MCPE(Bedrock) freezes when connected to a Microsoft account and offline (airplane mode, no wifi or cellular)

^{Is this enough proof?  Will there ever be enough proof? (the number of reports I found for the exact same problem is insane, and quite a few are from 2017...)}

^{And I know the video quality is garbage.  That's what you get when you have a limit of 10 MB on attachments.  But it should still be good enough to show what happens.}

A relatively easy temporary solution would be to add the ability to log out, at least for the people who know what's causing the issue.  I was trying to play offline earlier today and could not convince it to stop logging me in, even though I had zero internet access

A proper full solution would to figure out what's behind the problem caused by being logged in without internet.  Something that would solve the problem of freezing without solving the underlying problem that caused it would be to automatically log users out when they are offline.

Me to. 

Tablet - iOS - iPad Pro 

iOS 10

Affected Version/s: 1.4.3.0

Well, the game has the option to log out (setting->Profile->log out of xbox live), which now I am only online when I am gonna play with someone, but otherwise I agree automatically logging out would be a good idea.

I should also mention turning internet on(for me WiFi) after the second freeze, the app stays frozen. I also tried going to the multitasking bar(doublepressing Home on apple) and going back on. If the game was not frozen, it would go to the pause menu, but it stayed frozen instead of rebooting itself. To fix the freeze, I must fully close the app and reopen it.

Thanks for the tip.  I don't really spend time on that particular page of the settings, so I didn't notice.

BTW, my apple device is an Ipad Air 1.  It seems like this effects all iOS devices, or at least a seriously wide variety.

I went ahead and checked to see if it affects iPhones, and mine(iOS:10,IPhone 5)is not effected by this bug. So it seems to only affect iPads.

I meant iOS:11

This is still an issue on 1.5

I just recently started having this same issue on both my iPad and iPhone 8+

On the newest update(the one released on September 11th) they drastically improved the time before the game crashes,  BUT, I realized that my game would crash one minute 45 seconds (105 secnds) after the game realized it could not connect to Xbox live. This was done offline, and is on my iPad on IOS 10. I did this test on the start screen of minecraft(where it says settings, achievements, play, etc) I did not touch anything, but it has happened to me 3 times, one was in the achievements tab, one after I closed settings, and one just on the start screen.

I made an account JUST to post about this. It happens to me both on my iPhone 6s and iPad Air 2. Logged into xbox live and launching the game offline, the game crashes after a few minutes OR any time you select "save and quit" while it is in a world.

I have a jailbroken device and so used a tweak to redownload old version of Minecraft. I can confirm that this issue has been a persistent one ever since the 1.2 Better Together update. The 1.1.7 update does NOT have this issue. So that's a full year of this bug being present and never being fixed.

Sure you could log out from your Microsoft account, but my purchases are tied to it. You're asking me to surrender everything I paid money for and that's just not acceptable. Not when they added this problem and never fixed it.

I am on 1.9, and what I have found is (if there is no internet on, and you were previously on Xbox  live) that when I open the app, it takes ten seconds to get to the main menu screen, five seconds to realize there’s no internet, and then freezes, then around twenty five seconds to crash. This seems to go with either unstable WiFi,  no WiFi, ,or airplane mode. I don’t want to have to wait till I have good WiFi to play. Please fix!

it still an issue on 1.10

For those playing Minecraft on Apple devices running iOS 11 or higher, there is a temporary workaround to the issue.

1. Open the Files app and under the "Locations" tab on the left hand side, click "On My iPad" or "On My iPhone".

2. Open the folder called "Minecraft".

3. In the root directory, there should be a file called "XBLStoage.json" or simply "XBLStoage". Delete it.

4. Restart Minecraft, and this time the game won't sign you into Xbox Live, allowing you to play offline without crashing.

Another workaround is to simply sign out of Xbox Live before you go offline every time.

Come on Microsoft and fix this, I'm canceling realms as it's useless if the kids iPad's crash ever time they don't have WiFi. Maybe I'll come back one day.

(I haven’t used realms on Bedrock before, so I may be wrong) I think that realms wouldn’t be work on any devices offline as realms is an online world (a server) and is not attached to any device offline, so them fixing this glitch still wouldn’t let anyone access the realm offline. So to sum up, this glitch doesn’t affect realms at all, as realms isn’t made to work offline (unless it is meant to work offline, then I’m wrong)

@Brendon Jones

It affects Realms like this: Kids need to be signed into Xbox live to access realms. Kids then want to play Minecraft when not connected to WiFi so I need to sign them out of Xbox live every time they leave house.

I am not signing them in and out every time they want to play so cancelling Realms as it's to much effort.... please fill in blanks as i'm not going step by step.

Affects version 1.12.0.

Confirmed crashing on IPhone 8. Really hope this is resolved

Same issue for both iOS on iPhone and iPad. This is only occurring for one of my child limited Xbox Live accounts. This is preventing using the game even in disconnected mode.

Crashes on both my iPhone and iPad after attempting to login to my Microsoft account.

This is literally my problem right now... My game keeps on freezing whenever its connected to Xbox live...

Confirmed for iPad Pro on iPadOS 13 on MCBE 1.12.1. 
This bug is the 2nd worst bug i’ve ever seen in the history of Bedrock/PE, and it’s existed on and off for years now. It makes Minecraft completely unplayable as a for fun all the time app and mandates you play with wi-fi. The most disgusting and shocking thing is there used to be a way to solve this issue where in the 3-10 seconds you have before it crashes you could have a chance of pressing the logout button in the settings, but the logout button dosen’t exist anymore if there is no wi-fi. Basically making the only way to “fix” this bug non-existent. Mojang, you have stated that 1.15 for MCJE is a bug fix update, and sure that’s for Java Edition but I expect like with every update before this since Bedrock caught up*, you will do the same with MCBE 1.13 making it a bugfix update. This bug should be top priority, numero uno, the only thing that I could ever see being more important than this is you guys finally optimizing iOS and iPadOS Bedrock Edition to be functional, playable, and 100% user friendly much like it mostly was before you ****** it up changing PE to BE. So please. I beg. Uphold your promise and fix this long lasting bug. It truly is game breaking. 

Still an issue 1.13. I am still unable to get to the loading screen with this bug.

Still on 1.13. Its one annoying bug...

1.13.1 and still an issue. It seems to still be stuck on the loading screen (Compared to the Menu)

1.13.2
The update claims to resolve crash on Minecraft app startup. Unless the bug fix is meant for another issue, it does not solve the crash I am dealing with. My device is on IOS 10, and idk if that means anything code-wise, but the issue still stands for maybe a good ten seconds after application is launched.
I understand this may be a difficult bug to fix, but it's been a year and a half since the issue was uploaded here, and has most likely outlasted nearly all the other bugs on here. Please work on this. My device settings haven't changed either. Still IOS 10, Ipad Mini (2)

Edit: Tested the bug on my iPhone 5, IOS 11. The applications still crashes.

Just checked, still occurs on 1.13.3 on my iPad

I've never been able to open the game on my iPad Pro without Wifi if I had previously had been signed into the Microsoft Account.  During today's outage of Microsoft XBOX Live I was able to get back into the game in Airplane mode (without wifi) by following these steps.  This is a band aid workaround as it requires a computer with iTunes, which users don't typically have handy when traveling and trying to play on a plane, for example.  This issue requires a permanent fix from Mojang.  Still, I hope this helps someone who like us today just wants to be able to continue building their world and doesn't need online play.

*Note: In the past I've been able to use the solution presented in other threads to simply delete the "XBLStoage.json" file when the Xbox child profile was updated on the Microsoft website and the iPad wouldn't sign back in automatically.  Today, however,I had to also delete "prodConfig.ppcrl".  See below.*

1) For good measure, make sure Minecraft is not running in the background (close it completely).

2) Connect the iPad to your Computer and open it on iTunes (small device icon close to the top left)

3) Go to File Sharing.  Find Minecraft.

4) Just to be cautious, select all folders and files ("games", "internal", "prodConfig.ppcrl", and "XBLStoage.json"), then scroll down and click on SAVE. This will allow you to make a backup copy on your computer. the "games" folde has your worlds and the "internal" folder has skins and packs.

5) Now select ONLY the files called "prodConfig.ppcrl" and "XBLStoage.json", click your DELETE key and delete them.  (Don't worry–the app will regenerate these files later and you backed them up just in case.)

6) Next, go to SETTINGS on the iPad and turn on Airplane mode if you haven't already.

7) Now open the Minecraft app.  Hit ok (to ignore) any iPad messages about turning on Wifi.  It should load and no longer be signed into Microsoft.  It will give some error warnings about resources failing to load profiles but you can ignore them.

Hopefully you are back in the game logged out of Microsoft and can play offline.  If you have not disconnected the iPad from iTunes you will see that the "prodConfig.ppcrl" is automatically recreated once the game loads.  The file "XBLStoage.json" will automatically be created once you attempt to log back into Microsoft.  Don't try it until you are back online. though!

I hope this helps others!  If anyone finds out more please share.

My son had months of local games saved in his Ipad account. All working great.

I created a MS account for him to access a remote server and immediately the game no longer launches.
tried offline/aeroplane mode - nothing seems to work to get back into Mine-craft to disable the online login which is crashing the game.

On another ipad also working ive replicated the problem. I had to entirely delete the app (and all saved games) re-installing the app then worked. Again as soon as I logged into the Online account (I also tried adding the XBOX live app) that also crashes Minecraft on startup. (interestingly Minecraft on the Ipad saw that xbox was logged in and didnt need authentication to switch to the online account)

We need a way to stop the app trying to login to MS to hopefully restore access to the local saved games.

Still an issue in 1.14.30, gives me the error number -9

Happening on Xbox in the most recent beta

Hi, I can give now some help about this.

I was tired of this so I moved and play on Win 10 edition.

I played fairly well there, but someday I decided to see the Xbox Live connection status of my PC and it said that the NAT was blocked. This coincides with my ISP being one of those that block the NAT ports.

As my last moved, I went to my ISP's modem and on the Port Forwarding section I added the ports that Microsoft says on his page to play on Xbox One.

Once I did that and applied the settings globally over my network, all my devices were free of that error and now I can play again on my iPad without lagging or freezing when entering the game with my Xbox Account.

Happening on my iPad, it’s more noticeable to me b/c I’m usually without internet.

And yes, I can confirm it affects 1.16.0

I’m also having this issue when there’s no wifi:

Device: iPad Air 2

iOS/iPadOS Version: 13.5.1

Minecraft Version: 16.0.0

I’ve found a crash analytics log, does it have any device identifying info? If not then if there’s a way to send it to the devs then I’d do that. 🙂

For me when I start Minecraft w/ no wifi, the Minecraft loading screen progresses a bit, then freezes, then crashes. However, it loads successfully with wifi. I’m signed in to Xbox Live.

I thought that I was the only person with this issue, and that it might have just been my device. I hope this bug will get patched soon

When my Wi-Fi started to disconnect. The game begins to crash out of no where.

So this bug is still an issue for IOS devices after a few years. Now that minecraft will no longer be supporting a number of older devices (or in this case, devices with older updates), this bug will be forever attatched to those devices. Would it be possible to atleast fix this bug before you pull the plug on those devices? Maybe atleast fix the bug for those devices with older IOS updates, but still give it a shot.

mainly, my thought is that you are leaving a mostly fine game(it makes sense why you are doing it), but with a major bugs where it (generalizing) wont work offline. Hopefully you decide to give a crack at this bug.

same

This is now happening on Android devices also. 1.16.1 worked just fine, now 1.16.2 rolls out and now the app crashes. Please patch this quickly!

This issue appears to be fixed on 1.16.40.  The changelog said that a lot of crashes were fixed on iOS devices so maybe this is one of them

Agreed - works on my end as well with 1.16.40.

I can also confirm that this issue has been fixed. I was out playing offline today on my iPad 5th gen perfectly fine without needing to sign out of my Microsoft account. Glad this has been finally resolved!

My device (IOS 10 iPad mini 2), is no longer affected by this bug (finally!)
Just in case anyone is somehow still dealing with it in 1.16.4, I will leave this report up until tomorrow, then I will close it down if no one else is affected. I'm glad it is finally fixed!

Edit: Now I think about it, idk how I could mark it as fixed

This still affects my Android device tho on 1.16.40

Your Microsoft account doesn't work because you are offline

So is it normal for it to crash down whenever i enter the game?

Then this issue is now only happening on Android ig. What Android device is this bug happening?

Please see MCPE-95754 for the issue on Android.

This is a very major problem. But if you turn on mobile data (even though if you or I have no Internet data) you can play Minecraft.

Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response

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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.

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