't need online play.

*Note: In the past I've been able to use the solution presented in other threads to simply delete the "XBLStoage.json" file when the Xbox child profile was updated on the Microsoft website and the iPad wouldn't sign back in automatically.  Today, however,I had to also delete "prodConfig.ppcrl".  See below.*

1) For good measure, make sure Minecraft is not running in the background (close it completely).

2) Connect the iPad to your Computer and open it on iTunes (small device icon close to the top left)

3) Go to File Sharing.  Find Minecraft.

4) Just to be cautious, select all folders and files ("games", "internal", "prodConfig.ppcrl", and "XBLStoage.json"), then scroll down and click on SAVE. This will allow you to make a backup copy on your computer. the "games" folde has your worlds and the "internal" folder has skins and packs.

5) Now select ONLY the files called "prodConfig.ppcrl" and "XBLStoage.json", click your DELETE key and delete them.  (Don't worry–the app will regenerate these files later and you backed them up just in case.)

6) Next, go to SETTINGS on the iPad and turn on Airplane mode if you haven't already.

7) Now open the Minecraft app.  Hit ok (to ignore) any iPad messages about turning on Wifi.  It should load and no longer be signed into Microsoft.  It will give some error warnings about resources failing to load profiles but you can ignore them.

 

Hopefully you are back in the game logged out of Microsoft and can play offline.  If you have not disconnected the iPad from iTunes you will see that the "prodConfig.ppcrl" is automatically recreated once the game loads.  The file "XBLStoage.json" will automatically be created once you attempt to log back into Microsoft.  Don't try it until you are back online. though!

I hope this helps others!  If anyone finds out more please share.

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My son had months of local games saved in his Ipad account. All working great.

I created a MS account for him to access a remote server and immediately the game no longer launches.
tried offline/aeroplane mode - nothing seems to work to get back into Mine-craft to disable the online login which is crashing the game.

On another ipad also working ive replicated the problem. I had to entirely delete the app (and all saved games) re-installing the app then worked. Again as soon as I logged into the Online account (I also tried adding the XBOX live app) that also crashes Minecraft on startup. (interestingly Minecraft on the Ipad saw that xbox was logged in and didnt need authentication to switch to the online account)

We need a way to stop the app trying to login to MS to hopefully restore access to the local saved games.

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Still an issue in 1.14.30, gives me the error number -9

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Happening on Xbox in the most recent beta

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Hi, I can give now some help about this.

I was tired of this so I moved and play on Win 10 edition.

I played fairly well there, but someday I decided to see the Xbox Live connection status of my PC and it said that the NAT was blocked. This coincides with my ISP being one of those that block the NAT ports.

As my last moved, I went to my ISP's modem and on the Port Forwarding section I added the ports that Microsoft says on his page to play on Xbox One.

Once I did that and applied the settings globally over my network, all my devices were free of that error and now I can play again on my iPad without lagging or freezing when entering the game with my Xbox Account.

Codetoil

Happening on my iPad, it’s more noticeable to me b/c I’m usually without internet.

Codetoil

And yes, I can confirm it affects 1.16.0

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I’m also having this issue when there’s no wifi:

Device: iPad Air 2

iOS/iPadOS Version: 13.5.1

Minecraft Version: 16.0.0

I’ve found a crash analytics log, does it have any device identifying info? If not then if there’s a way to send it to the devs then I’d do that. 🙂

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For me when I start Minecraft w/ no wifi, the Minecraft loading screen progresses a bit, then freezes, then crashes. However, it loads successfully with wifi. I’m signed in to Xbox Live.

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I thought that I was the only person with this issue, and that it might have just been my device. I hope this bug will get patched soon

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When my Wi-Fi started to disconnect. The game begins to crash out of no where.

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So this bug is still an issue for IOS devices after a few years. Now that minecraft will no longer be supporting a number of older devices (or in this case, devices with older updates), this bug will be forever attatched to those devices. Would it be possible to atleast fix this bug before you pull the plug on those devices? Maybe atleast fix the bug for those devices with older IOS updates, but still give it a shot.

mainly, my thought is that you are leaving a mostly fine game(it makes sense why you are doing it), but with a major bugs where it (generalizing) wont work offline. Hopefully you decide to give a crack at this bug.

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same

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This is now happening on Android devices also. 1.16.1 worked just fine, now 1.16.2 rolls out and now the app crashes. Please patch this quickly!

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This issue appears to be fixed on 1.16.40.  The changelog said that a lot of crashes were fixed on iOS devices so maybe this is one of them

JBYoshi

Agreed - works on my end as well with 1.16.40.

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I can also confirm that this issue has been fixed. I was out playing offline today on my iPad 5th gen perfectly fine without needing to sign out of my Microsoft account. Glad this has been finally resolved!

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My device (IOS 10 iPad mini 2), is no longer affected by this bug (finally!)
Just in case anyone is somehow still dealing with it in 1.16.4, I will leave this report up until tomorrow, then I will close it down if no one else is affected. I'm glad it is finally fixed!

Edit: Now I think about it, idk how I could mark it as fixed

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This still affects my Android device tho on 1.16.40

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Your Microsoft account doesn't work because you are offline

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So is it normal for it to crash down whenever i enter the game?

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Then this issue is now only happening on Android ig. What Android device is this bug happening?

[Mod] OcelotOnesie

Please see MCPE-95754 for the issue on Android.

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This is a very major problem. But if you turn on mobile data (even though if you or I have no Internet data) you can play Minecraft.

[Mojang] Mega_Spud (Jay)

Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response

Is this still an issue in the latest version? If so, please make sure the ticket description contains the following information:

Steps to Reproduce:
1.
2.
3.

Observed Results:
(Briefly describe what happens)

Expected Results:
(Briefly describe what should happen)

If your ticket does not look like the example given here, then it's likely to be closed as incomplete.

This ticket will automatically reopen when you reply.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

[Mojang] Mega_Spud (Jay)

Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.

For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

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(Unassigned)

112838 / 127975

Community Consensus

iOS

IOS 10.3.3

1.16.20.53 Beta, 1.16.20.50 Beta, 1.16.0.68 Beta, 1.14.20 Hotfix, 1.13.3, ..., 1.14.60 Hotfix, 1.16.0, 1.16.1, 1.16.10, 1.16.20

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